Looking for a great doctor and/or family medicine practice? Consider South Oaks Family Medicine!…read moreDr. Cox has been my primary MD for 19 years and counting. He's also the primary MD for my whole family. LOVE Dr. Cox!!! &, LOVE Dr. Cox's nurse Sally: she's so sweet! Informative Review vs. a "gushing review," systematically going through "everything" to help you understand how this office operates; ultimately, so you receive the best of your experiences: Phone call "reception"/the "operators": As of this post, you'll frequently (but not always) speak with Yvonne. They are AWESOME! To help you understand: If they "sound" anything other than "getting the job done," then you've likely called during a busy phone time (typically 8-8:30am, right after lunch, or 4:30-5pm). Since this IS a busy practice, the typical greeting speedily is, "South Oaks, how may I direct your call?" State the purpose of your call in a FEW simple words to expedite your call/transfer (i.e. "patient appointment," "schedule an in-office procedure," "medical records," "billing/payments," "calling for lab results," "questions for/need to speak with the nurse/doctor," etc, or even "I don't know!"). Phone Operator/phone "reception" bottom line: They receive your call and will schedule your appointment with the appropriate doctor/nurse, or they will transfer you to the appropriate person/dept. They are NOT the folks to share detailed medical problems/questions; however they WILL listen & help you, especially if you don't know what to do or who to ask for. Appointment Check-In / Front desk "reception": For fastest service, arrive at least 5 mins BEFORE your appointment time, & sign in. Your arrival is anticipated. Delays: most often related to the gathering/verifying needed insurance and/or medical history info/updates, demographic changes, discussing/rectifying possible past billing balances/issues, and/or tending to the person(s) who arrived before you. You will ALWAYS be asked if there are any changes in demographics & insurance, and at this time, you pay the co-pay, if applicable. Waiting time: room filled or empty, you'll be received in the appropriate order, period. I've had short & long wait times. If no one else is waiting & you are grumpy about it, how do you know if the rooms aren't filled or if a patient has a serious medical problem occurring? I assume my wait time translates to the doctor spending the time that is NEEDED with a patient (can be quick or longer). Also consider: if 1 appt runs late, the subsequent appts will likely be running late...that is, if you expect fairness! And, if MY needs are more minor/quick to resolution, I try to exit quickly "to help them" catch up if they're behind (yes, this can occur and is more frequent during higher incidences of illnesses, but not uncommon of ANY physician practice!). Called back from the waiting room: Your weight, temp., and heart rate will be taken (wellness exams include height); in the exam room, your blood pressure will be taken & you share the summary/purpose of your visit with the nurse/medical assistant. Then, you await the MD. MD visit: should ROCK. If minor/routine, it may be quick; but if seemingly too fast for you, JUST SAY SO! This practice is highly experienced, so routine issues may appear quick to you, but STOP THEM if you have remaining questions or concerns! They WILL listen! This practice is of the highest standards of care. If you haven't received a response satisfying your concern, ASK! Communications other than phone: SOFM uses "Patient Fusion" for appointments, nurse or billing contact, medical records, and feedback. Log in to Www.southoaksfamilymedicine.com for more info. So helpful! Diagnostics: on-site blood work = YES! On-site basic strep tests= YES & results while you wait! Xrays/MRIs/other diagnostics: Seton SW Hospital is conveniently next door (but I prefer ARA). Communication of diagnostic results: blood/lab work, xrays, CT scans/MRIs, mammograms, ultrasounds, etc: 1st rule of thumb = "no news is good news." Haven't heard? Assume 1st the results are normal; or for known problems: deeper assessment is occurring. As a general rule, wait 48 hrs before calling, depending on the test, if you are concerned. Prescriptions: Get them AT THE TIME OF YOUR VISIT (or verify they'll be called in to your pharmacy)! If not, there's a $5 fee: Yes, preparing a script takes time away from in-office tasks. As medical practices have received cut-backs on reimbursement, so too, understand that extraneous requests ultimately cut into doc/pt face-to-face time. Patients truly seeking lifelong excellent and holistically-focused care "wanted": Including those "on the edge" of something "not right," those of any remotely similar genre (regardless of origin), well-baby/adult, and all good & bad and/or uncomfortable reasons: South Oaks Family Medicine has the right provider for you!

I met with Doctor Russel 6 months ago and he was great during the appointment but what came after…read morewas terrible. His nurse staff need constant reminding to get anything done. I called 3 times to get testing results forwarded to a specialist.

It's short and sweet but I had to get a new PCP moving to Austin. After being discharged from St…read moreDavids, I knew followup would be something I had to prepare for. I was pleasently surprised - it almost made me want to get sick every day! (well you know what I mean *laughing*) From the moment I walked in and confused myself checking in on a tablet (I am a global engineer for super computing - my microwave still blinks 12:00 - go figure) to the gentleman doing my vitals, to Makayla who is smiling and good fun to talk about my admittedly beaten body I call home. I clearly made the right choice with Makayla and the Staff of Thrive in N Austin, and recommend them highly. Thanks Guys! NORTH AUSTIN- THRIVE MEDICAL CLINIC 2217 Park Bend Drive Suite 210

I've been going to Thrive for a long time but I've been put off lately by the experience of…read moremessaging with them. I really like Dr. Crear and some of the PAs so it's a shame that the messaging service is not held to a high standard. Honestly, it's like talking to a child...but one who clearly uses AI to polish their grammar. The level of incompetence - with incorrect prescriptions called in and incorrect information relayed - is concerning. I hope they don't have these medical assistants completing tasks that require common sense, like relaying important test results. I know practices are trying to increase profits, especially those practices that are owned by private equity (which this place may be--IDK). But please consider your patients. Don't run a competent practice into the ground by having these assistants do what medical professionals should be doing. Employ some actual nurses to answer patient questions for god's sake, not just "medical assistants."

I love this practice…read more All staff and medical professionals have always been caring and helpful for all of my physical and mental health needs. Dr. Hill and Kitty are amazing. 5 stars all day long.

Dr. Ince is hands down one of the most compassionate, attentive, and effective doctors I've ever…read moreseen. I truly feel heard, supported, and cared for by her -- and that's rare, especially in ADHD care. I'm so grateful for her! That said, this review is three stars because of the front office staff. I've only had two phone interactions with the office since returning to care, and unfortunately, both were unnecessarily rude and condescending. The first was regarding a same day schedule change the office requested less than an hour before my appointment. When I couldn't accommodate the new time due to work, I was met with clear frustration and no flexibility. So I just made it work anyway. The second happened today: I had a virtual appointment this morning, and moments ago received a phone call demanding immediate payment -- not just for today's appointment, but also for one from a month ago that I hadn't even been notified about until just an hour earlier from my insurance. When I asked if I could pay through the portal, I was repeatedly pressured to pay over the phone instead, as if I was avoiding the bill. I have no issue paying my bill, and in fact, I paid it immediately after the call ended. But I was spoken to as if I had ignored multiple invoices, and the tone felt aggressive and was incredibly inappropriate. I understand that medical offices deal with difficult patients all the time. But kindness should be the standard, not the exception, especially when both phone calls I've had with your office staff have left a bad taste in my mouth. Thankfully, Dr. Ince makes it worth continuing care. But I'm genuinely relieved that my appointments are virtual, because based on how I've been treated, I have no desire to deal with this staff in person.

Dr. Hutto is the Best DR i have ever had !! We have the best rapport and he actually listens !read more

Dr Werntz is still the King of Doctors by God when you find a doctor you can talk to it makes a…read moredifference. He is the doctor that understands that listen and then advises .

I just wanted to give a huge shout out to Dr. Grant who is kind, reasonable, and always give sound…read moreadvice. She never tires of seeing us for sick visits with my daughter & former preemie son (who I'm especially careful with) and will often work us into her schedule at the last minute to get us seen. We are SO grateful to her. Also a big thank you to our hero, Taylor, who goes above and beyond to get my kiddo his Synagis every month on time, and always gets us in to administer it ASAP. It is not an easy (or likely very fun) task, and I do not know what we would do without Taylor. We are the luckiest family to have such wonderful people in our corner.

Our kids have been under the care of the doctors and NP's here for many years now. We started…read moreseeing Dr. Temple before this became Texas Children's. It was wonderful then but even better now that it's in network with that hospital system. It's really great to know my kids are under the care of someone whose kids are a part of the community as well. All my kids love the staff here and never had an issue when I tell the we are going to the doctor because they all make them feel safe and loved.

We had an exceptional experience at Vik Complete Care early this morning around 4:30am for severe…read moredehydration. We were taken to a room within 5 minutes and greeted by two nurses who immediately began consultation and setting up the IV. I love how quick the discharge process was -- they make it so simple for you. Shoutout to Colin and Sherry, they are the best nurses we have come across and that says a lot given we are in an ER every few months. They are very great at making you feel heard and overall just amazingly nice people. The best of the best. Dr. Wright was very knowledgeable and just as respectful/nice as the nurses. Dr. Wright spent the time with us that a lot of medical providers fail to do. He explained options, possible effects, and helped us with decision making. He never made us feel like he was in a rush. He listened and advised. Thank you for that. Overall, we were taken very good care of at Vik Complete Care and will certainly choose this location in the future. Thank you thank you thank you to Colin, Sherry, and Dr. Wright. You all helped make a terrible day a brighter one, and we greatly appreciate your kindness and thoroughness during our visit.

Vic Complete Care Westlake is the absolute best! We have gone too many times to count and they…read morealways provide quality, efficient and adorable care. They have been able to give us medicine on site if it's late and the MD always calls the next day or two to check in. Parking is easy and the wait times have never been too long. I really appreciate having this place nearby!

I've been going to this dr office for over 5 years now but never actually seen the 2 docs until Dr…read moreAlberda joined the team. I first started with Kristin F (practitioner) when I would make an appointment. I always felt comfortable and she was always helpful, informative, and listened. Every time I walked into that office I am greeted right away and there wasn't a long wait time. Everyone is always smiling and filled with joy. I travel from south austin and I don't plan on changing them unless I move far, far away. lol Now that Dr Alberda is part of the team there is no better doctors office then this one. I have never walked in to a place like this where you get joy, understanding and great knowledge/skills like this office. Even the phlebotomist is a sweetheart with great skills to draw your blood. Its a short visit with her but her pleasantry last beyond that. Every single person of the staff is excellent at their job and they feel like old friends. I wanted to give kudos to this team and know that it's appreciated how they treat the patients like family with care and excellent skills. Thank you for being genuine and providing the best service possible. God bless y'all.

I had a referral from my orthopedic surgeon so I called for an appointment and was asked for my…read moreinsurance information. So I told her my primary insurance was Medicare and secondary insurance was BCBS. She told me they didn't accept Medicare patients!!!

Came here early December 2025. I had gone to my OBGYN the day before going to Viks due to unnatural…read morebreast pain, swelling, & spreading redness. I left the OB completely freaked out (the on call doc when I went was absolutely awful) & not to mention, with no diagnosis or meds or anything at all. As someone who suffers from anxiety, I had a full blown anxiety attack for the next 24 hours. The following day I couldn't take it and came down the road to viks. Due to the intimate nature of my issue, I requested a female doctor but they told me they only had male; so I just took what I could get, not a huge deal. Front desk was fairly nice, filled out the papers, and they took me back fairly quickly. My doctor was Dr. Mcalasdair (apologies if i spelled that wrong). While I did originally want an ultra sound, he attempted talking me out of it. We went back and forth for a little bit but ultimately he said he was pretty confident he knew what was causing this, and while he didnt think an ultrasound was needed, he was willing to call their ultrasound person to come down and do it if I was adamant. I eventually caved and agreed to not do the ultrasound. Although he did make a little dig during our convo which I didn't appreciate (he said something along the lines of "I've been doing this for 30 years so I think I know what I'm doing). Please don't be condescending. Regardless of how long you've been in medicine, people are still allowed to advocate for themselves & their desires for their treatment. Anyway - aside from that, he was attentive and reassuring. However I've got to give it to the nurse - she really soothed me and my anxieties. She was such a sweetheart. She was maybe a middle aged lady with a British accent. She was so attentive, answered all my questions, checked on me, and when she could tell how nervous I was, she even brought me a little mini teddy bear with a viks shirt on to hold onto. No matter how old you are, little gestures like that really mean something, especially when you're scared. In the end, what I got was an IV in the arm with antibiotics. I believe it took like 45 min to fully drain. While I just sat there and waited, my nurse even brought me a heated blanket to make sure I was warm and comfortable. She was the best. They wrote me a prescription for an oral antibiotic but we were unsure if we were gonna make it on time before the pharmacy closed. On the off chance we didn't, they gave me my first pill ther so I wouldn't have to worry about missing a dose that night (in case we weren't able to get it until the next day). Thankfully we did make it to the pharmacy before they closed though. But that was really thoughtful. In the end, we ended up paying the ER price upon leaving. I haven't received any other bill in the mail so I can't speak on that experience yet... Also - the doctor called the next day to check up on me but I was unable to answer so he left a message. I called back the following day, but he wasn't busy with a patient so a message was taken. No call back. Called again the next day, he wasn't at the lakeway location, he was at another location. So I called the other viks location I was told he was at and they took a message since he was busy with a patient and told me he would call me back. He never did. I called again a day or two later back to the lakeway location and they gave me the same story and said they'd take a message but I told them I had already tried that multiple times and got no call back and told them I just wanted to speak to anyone on staff nurse or otherwise for them to answer my questions. So they put me on hold and I spoke to another doc I'm assuming, but not the one I saw, not dr macalasdair. This doc was pretty vague and dismissive with his answers. Basically it was like a couple word answers or "I can't answer that unless you come back in & we look at you again"...... mkay. He was unhelpful. Between the snarky response when I was advocating for myself in the room & the lack of call back and unhelpful response I got when I finally demanded to speak to anyone doctor on staff, that's why I took one star off. Otherwise, I had a solid experience. They fixed me and calmed my nerves at the same time. If anything goes awry with billing, I'll be sure to update my review. But for now, thanks for helping me!

I recently visited Vik's Complete Care after a severe fall while working in my closet and believed…read moreI needed immediate medical attention. Before going, I checked my Humana insurance, which listed this facility as a provider, so I arrived expecting to use my coverage. Once I arrived, I was told they do not accept insurance, which was very confusing and concerning given how they were listed under my plan. I was then informed that costs would start at around $800 or more, and according to the receptionist, they do not perform X-rays. Despite my insurance copay being $45, I was insisted upon to pay $800 upfront before any examination, without being seen by a doctor or receiving any medical evaluation. Due to the excessive cost, I declined treatment and left. The receptionist was extremely rude and dismissive throughout the interaction, which only made the situation worse. Being pressured for a large upfront payment before any care was provided raised serious concerns. Overall, between the lack of transparency regarding insurance, exorbitant pricing, and unprofessional behavior, I chose not to proceed with treatment and will not be returning. This experience left me very uncomfortable and concerned about how patients are treated here.