My Jeep Wrangler was leaking some sort of fluid on my driveway. I called Toni and luckily they were able to get me in that same day and fix it. read more

Great service! They me regularly on the vehicle status and what work needed to be completed. I had an alignment completed on a Mercedes and a brake check on a Genesis. The alignment was completed thoroughly and they said I didn't need new brakes, which was an added bonus. The assessment they do is very thorough and they are knowledgeable about German brands and performance vehicles. I had a great experience. read more

I guarantee there is no better place to service your car than Auto Authority! Tony and his staff are experts! They will diagnose your car from bumper to bumper, system by system. Then they'll walk you through each one and tell you which are urgent needs which you should keep an eye on, and which are still in good working order. Mind you, it's not cheap. But if you want your cars to last forever, Auto Authority is your go-to service facility! read more

Auto Authority strives to keep your vehicles in good shape for the long run. They are thorough, caring and will go beyond what is expected. They do what is right for your car saving you $$ and time. They give you a list of the must do, the should do and the this can wait, so you can plan repairs that work for you. I highly recommend Auto Authority. read more

Great service. Their technicians tell you exactly what problems your car has and don't try to upsell you on things you don't need

Auto Authority in Crystal Lake is fantastic. I've had nothing but great service and the customer care is outstanding. They're very explanatory about any issues that need to be addressed and do not force you into any service needed. read more

Service involved recharging the AC system on a 2008 Lexus. Price mirrored the estimate. Service was performed in less than the estimated time. Happy with AC performance. Will return if other repairs are needed. read more

Nice to be able to schedule an appointment. And on the bigger jobs I can borrow their truck to get some work done while waiting for the cars to be fix. Tony does a nice job letting me what needs to be done giving me time to budget out the repairs. read more

Straightforward, honest customer service and reliable, quality work. Thorough explanations.

Great service, great people, I have been there several times always geat service, very polite, always clean shopped waiting area

I am in awe of Auto Authority, Inc., Tony and its staff and the work they do! I just took two very different cars there for service. One is the car my son drives to and from college regularly. I told Auto Authority I want this car to last through my son's college career. Through their excellent care, the car is perfect and I am certain it will last as needed. The other car is my car-- older, 200,000+ miles, a bit neglected for service. I asked Auto Authority to help me nurse one more year out of it without extreme charges and Auto Authority came through again! I knew they would! Brakes, tires, suspension, power steering, oil changes, tune-ups. Auto Authority does them all! If you are not taking your car to Auto Authority, you are missing out on the best auto service in McHenry County! read more

I took my car here based on the recommendation of a co-worker. I've lived in Crystal Lake for over 20 years, and I'm upset I haven't gone here sooner! Tony was straight forward and transparent regarding what my car needed (and didn't). He was very detailed in his explanation and translated the technical jargon. It's very apparent he cares about his customers, offering program rewards for consistent car care. I'll be back when needed and will recommend anyone :) read more

Tony is very honest about what work needs to be done now on and what work can stay on the "watch" list for now. He is very thorough in his explanations and shares options whenever possible. read more

Tony found the right tires for our Audi SQ5...unusual tire size 21" with few options out there. He had three options lined up with all pros and cons and costs. Helped us make the decision that's right for us. Professional installation including a thorough cleaning of the rims before installing the new tires. The car drives great again. Tony and his team always do the job right! read more

Great customer service, fair pricing & quality work.

For almost 50 years, I've doubted most recommendations I've gotten from mechanics. I often feel like they are just out to pad my bill, not fix my car correctly and according to me needs! That will never happen again, now that I have been to Auto Authority! Tony at Auto Authority explains EVERYTHING with amazing detail, not only about what is wrong, but why it is significant! Then, he and his staff do the job right. Every time. I needed tires and Tony explained how cheap tire shops have a goal of getting your tires installed as quickly and cheaply as possible. But by paying his crew an additional 0.1 hours of labor, I know the tires and rims are well cleaned and completely ready for the tire installation. I also took my son's car to Auto Authority shortly after we bought it in 2020. It's a 2006 Acura. After looking at it, Tony called and spent 40 minutes telling me what he found and the significance of each repair. I want this car to last until my son graduates college, and with it under the watchful eye of Tony and Auto Authority, I have no doubt we will get there! Tony will fix your car according to your needs and budget. For example, if you have a car that you want to nurse for a few thousand miles until you are ready to trade it in, I bet Tony can make that happen! I know you can find less expensive shops for automotive work. I used to go to them, too! But you get what you pay for! Auto Authority is simply the best! Go see Tony. You will not be disappointed! read more

I had tires put on, oil change and a full inspection of my truck. The service was smooth, friendly, honest and informative. I'll definitely be a return customer. read more

Everyone needs a good mechanic, Tony and his shop is ours! I found them on yelp and even communicated with the owner via Yelp to schedule an estimate. They are professional, knowledgeable and well priced. They will explain everything in detail and even present different options to make sure the job gets done in your budget. It's nice to have a place like this so close to home. read more

Extremely satisfied with the service Tony and his crew were very helpful and detailed definitely bringing my car there from now on

I have been using Auto Authority for all our car repairs for the pat 10 years. Tony is extremely knowledgeable about cat repair and actually puts together a plan for each of our 4 vehicles. We have been extremely happy with them and have two cars north of 150k miles that are still running great. read more

Tony and his staff always do a great job. I appreciate bringing all my cars in and he continues to communicate with me about what needs to be done in the future. Very few surprises. If you want a mechanic you can trust?... it's auto authority! read more

We have been long time customers of Tony and will never go anywhere else! Not only do we have a reliable well cared for vehicle but Tony goes above and beyond for his customers. He cares for your concerns and budget with being honest about what he finds in your vehicle to work on. We cannot speak highly enough of him and his team! read more

I have had the my mini van in for both repairs and maintenance at Auto Authority. The service and quality of work performed is timely and top notch. Auto Authority offers convenient appointments and has a comfortable, clean, family friendly waiting area. On the rare occasion that my vehicle needs to be in the shop for a longer length of time, they have even dropped me back at home. Tony and his team really do take care of your vehicle as if it were there own. They take the time to explain the problem in terms I understand and provide options for getting it resolved. I also really appreciate the fact that they thoroughly check my vehicle when it is in and let me know what upcoming repairs or maintenance I may need in the near future. This really helps us budget our auto maintenance and keep our vehicle running great and family safe. I highly recommend Auto Authority for your vehicle repair and maintenance needs! read more

Great place. Great people. Explain diagnosis & repairs so people not carsmart can understand

Tony and his team have helped make sure our college students are safe in their vehicles. His thoroughness puts our minds at ease that our twenty somethings will be safe on the road. Thanks for giving us peace of mind! read more

By far the best in the northwest suburbs! FINALLY a mechanic you can trust!

Highly recommended. It is the only place I trust my cars to in the NW suburbs. From it's knowledgeable and friendly staff to it's outstanding service this is the place to go for auto service. I have been a happy customer of Tony's for the last 3 years and won't go anywhere else. read more

Where to even start...Tony and his mechanics worked on my Volkswagen's complicated timing chain belt tensioner. This was a known problem with Volkswagen and Audi. Needless to say they worked on it all summer, which I was fine with given the fact that it is complicated and obviously wanted the work to be done correctly so that this was no longer a problem. Here is the part that I want to fully disclose to people. Volkswagen had finally come to a settlement with this issue. However, in order to show proof that I dropped thousands of dollars to fix this issue you have to show receipts. I received in the mail a letter documenting my car as one of the vehicles effected back in 2018. At the time I could not find the old receipts, but assumed that Tony kept all documents. After calling Tony once a month up until the deadline of January 25th, 2019. Tony had every excuse in the book to not give me the receipt. For example: they didn't have internet, the computers were no longer working, he couldn't get into his old computer, I even showed up there and he said nothing was working. Than he finally told me he had sent it to Volkswagen, which is odd in itself because the settlement company is the one who needs the documents, as well as, my personal information in order to send me a percentage of the money I spent on the repairs. Therefore, I missed the deadline to send anything to the settlement company. Tony would not give me the receipt by lying to me and than he finally told me he sent them to me in the mail, which is interesting because I never received them (the story doesn't add up). This is very disappointing being that Tony knew how much money and even my own time of dropping my car off all summer to get worked on. To shed some light this repair cost me over $6,500 and Tony knew this. It sickens me to think that someone would be that dishonest and cheat me out of money that I should've received since I paid for the repairs. read more

We have been very happy with the service we have received. Tony gives you a list of everything you car needs and then puts it in order or things you really need to do, things you need to think about and random items that are take it or leave it type stuff. No pressure to do any additional work. My 100K+ mile car is still going strong. read more

Tony and his crew are the best! When I get an oil change, I know they are checking everything. Tony lets me know what future work needs to be done. I am very pleased with the service I have received. I recommend Auto Authority to everyone! read more

I took my vehicle to this shop twice to have my air conditioner repaired. Auto Authority was highly recommended to me by a friend with a similar make and model vehicle. During my first visit in 2012, the AC hoses/lines were replaced by Auto Authority. In addition, Auto Authority indicated that my condenser may have a slow leak. Due to the cost involved, the shop recommended I recharge the R134a as needed rather than replace the condenser. Fast forward one year. The air conditioning system again stopped working so we returned Auto Authority. It was easy to schedule an appointment online, and Tony, the owner, replied promptly and politely. On both occasions, I was always able to get my car in the next day, and heard back right away regarding a diagnosis and estimate. However, when I returned in 2013 for work on the air conditioning system, I received an estimate that included unnecessary and expensive work on my vehicle. Specifically, I was told that the AC compressor and condenser needed to be replaced since the vehicle was "spewing refrigerant." I was verbally quoted an estimate of approximately $1,500 for parts and labor. I was very taken aback upon hearing how much this work would cost. Since my vehicle was about 10 years old, I asked if there was any way to save money and/or if all these repairs were vital. I was told that these repairs were necessary if I wanted the AC working again. I was further told that different brand parts could be used, which would save me about $100.00. I asked for a written estimate. Due to the magnitude of the estimate, I discussed the matter with my husband. Several items on the estimate sent up "red flags." I called the owner back and told him not to make the repairs. I also told him that my husband would drop by to pay the bill for the diagnostic work and pick up the keys. Upon his arrival, my husband questioned the owner on the aforementioned "red flags." First, the written estimate for labor costs listed my engine size as 3.5L. My actual engine size is 2.7L. The owner explained that they have a VIN reader that scans the VIN to determine the engine size. Labor costs are related to engine size apparently due to the additional time needed to complete the repair. My husband explained to him that the engine was in fact 2.7L. To confirm, they popped the hood and read the manufacturer sticker. Sure enough, the manufacturer label indicated that the engine size was 2.7L. Here is the kicker... once the owner saw this, he stated that the VIN reader must be malfunctioning and took my husband into the office to show him the VIN readout on their software system. The software system conveniently had a "pull-down" menu that allowed one to manually select the engine size. The software system was set (yep you guessed it) to a 3.5L engine size. The owner then changed the engine size (via the "pull-down" menu) and selected the 2.7L engine size. Voilà! The labor estimate magically dropped by about $400.00 dollars. The owner said the machine had made a mistake and apologized, and credited our bill for $45.00. My husband also questioned why the condenser needed to be replaced and why the system couldn't instead be recharged. The owner stated that he "has a responsibility to the environment" and that spewing refrigerant was hazardous. My husband asked why it was hazardous in 2013 versus when we first had the initial work done in 2012. Had I been there, I could have added that I actually care quite a bit about the environment. Although this was the first I heard this was the reason behind the condenser repair, the refrigerant used today (R134a) is not nearly as bad R12, which was phased out in the 1990's due to its damage to the ozone layer. My vehicle uses CFC free R-134a, as do all modern vehicles, and the ozone layer is slowing regaining its structure as a result. But I digress... A couple days later, my husband took my vehicle to another shop in the area that had previously done work on his brother's vehicle. That shop replaced the compressor and informed us that they saw nothing leaking from the condenser. The bill, including diagnostics, was a little under $500.00. To date, my vehicle's AC continues to work well without any R134a recharges. As an aside, I checked the bill from my initial visit to Auto Authority in 2012 when I had the AC hoses/lines replaced. And guess what.... my engine size was again listed at 3.5L. Caveat emptor. read more

Took my 2009 Audi for front pads/rotors after the dealer estimate was through the roof. Tony did the work in half the time for a fraction of the price. And he used the same OEM parts the dealer would have used. Very detailed post-work explanation, very conscientious and excellent work. Extremely customer focused. Highly recommended--never going anywhere else for my car repair from now on. read more

Had a very unpleasant experience with this company. It would take too long to share all of the details. Let's just say that I found them to be very untrustworthy. read more