I've now had the pleasure having 3 different service experiences at Drive Street with Gene and I've…read morebeen floored by the amazing commitment to customer service, satisfaction, and dedication that Gene and his crew put into their work. Gene restored the front end of my 2016 Ford Fusion Hybrid when I'd bought it from a dealer and it had an undisclosed accident. He worked with me to stay within my budget and communicated every step of the way. When I was ready to have more work to restore it a year later, he didn't hesitate, staying in my budget. When the car had mechanical issues that were outside his scope? He referred me to his dad's garage up the way who treated me just as kindly and helpfully. This year I brought him my moms old Suzuki after she got in a fender bender. He searched high and low for comparable parts (they weren't made anymore) and did a fantastic job and kept things in budget. Can not recommend Gene and his crew highly enough. Will always refer, and will always be a loyal customer now.

Amazing customer service and even quicker response time. My trunk latch broke at midnight in full…read morepanic I did a quote through yelp. They were the first and only to respond top of the morning. Brought it by and quickly made the repairs. I was so scared of an expensive replacement, some body shops I called said they would probably have to replace the whole thing. They seem very trusting and said they have a mechanic shop as well. Will be looking into their other maintenance services. Location is a big plus too!

They were great! Very communicative and produced the car on the timeframe they quoted and the work…read morelooks flawless.

They did a great job,communicated well and had the vehicle ready a day early. My vehicle looks…read morebrand new.

I just want to thank David and his team for the incredible job they did on my car, his team was…read moreincredibly compassionate, patient and respectful. They really helped me a lot in this very stressful situation David and his team did an amazing job restoring my car back to new I wouldn't have chosen any other team you guys are truly god sent and amazing at what you do! I want to express my gratitude and let anyone who is in the same situation as me know that Star gloss is the best place to go. David and his team truly value their customer and have amazing customer service and are willing to work with you no matter your situation.

Brought my 2015 evo in for a paint match varis bumper and some work on fitting the bumper with a…read moredifferent crash bar. David and the team did an amazing job. The color is spot on for a tough shade of white. The crash bar fits seamlessly without any issue. They even took the time to fit the handmade bumper and ironed out some kinks in it. Overall very happy with my choice to go here. Will be a returning customer and definitely trust their work.

My car was damaged in a parking lot with no note left behind. It's a lease so I didn't want to…read morespend a ton of money having body work done. The dealership referred me to Dent Magic. I was immediately scheduled and provided an estimate after I sent in photos. I was guaranteed an 85% improvement. After all, nothing could be 100% unless I went the body work route. I was ok with this. It only took 2 hours while I waited in their comfortable lobby. The end result was great!! Better than I expected!! The dent was in a difficult place and yet they kept their word and got it within 85-90% improvement. I can barely see any imperfection unless I'm really looking for it. Much less expensive alternative and i highly recommend them!! I feel like I can enjoy my car again!!

I should not even give this business one star. They did a terrible job when it was supposed to be…read morean easy work for them. This was a botched dent/touchup work. And It's absolutely far from being magic. The attached photos speak for that. The dent wasn't even fixed! As you see from the attached photo, it was simply filled with paint. This whole work was a shady work with an ugly outcome. When I complained to Michael, all he did was for him to pull a copy of the receipt I signed at time of coming to pickup my car. To him, that was the smart thing for this shady business to be all covered without having any embarrassment or shame for such a dishonest business.

Great communication! They were able to repair car after a deer hit the side of my car on a country…read moreroad. You would never know that anything was ever wrong! It looks brand new. The shop was able to get the parts pretty quickly and after insurance signed off I got my car back as good as new.

I had a bad accident of sliding off the road on ice, but my tires still turned. I didn't feel safe…read moredriving it or trying to fix it myself, mostly as I figured there might be internal stuff. I also can't do things like alignments myself of course. My insurance didn't give many options and when I called this shop said they had availability to take my car. If I went with an unlisted shop my insurance said they might not cover it so I didn't have much choice. The shop didn't even tell my insurance the car was there for several days. They had me sign an email consent to do the diagnosis, which was frustrating as it said repairs and estimates were reviewed. I asked about that so they gave a few vague answers before insisting they couldn't do a full diagnostic until I signed off so my car wasn't touched for several days. My car was already there and I didn't think my insurance would agree to changing shops. My car was in the shop for about a month because whenever I got an answer they said they were waiting on a part. However, they were truly awful at communication. They always gave very vague answers, almost never called back, and told me to ask someone else if I emailed. I tried to reach out weekly to see how things were going, but typically had to call more than once to get an answer. Apparently they only do updates on Tuesdays and Thursdays, which wasn't true as they didn't provide an update unless called. It didn't make sense as apparently only one person had access to the notes? They also pushed back the done date several times, but I only received the text notice once, on the day it was supposed to be done. My car was finally ready and their hours didn't line up with my work schedule so I agreed to after hours pick up as it wouldn't be sitting long. Then I got a text confirmation that I had picked up my car, which I hadn't. Their after hours process is that they park the car out front with the keys under the floor mat. Having a key pad lock box is not expensive and far safer. I'm also not sure if they parked my car with the keys as soon as they were done or only at closing time. My car is also a push start so my unlocked car could've been grabbed by someone eho wouldn't even need to search for the keys. Finally my insurance paid the cost aside from my deductible, but the list looked heavily inflated. They repainted my hood, which wasn't touched in the accident. They also replaced the headlight for over $1k despite also not being touched in my side impact accident. Likewise with the front grill. There were several things that didn't line up, but I won't go through the nearly $10k report in full. I think the insurance should review it more carefully, but I know they probably won't listen to me. It was also weird as they didn't do a test drive so the brakes sounded really funky from sitting so long. Overall it seemed like the work was done well, but I would absolutely not recommend them if paying out of pocket. The lack of communication was truly awful so a true estimate seems unlikely.

Had my car door fixed here, and they did a great job! When I initially took in for estimate, they…read morewere very fair and honest with me on what could be fixed, even suggesting not to repair a small dent due to it being so costly based on where it was located. Extremely friendly and professional, and would absolutely bring my car back here. They even washed my car! BONUS!!

From the owner: Caliber Collision didn't become the nation's largest collision repair provider by accident…read more Recognized as one of Forbes' 2026 Best Large Employers, our team of highly skilled certified technicians and state-of-the-art equipment are committed to providing excellence in every auto body repair to get you back on the road quickly and safely. From minor dents to major collision damage, we have the expertise to handle it all. Our comprehensive range of services are backed by a limited lifetime warranty, flexible payment options, and includes expert auto body repair, dent removal, fender repair, and more. When you hand over your keys to Caliber, know you've made the right choice, and the first step toward Restoring the Rhythm of Your Life®.

Did great body work on my 2025 F150 following a fender bender. Customer service was excellent as…read morewell. Thank You!

Subject: Formal Complaint - Improper Repairs and Demand for Reimbursement…read more To Whom It May Concern, I am submitting a formal complaint regarding the repairs performed on my 2022 Hyundai Tucson at Fine Line Auto Body in Hilliard. I was not at fault in the accident involving my vehicle. The other driver's insurance company paid Fine Line Auto Body to restore my vehicle to its pre-accident condition. Prior to the accident, my Tucson was in perfect working condition. When my vehicle was returned to me, it was not repaired properly. After pickup, I discovered that multiple features that worked before the accident were no longer functioning. Specifically: The remote smart parking feature on my key fob, which allows the vehicle to move forward and backward while I am outside of it, no longer worked. My navigation system stopped working. The bumper was not installed correctly. There were cords hanging underneath the vehicle. Due to these concerns, I took my vehicle to a Hyundai dealership for inspection. The dealership informed me that the repairs were not done correctly and expressed serious concern about the quality of the work. I was informed by Fine Line that if I paid to have the issues corrected, I would be reimbursed. Relying on that statement, I used money from my mortgage payment to cover the cost of fixing my vehicle. It has now been over a month, and I have not received reimbursement. It is unacceptable that I was not at fault, the insurance company paid for proper repairs, and my vehicle was returned to me in worse condition. I am formally requesting full reimbursement for the corrective repairs. Additionally, because payment has been delayed for over a month, it is only fair that interest be included in the reimbursement to account for the financial burden this delay has caused. Please provide a written response within 10 business days of receipt of this letter. If this matter is not resolved promptly, I will consider pursuing further action through the insurance company and appropriate consumer protection agencies.

Dent man Dan fixed 26 hail dents on my F150 yesterday and did a phenomenal job. Dents are…read morecompletely gone and the cost was VERY reasonable. He's also the nicest guy you'll ever meet. I can't say enough about how pleasant the experience was.

Dent Man Dan did an absolutely amazing job on my wife's car in removing a quarter panel dent. From…read morestart to finish the experience was awesome. Dan was flexible with our schedules and came to us. We had also had a major collision repair company look at the dent and they wanted significantly more to repair the dent than Dan and his assistant did. Dan was also quick, only taking an hour to complete the job. Honestly, if you have a dent or ding and you aren't discussing it with Dan, you are doing yourself and your pocketbook a disservice.

Unfortunately I as in a hit & run & left to take care of damages on my own. Twisted Metal was great…read moreto work with & finished the job in a good time! Only k ok was having to use cash to save an extra fee. I personally don't charge my clients for the convenience of a credit card, it's just a part of doing business. But they did stay open so I could stop at the bank & get my car the day it was ready so that was nice!

Took my 2006 Porsche 911 to have the front bumper patched and painted as I no longer wanted to use…read morea front license plate. Looked good when I picked it up. However, a month or two later while I was underneath the front of the vehicle I noticed 3-screws missing. Those screws were used to attach the bumper to the chassis. Wow, that was a huge oversight. Not impressed.

Wow. What a great discovery! This young men from the Olentangy area take great pride in their work…read moreand did an amazing job our vehicle. Our vehicle's interior had a few rough months traveling with outdoor, muddy traffic. Called and got an appointment within 2 days and these guys put 3 hours on our interior and did an incredible job. Price changed a little from the starting quote - but vehicle looks better than expected. Thanks to Hassaan and the two others that helped get our Malibu back in top shape. Thanks guys.

wonderful!! I needed to get my car detailed and wasn't sure where to go. I found Liberty car…read moredetailing and they did wonderful. They spent 5 hours cleaning my car inside and outside and it was amazing. I highly recommend them. extremely professional. They came to me which was extremely convenient.