please read the reviews before going to this auto part company. They charge a 20% stock fee. If…read moreyour part do not fit for any reason you will be charged and if you use a credit card you will be charged a 3% fee and a lot of times the parts that they give you does not fit your vehicle why she walked out of the door. I don't care if you have the part for one hour or one day you're gonna be charged that stock fee of 20% so do your homework before you go to this company and buy anything from them They have good customer service, but they're making good money rather the Part fit or not

Well let me start off by thanking Three Brothers Collision in Eastpointe for recommending this…read moreplace. Not only did he help save money but helped me find this AMAZING auto part store that I now recomend and only go here if I need a part or a bumper new headlight new door etc. Your collision shop probably gets ALL YOUR COLLISION PARTS HERE... and the not honest busness won't let you know if you come in and just grab the part yourself and then just have them install it. Your probably going to save OVER HALF in $$$$ in repair cost. So thank 3 brothers for this review that led me to you! GREAT busness keep up the amazing service!

I called for a part I come in and pick it up and when I got there, they told me they don't got it…read more I drove hour and a half bad business. Don't go there.

Called about a part, the call only lasted 20 seconds. The most rudest, nastiest, worst employee…read morepicked up the phone. He did not greet me or even say hello. I asked about the part I am searching for and he says" we don't have it ". I started to ask him about something else and he hung up on me. TERRIBLE CUSTOMER SERVICE GO ELSEWHERE!!!

Customer service is lousy and rude, typical trash yard. They jack prices and sell s**t!!!read more

I could always find what I want there and the people always help you and they are nice and offer…read more You good advice when you're looking for a product.

While the guys inside were nice, that's really the only good thing I have to say about this place…read more Context: My car broke down & got impounded here while I went to the bathroom while waiting on my own tow truck. After CL police gave me the wrong number I played Find my Car- calling around til Neuner's confirmed they had it. I called in the morning, they gave me a price $275. I asked if I needed to be there with the tow truck, they said that's up to my insurance. I come back at noon with the money & am told 1) I have to be there with the tow truck before they will even accept payment and 2) they don't let "just anyone" onto their lot- they would not allow the towing company serviced through my auto insurance to come retrieve my car. They said I wouldn't know if they'd allow a towing service to come onto the lot until the service actually showed up. I called around & heard nothing but bad about this place. It's a scam lol- they make it so that you have to use THEIR towing service to get your car off the lot. Doesn't matter if you're insured- I spoke to 4 different local tow companies that informed me they're not allowed onto the lot either. NO idea how this is even legal. They wouldn't drag it to the gate for me, wouldn't let me push it out, etc. Noon was my work break, so I came back around 4:15 to pay the $275 + $114 second towing fee, and they tell me it's ALL cash only. You ever hear of cash only for a tow? Why this wasn't mentioned the other 2 times I talked to them, I don't know. So I had to wait until the next day & pay additional storage fees, because even though they're open until 5 they don't release vehicles past 4:30. I also wasn't allowed to see a receipt until AFTER I paid them in full. That's just full stop shady. I feel like the CL police are in on it. I was away from my vehicle for less than 7 minutes & it was impounded as abandoned. There's a reason they pulled it so quickly, there's a reason there weren't any flashing lights. There's a reason I had to figure out where it was myself. $412 later & I still get to pay for my car repairs too. The whole situation was a mess. Do not listen to a word they say over the phone, I was straight lied to. I would've paid any other towing service an extra $100 if I could've, just to avoid giving more money to Neuner's. I am extremely disappointed in this whole fiasco- I'm the victim of my car shitting on me & on top of that stress I had to run around through all these hoops for 3 days just to get my damn car back. Awful. So! If you're ever as unlucky as I was to deal with this place, know that: -You will need to use their towing services to get your car out of their lot, regardless of what they tell you over the phone. -Cash only for everything & they do not give change (the discipline it took to not give them $412 in pennies was absolutely insane), regardless of what they tell you over the phone. -The tow must be ordered, fees paid & everything dealt with by 4:30pm, regardless of what they tell you over the phone.

I was apprehensive about coming here after reading a few unsavory reviews. After arrival, I would…read moreassume people have the wrong place. Roman thank you for your assistance. Everyone was nice and respectful and made a traumatic experience a little less painful.

Most of the workers are very nice, I go in often I thought maybe she was having a rough day when…read moreshe spoke to me but no, Kim has an attitude every time I speak to her on the phone

This store helped us out sooo much ! Maceba at the front was the sweetest woman ever by letting us…read morein right as they close and helping our indecisiveness get solved. Bless her heart and this store. We will be back!

i see why this location only has one star. i bought a tire shine yesterday i haven't touched it…read moreall. i go to return it today and they tell me no because its leaking it barely leaked and they don't have seals on them. you can obviously tell it was in the bag and all i found out at the register. don't go here. never again smh

Customer service here is poor. They don't know how to handle online PayPal orders. They don't know…read morehow to thank customers for their order. When you put my brake grease inside of my box for brake pads you might want to consider letting the customer know that up front instead of leaving me guessing. The lady Tha works here seems to have forgotten what it is like to be a customer. Might be time to promote her to customer.

I experienced the best customer service ever! I received outstanding customer service from the…read morewoman at the front counter and then I also was very grateful for the other teammate that helped me figure out which bulbs in my brake lights that I needed and help me install them! 10 out of 10 service! ​​​​

The service is trash they talk to you like garbage and they think they know it. All I came in for a…read morelightbulb. I show him a picture of what I wanted. It showed they had it in stock and the guy showing me a different lightbulb with the same number, but that's not the style I need and he's telling me that's the one and try to argue with me about it. He does not know his product. WONT BE SHOPPING WITH AUTO ZONE ANYMORE and hope they go out of business due to their disrespectful service.

Chris, the gentleman behind the counter; was very kind and helpful. He dropped everything he was…read moredoing to go above and beyond. He helped me find exactly what I needed. Highly recommend coming to this location.

DONOT GO TO THIS STORE OR ANY ADVANCE AUTO STORE, bought an item opened it didn't fit my needs…read moretried to return it within the time frame 30 days as per their policy and they simply refused the return even costumer support couldn't help me as they say we can't return it if its open while its brand new, me my family cousins and who ever i know in this world not gonna come to this store or any advance auto parts, no wonder why all advanced auto store are closing

Huge shoutout to Brandon and the entire team at Discount Tire (33633 Gratiot Location). On New…read moreYear's Eve, Brandon helped me with one of my private rental vehicles that had a slow tire leak. Unfortunately, they didn't have the tire in stock at that location--but Brandon went above and beyond. Before closing on New Year's Eve, he personally drove to another Discount Tire location (VanDyke), picked up the tire himself, brought it back, and installed it so my vehicle wouldn't be down. That level of dedication and customer service is rare these days. I truly can't explain how much I appreciated the effort, especially on a holiday. Thank you, Brandon, and thank you to the Discount Tire team for taking care of me and my business. This is what real customer service looks like.

I've purchased tires from discount tire in the past, just not this location…read more Yesterday after working all day stopped in here to fill up the trailer tire that was low, and a guy came out and said he won't fill it up. I simply asked why not? He claimed a truck was going to show up "any minute" to pick up used tires. Then he said I can ask the guys up front. I said don't worry about it and as I pulled out of the driveway, he screams have a nice day... I went and talked to someone inside the office and he looked at me weird when I said the guy said he wouldn't fill up the tire. And said to bring it back around. I do that, another guy walks up, proceeds to excuse the other employee and comes up with some BS any their compressor can't fill up my tire and that I need an appointment for them to look at the tire. I said I was just trying to fill it up since it's a tire shop. NEVER TAKE YOUR VEHICLE HERE

I ordered from this company specifically because their website advertises "2-day shipping" and…read moreshowed an expected delivery date that was three days sooner than other vendors. Although the price was about $20 higher, I chose them based on that promise. Seven days later, I still did not have my part. When I contacted customer service, I was told that the "2-day" claim only means the order leaves their warehouse within two days -- not that it is delivered in two days. This distinction is not clearly stated on the website and feels misleading. After pointing this out, I was offered a 10% discount. While appreciated, it does not resolve the core issue. Prior email communication only included a brief apology for "delay and confusion" with no explanation of how their shipping claim aligns with actual delivery timelines. Ultimately, my order arrived later than it would have from other suppliers and cost more, despite being advertised as the faster option. Clearer and more accurate shipping information would help customers make informed decisions.

I should have come here to Yelp to look at all of these bad reviews before I purchased with Detroit…read moreAxle. I placed my order on 1/14/2025. Detroit Axle decided to "police" my order placing a hold on it until I called them and provided clarity on why my billing address is different than the mailing address. I guess they've never heard of ordering a part to be sent to your mechanic who has your car to repair. On 1/15/2025, put my order as "processing." On 1/16/2025, had to call again to inquire about why a tracking number had not been inputted...but this was after I requested an order cancellation and a full refund.