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    Authentikickz

    5.0 (1 review)
    Open • 12:00 pm - 5:00 PM

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    4 years ago

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    Foot Locker

    Foot Locker

    1.0(1 review)
    4.6 mi

    On July 14, 2016, my Daughter went to Footlocker (28670 Telegraph Road Southfield, Michigan 48034…read more(248) 350-2747 store number:07620). She bought a pair of shoes and a pair of shoe inserts. The total purchase was $121.89. She spent her own money from her first job. On the way home we noticed that the cashier (James, register #002) charged my daughter twice for the same amount. We went directly back to the store. The store manager said there is nothing they could do and gave us the number for customer service (1-800-991-6682). How inconveniencing for the customer! Why should I be inconvenienced because your manager doesn't want to do his job? I wasted gas and time going back and forth to your store, which won't happen again. We called to start an investigation so that my daughter, a full-time college student could get her money back. A woman by the name of Ashley # 2905 took the report. She said that it could take 3-5 business days to resolve this situation. After 7 days with no phone call, no text message, and no email I began calling Ashley #2905. Day 1 Ashley was not in, Day 2 Ashley was not in, Day 3 Ashley was not in. I was told she was the only person who could help us resolve this issue. Another waste of our time! This matter should have been resolved on day one. It is now day 9 and still, we have no resolution! What a way to treat a customer. I called the customer service number again. This time, I spoke with Trisha #5053 she told me "I already told you there is nothing that can be done today!". She was very rude and condescending to me. I guess this is how Footlocker treats its customers. I was quite taken aback by the lack of concerns and rudeness towards me. My daughter worked hard for this money. It is disheartening that a large company like Footlocker would take advantage of her hard work. Footlocker cares nothing about our situation. I am so frustrated and angry. I called back to complain about how I was treated and another customer non-service assistant didn't want to let me "explain" what might have happened. Trisha told me "I will NOT transfer your call." the customer # is 17174236. Footlocker has definitely lost a family of customers. I have also informed my friends, Facebook followers and anyone else who will listen about the horrible treatment we have experienced with Footlocker.

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    Foot Locker
    Foot Locker
    Foot Locker

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    New Balance Farmington Hills

    New Balance Farmington Hills

    4.9(17 reviews)
    4.1 mi
    •$$$

    My chiropractor had recommended going to the New Balance #4023 store in Farmington Hills, MI. to…read moreget shoes. I had bought a pair of a style #840 in white leather. Theses shoes were in need of replacement, therefore I had called New Balance and asked them what was the model number they gave me #928. I proceeded to the store and was greeted by the representative , Christian Kovach. I told him what I needed based on my call. He also gave me a model to consider. He proceeded to bring the shoes and assisted me with putting them on and adjusting the ties. This is was very impressive. Most stores just hand them to you and provide no assistance. I am a senior citizen and find the new generation somewhat lazy but Christian proved to me that people do care and want you to be happy. I then proceeded to the other style #880 in black. I was surprised they felt also comfortable and gave a second option. I want to commend New Balance for hiring Christian Kovach. He deserves a big raise. He represents your store very well, he is very confident, courteous and professiona. I will recommend to my friends and family where to go for shoes. Thank you Christian.

    The staff are incredibly helpful! Especially Jeremy and Peter. We always leave feeling well taken…read morecare of with a high quality item in hand that fits perfectly. The selection is really good and if they don't have what you need they are more than happy to order it for you. The prices are competitive, especially when you factor in the service you get. Great store!

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    New Balance Farmington Hills
    New Balance Farmington Hills
    New Balance Farmington Hills

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    Fleet Feet - West Bloomfield - New Balance 1080

    Fleet Feet - West Bloomfield

    3.6(21 reviews)
    0.3 mi
    •$$$

    This overall experience has been both incredible and challenging. I've gained valuable insights…read moreinto what's best for my left fused ankle. Regrettably, I wish I had returned for the correct size instead of the oversized shoes. They were quite noisy, and I'm not sure why my husband was bothered when I walked into a pair of slightly too-big sneakers (wrong size than my regular size shoes) for me. I was wearing an eight-size shoe, and adjusting to the new environment in Germany made the noise from these sneakers bother other people. It was a result of what my parents had purchased for me! On the positive side, the store has been incredibly helpful and provided me with excellent guidance on the right kind of sneakers for my needs. However, the retailer should have checked my size before rushing off. I thoroughly enjoyed this store because it offered all the necessary methods to address my fused ankle and balance issues. I am incredibly grateful to my orthopedic foot and ankle orthopedics specialist for referring me here before I began my physical therapy program!

    Went to get fitted for walking shoes. Got measured by their high tech scanner. Young man said I…read moreneeded a 6 1/2. I have never worn anything bigger than a 6 my entire life (I'm 68). He brought out 2 pair of shoes, 6 1/2. I tried them on. There was 1" of extra toe space and the width was so wide that my foot was sliding around. I asked if he had anything in a 6 and he said he could not fit me if I didn't want a 6 1/2. Not going back.

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    Fleet Feet - West Bloomfield - Reebok Floatride Run

    Reebok Floatride Run

    Fleet Feet - West Bloomfield - Roll Recovery R8

    Roll Recovery R8

    Fleet Feet - West Bloomfield - Adidas Limited Edition

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    Adidas Limited Edition

    Authentikickz - shoes - Updated October 2026

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