I was rear ended badly Spring 2016 and was referred to this shop by a friend. My car requires special parts and those were sourced and installed. The paint was matched decently.
What's negative is the three months it took to get my car repaired...and then it was delivered to me with five easy to spot fixes (including overspray on door frames) that required another week of repair. This repair was due to a wheel bearing from the replacement part that was worn and causing a very noticeable growl during driving. During that week, 100+ miles were put on my vehicle and I found fast food crumbs in the previously spotless floormats.
I waited until now to do a review to see how repairs would hold up. I have two trim pieces that do not fit correctly or are not fastened. Every day I have to see my rear door handle trim not fitting properly and it just reduces my enjoyment of the vehicle. It's not like you can source a replacement as the part needs to be painted.
There was also a lack of communication and I had to follow up with the shop regularly to find out what the status was.
Overall, this was not a stress-free experience and I'm left wishing I would have gone elsewhere.
Auto Crafters only gives their paintwork a lifetime guarantee...the mechanical repairs have a 30 day warranty. Obviously with my trim issues, I should have looked for a shop that offered far longer than that. read more