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3.0 (4 reviews)
Open • Open 24 hours

Services - Auto Exclusive

Bumper repair

Auto frame testing

Auto steering and suspension repair

1 More Service

Rear-end damage

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Casarella's Auto Service

Casarella's Auto Service

(27 reviews)

First time I went here was a few years back with my sister's old car that needed repairing, I think…read morethe alternator and a few other things. They gave me an estimate after looking at it, confirmed I wanted it done, and had it fixed in no time. The bill was very reasonable, and they even fixed the sunroof gasket (small fix) at no charge because they noticed it leaked there after rain a week prior. Ever since then, I've only dealt with them. I take my car, sister's car, mom's car, dad's car, and tell all my friends about them. Never heard a single complaint, in fact, only "thank you's" and "wow, done in no time". Does the right thing by you and your car. Service is great, in and out quick, prices are very fair, and he's honest with you about your car. Let's you choose what you need done to your car after showing you exactly what's wrong. Honesty is hard to find in the auto repair business, but this is the place to go if you need something done right.

Loyal customers for 12 years and, yet, they choose to scam us...dishonesty should not be taken…read morelightly! We brought the car for diagnostic, they called us telling that timing belt was worn out and needs replacement. The price estimate they gave us was $2000. We said that we needed to think about it because it sounded like too much for the job. They went ahead and replaced the timing belt (without replacing water pump!!! Water pump replacement should be done along with timing belt replacement-common safety practice everywhere). They told me that they spent 8.4 hours on replacing the timing belt (normal time for a professional is 2 hour, an amateur can do it in 3 hours). They charged me for the Timing Belt Kit $495.95 PLUS the belt itself $89.99 (although it is normally sold with the kit as a package for $365 maximum price). The total bill came up to $1975, and that is WITHOUT OUR CONSENT because we trusted this business for 12 years, they decided to go ahead without our approval of the estimated fee. In comparison, local Acura certified dealership charge $1555 (including tax) for changing timing belt WITH water pump replacement!!! Their professional statement, just like every other shop I asked, was that water pump should be replaced at the same time as timing belt for further engin preservation as water pump has the same wear and tear estimate as the timing belt. After speaking with Casarella's about this, they told me that they can replace the water pump at additional cost. After a day of back and forth meaningless texts, they reduced their bill to 6.4 hours of labor time, which clearly shows the how the price scam works, and their dishonesty because it only takes 2 hours to replace the timing belt at a professional auto shop!! That dishonesty in addition to overcharging for the replaced parts and NOT replaced water pump. OUTRAGEOUS!!

Auto Exclusive - bodyshops - Updated May 2026

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