So here's my experience.
I paid around $328 plus tax for this course. I'm constantly traveling out of town for work, and I specifically scheduled my weekend so I could attend.
Unfortunately, I had the class entered into my calendar for 8:30 a.m. instead of 8:00 a.m. I arrived under the tent at 8:23am and was immediately told I had to leave.
This is an all-day course, so it's hard for me to understand why they couldn't work with someone who was only 23 minutes late on the first morning. If I had shown up hours late, I'd completely understand, but I explained my situation and there was zero flexibility.
The only option I was offered was to pay for an entirely new class on a different day, with only a $100 discount.
As a business owner myself, I believe in working with people whenever reasonably possible. Life happens, and customer service is often defined by how you handle those situations.
I told them to keep the money. I don't agree with how it was handled, and I'll be taking my business elsewhere.
We agreed that he can keep my money in full and he can keep my one star review.
I'm sure someone will respond by saying the policy was in the email, and that's probably true. But policies don't replace good customer service, and in this case, I think a little understanding would have gone a long way. read more