Murphy Mobile Mechanic Service is Excellent and a life saver…read more One day my girlfriend's car didnt start. I thought it was the starter based on what I was hearing. But I wasn't 100%. So my girlfriend was going to take it to a shop and was quoted over a grand. So Instead I looked on yelp and found Murphy's and requested a quote at about 10:50pm on a Friday night. I got a text to my cell phone at 11:02pm just minute's later!! He asked me what I heard and he agreed that it sounded like the starter. He got all the information about the car and said he would contact me in the morning. The very next morning he called me and got the part and was headed over to my apartment to help. He got here quickly and tested to make sure it was the starter before he installed it to save time and money. And got it installed and ready and working perfectly in about 30-40 minutes. He charged us for the part he brought for us and the labor and we ended up paying around 600 bucks when we would have been paying at LEAST twice that at a shop, and we didn't have to worry about towing the car to a shop or anything since he came to us. We were extremely happy and I'd recommend him to anyone. I believe his name was John, If I'm incorrect I'm sorry lol. But he was very good, quick, knowledgeable and convenient. I took his business card and will definitely give him a call for future issues.

From the owner: We do basic vehicle repairs where and when you need them done. We come to you! For a fraction of…read morethe price compared to other mechanic shops. Quick and easy.

Work was completed as quoted but the bill was manipulated to make that happen. I was quoted a…read moreGod-awful amount of labor ($800), and questioned their need for so many hours. I know for a fact they did the job in about 90 minutes, because my uncle works across the street and watched them do it. I still got billed for the same price because they charged over $500 for a part that can be gotten for $180 at NAPA. I payed the bill though with a good attitude and thanked them for fixing it. As I left, I started the vehicle and immediately found that the back-up camera did was no longer working. I went back in to ask if they could keep it one more day to see what might have happened - figuring it would be no big deal and that things like that sometime happen. I stayed very nice, calm, and professional throughout my conversation - because I have been in these uncomfortable situations before. The guy at the desk was calm as well. However, the guy that worked on the vehicle got unexplainably defensive when I simply asked them to consider if it was possible they severed one of the wires to the camera (or something else). He immediately began arguing (loudly) that the camera "was not working when I brought the vehicle in". I explained and showed him that the camera had a dedicated switch, so he wouldn't know if it was working or not (that meant he was lying when he said he knew it was already broke). He then said "I know, that is what I am saying, I never touched your switch so how could I have broken the camera". So I would say, "touching the switch won't break the camera but how can you say it wasn't working if you didn't know about the switch?", and he would then respond, "that is what I am saying, I couldn't break the camera by touching the switch so it wasn't working when you brought it in". We went in that circle for about 5 minutes but he never changed his defensive attitude and never acknowledged any possibility of responsibility. The other shop guy (the one that manages the desk) eventually apologized on his behalf and gave the excuse that he was having a bad day. I remained nice and calm and conceded that it was entirely possible that the camera coincidentally failed while sitting on their lot, but they refused to acknowledge or concede that maybe they accidentally did something to break it. They suggested I leave and figure it out myself and call back so that they could "go from there". In the end I found that the 12v wire feed under the dash was pulled loose. I near the location they hooked up a test unit when they worked on bleeding my brakes. Numerous other little things took place in the argument as well. Overall, one guy was loud and defensive and the other guy was calm, condescending, and was just happy to have my money. They had zero problem letting me leave to investigate the camera myself, and I had zero problem writing this review knowing that I paid them over $1,000 for two fixes that went very easy for them, and a surreal argument over a pulled 12v wire.

I've been to Auto Plus several times for routine maintenance and it's been perfect each time. I…read morelike the folksy, relaxed feel to the place and everyone is always very nice. Prices are great, too!

Performance Automotive is a family owned business; the family operates the business knowing that…read moretheir livelihood depends on their name and reputation. I've been a customer for over 15 years because the McClaskies have earned my business over and over-- they do good work that's right the first time; they're master technicians & know what they're doing; they're honest-- they're friendly & are priced fairly. The second or maybe third generation is working now... they're not going anywhere, if continuity & consistency matter anymore. JP Burns

Had some issues with my AC and Kurt and his team were able to diagnose and fix the issue with ease…read moreand within the time frame he gave me since I chose to wait. They charge you for their work and they do a thorough job to make sure you don't have to come back for the same thing, something you want from your mechanic! I highly recommend!

Wow! This place is a complete rip off. $140 Oil change and tire rotation?!…read more Scheduled online, for a Friday just an oil change and tire rotation on my '17 Camry. At 110K miles I've had one every 5K miles.I've paid an average of $40-$60 over its lifetime but.. never $140. There was no quote online or in person I was ever given, I was in no way expecting $140. I told them this at the counter, and they said they quoted other shops around and they're all there. Ok.. uh no. Regardless I'll never be back. No communication, drop off 8am, vehicle was ready at 4:30(not a problem necessarily, but an opportunity for sure).

been going to these guys for about 3 years now and they're fabulous! everything from the service to…read morethe front desk is a well oiled machine. I also like how they have diagnosis updates they text you a link for so you can do your own research for those of us not educated about car maintenance. The service here really is from another time - the owner Jerry is a great guy he's even picked me up from my house a few times in the past which saved me a cab ride or long bus ride. will always return!

Very professional and responsive. Repaired the plate under my car at a fair price and came to me.read more

Never showed for scheduled appointment and then made ridiculous excuses about why. Never ever rely…read moreon this "business "

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.

I have been coming here for years and I always get great service. My first experience with them…read morewas when My Jeep wasn't running right after I had just repaired it at another shop. I brought it in to Bill's only to find out that the spark plugs were the incorrect ones installed by the previous repair shop. Once it was fixed, my Jeep ran beautifully. I have coming here ever since. The staff is friendly and the mechanics are ASE certified. They keep me updated on the status of my car and will work with your budget. New: download the app which you can schedule an appt, they have a rewards program, a frequent oil change program, and most importantly repairs come with a guarantee. I highly recommend you go to here to have your car repaired.

I'd never return to this place, charged me more than the dealer to do brakes on my car.read more

My car's battery couldn't start, so I called Big L and he was out in a jiffy. Super quick…read moreresolution (under 15 minutes) and now my car drives fine. Big L is a really kind man, too, and I thoroughly enjoyed talking to him while he worked on my car. Elite performance all the way!

From the owner: Big L Roadside a family-owned and operated service committed to providing Pickaway County and…read morebeyond with roadside assistance services. We are available for your assistance at any time of day or night. We offer fuel delivery, tire changes for light and medium-duty vehicles, lockout service for light, medium, and heavy-duty vehicles, and jump-starts for light, medium, and heavy-duty vehicles. We offer fast response times for our services all along the I71 area and at affordable prices. Call us anytime at (614) 622-1201