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    Auto-Chlor System

    3.0 (4 reviews)
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    Apple Arden Fair - https://www.cultofmac.com

    Apple Arden Fair

    (744 reviews)

    $$$

    Came here March 11, 2026, the first days after the new Macbooks came out. My 13 inch M1 Chip MBAir…read morewas 6 years old and I wanted to upgrade to a 15 inch M5 Chip MBAir, so I did things online to purchase, and trade in, but I wanted to pick up at the store because I didn't want to do the entire swap a home and if problems, have to sit on hold to be walked through it all. I had a 11:00-11:15am window. The staff I interacted with were helpful, but the line for help in converting and upgrading macbooks, iphones, etc, was about 6 - 8 deep. So it took awhile to get to me. They got my new unit from the back, everything was smooth, but then I wanted xfer data from Old to New. The tech guy there said it could take 4 hours? That maybe I can make a Genius appointment for later (even days later) and leave it all with them, and we did make a appointment for the Genius, but meanwhile my conversion estimated time went quickly down from 90 minutes (not 4 hours), to about 30 - 45 minutes. So the roving genius did come over, but I said we are good because I will just stay till the conversion, which was down to 30 minutes. The tech guy explain to the older Genius that he was explaining worse case scenario to me, which the Genius just ignored him. Anyway, I had a 1TB HD on my old 13" MBAir M1, but only had half of that taken with data, so about 500GB, and it transferred pretty quickly, as mentioned above. And I had purchased a 1TB for the new one, too. I can see if I only got a 512GB HD for the new one, that might have been a problem, and more time. The other tech guys helped me trade in and wipe clean the old unit since the transfer was over. There was a little bug that coughed up at near the end of the process, kind of locking us out and stuck after all that time, which freaked us out, but the guy helping went over to a more experienced employee, and he was able to work through it. So all turned out good. therwise, I might have been SOL with no computer and to go home with which would have been a nightmare! I got $325 trade-in for my 13" M1 (it was clean! It had a good fitting plastic shell case on it for 6 years!) and that reduced the price of the new M5 15 inch. I put it on my Apple credit card, and it comes out to about $115/mo for 12 months, no interest. Of course you have to pay the sales tax (I did online.) This is for an M5 15inch Macbook Air, 24GB Ram, 1 TB HD, Starlight color. So it all worked out smoothly, despite some potential scares of spending 4 hours there, but that is exactly why I like to trade in my old and Xfer the data to the new at the store, because if anything hiccups, I may spend hours and hours trying to figure it out at home, then waiting for phone support, etc, and afraid of effing it up. Apple made it pretty comfortable overall. And most of the experienced staff were calm and patient, despite being pretty busy.

    Attn: Branch Manager…read more This is the second time I have experienced this issue at the Apple Store on Arden Way. I made an appointment the day before, arrived on time, and still had to wait nearly 90 minutes before a technician assisted me. I was pleasantly surprised when a young employee stepped in to help a lady while also assisting another customer. That level of initiative was appreciated and showed that it is possible to support multiple customers at once when appropriate. It raises the question of why technicians cannot assist more than one customer during periods when diagnostics are running or while waiting for systems to process. During those times, several employees appeared to be chatting with coworkers instead of helping waiting customers. To be fair, the technician who eventually helped me was extremely professional, helpful, and immediately apologized for the delay, which I appreciated. However, I asked several employees about the wait time, and they mentioned that waiting 40-90 minutes beyond an appointment time is normal at the Arden store. Appointments should provide customers with a reasonable expectation of timely service. I hope management reviews scheduling and staffing practices to improve the overall customer experience.

    Auto-Chlor System - localservices - Updated May 2026

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