It was really easy to work with them through my insurance claim. The repairs looked great and were…read morecompleted ahead of schedule.

If you are looking for a place to have body work done on your vehicle (insurance claim or out of…read morepocket), I highly recommend Fix Auto. We had to get some insurance claim work done on our 2013 CRV because on a very windy night, a gate from a business blew open as my daughter was driving by and broke her headlight and put a really nasty gouge in the fender, so she reported to to our insurance company and as soon as she was able, took it to Fix Auto in Crystal Lake. When the claim was approved, my daughter had some issues getting the vehicle in to Fix Auto due to her job and school (Master's program), but Fix Auto was very patient and understanding. When the vehicle finally got in there, they went right to work and did a great, great job!! My daughter was extremely pleased!! She said it looks great!!!!! It's a done deal for us.....we will be taking our vehicle(s) to FIX AUTO for all our auto body work needs. Additionally....Need a rental while you're vehicle is being repaired.....a rental from Enterprise, Crystal Lake, can be arranged. YES!! It's like a one stop shop!! Call Jason at Fix Auto....he is a wonderful, hard working guy and will make your auto body repair job as affordable as possible!!

you replied to my post to reach out to customer service. I've sent three emails, 25 days after my…read morereview and not one response! my insurance company paid so now you ignore me? I was able to retrieve video footage of the installation and when your installer cut the wires to my dash camera. This wasn't an accident! Is it better to report this to the BBB or local news station? I can see I'm not the only customer with issues from this location.

I needed a windshield replaced and my insurance suggested Safelite. There were a few locations…read morearound me, but I decided to go to this location based on the reviews. I kind of wish I went to a different location... My windshield was replaced with a new one but as soon as the work was done, I noticed a scratch on my car above the windshield. First, I was shocked that service rep who worked on my car did not notice this scratch. Second, I spoke to the manager who informed me that they will be ordering a touch up paint from Mazda so that I can come back for the 2nd time to get the scratch covered up. Long story short, but it took over a month for a touch up paint to arrive and that was after multiple follow ups since no one from this location was keeping me in the loop (manager even said that he forgot to order paint initially). Then once the paint arrived, I came back to this location and the same service rep touched up the scratch. I asked for the remaining paint to be given to me so I can use it in case I need to touch up my car again but he refused to give it to me. Once I got home I noticed that only HALF of the scratch was touched up - I contacted the manage again and he dropped of the paint to me the next day so I can do the full touch up myself. In total, this location was quick, but their work quality is very poor with very low attention to detail and bad customer service/follow-up.

Driving down the road, minding my own business, when BAM! ...a rogue rock turns my windshield into…read morea cratered, cracked mess. I contacted Gus at Simple Auto Glass, and honestly, the process couldn't have been easier. He was fast, professional, and easily beat the other prices I was seeing. To make things tricky, my car needs a unique, specialty windshield, but Gus tracked one down and was able to get it in no time. He showed up right at my house, worked his magic, and had it replaced in just a couple of hours. He's incredibly polite, clean, and professional. Huge shoutout to Gus and https://www.simpleautog.com/ ... I highly, highly recommended!

Gustavo and son were wonderful and went above and beyond to replace the rear hatchback window of my…read morePrius. Truly a great experience!

Clear communication and a great, fair price. The other big glass replacement companies state that…read morethey need to do recalibration, but Mr Glass said they only need to do recalibration if there is an error after the windshield replacement. I would definitely use them again.

It is impossible to get a response; this person can't even schedule an appointment for a specific…read moredate and time. He said he would come this Thursday morning, but now he isn't answering my messages, he never specified a time, and no one has shown up.

I took my Ford Edge to have my panoramic glass replaced. They have a commitment to customer…read moresatisfaction that is second to none. Excellent communication with everyone I interacted with. Highly recommended!!

Leaving for a vacation and go get a car wash. Come out and windshield is cracked! Call Nacco at…read more2pm, they schedule me for 8am the next morning have the windshield replaced and recalibrated in less than 2 hours! Price was reasonable. Service quick and professional. Cassie was great in handling my frantic desperation. Completely recommend!

Brady camel and repaired a minor chip in my work vehicle, arrived ahead of scheduled time, fixed…read morechip and very happy with his effective and efficient service. Will definitely call again for any work related repairs. Great job, keep up the good work

Great customer service! Quick response with a reasonable price quote. Worked with me to replace my…read moreHonda rear window that had been vandalized during the night. It was replaced the next day at a time and location convenient for me. Quality work completed in an hour and great job of cleaning up the glass inside the car. Would definitely use again and highly recommend!

Fast, friendly service. Had my windshield replaced and electronic attachments re-calibrated in…read moreabout an hour. Very reasonable pricing. I would highly recommend this business for all your auto glass needs.

OMG what can i say about this place. the minute you walk through the door you are greeted by…read moreChasity ( hope i spelt it correctly) so bubbly and friendly made you feel like you have been a customer for years and years. Took my car in right away and in about and hour or so i was cruising the highways again. I have to add they were cheaper by about $200.00 from one of their competitors that their name starts with an S. If you want an amazing experience with getting your window replaced or a chip fixed in you car go see Chasity and the crew you will not be disappointed.

Stay far away from this business, the gentleman gave me a estimate over the phone and told me to…read moremake $100 deposit. We set up a date to do the repair and then his technician told me that he cannot do the repair which was fine but he refused to give me back my hundred dollar deposit and then he just blatantly refuses to pick up my call and when I do get a hold of him, he got mad at me frustrated and he hung up my phone that is not good business practice

rapid response, punctual! Loved my service! I will be…read morerecommending, thanks again!