Dr. Ratcliff himself was great. Careless errors made by clinical staff. Communication errors…read more Administrative errors. The errors made severely affected my quality of life when I could've been scheduled by a different specialist weeks/months sooner. I am not sure if he is familiar with the mistakes happening within his office.. beware that they will charge you additional $$$ without informing you before hand and then charge you almost $1,000 AFTER the appointment takes place. If you aren't able to afford it, they send it to collections and refuse to see you until it's paid. I will be seeking a different specialist.

Very professional place that didn't charge me too much (I'm self pay) and the doctor was very kind…read moreand let me know my vertigo was not ear related without any extra tests.

Covid-19 is dealing each of us our own challenge cards. The molds on my mom's hearing aids stopped…read moreworking about Day One of the lockdown. Such lousy timing. This means that one or both of the hearing aids emit loud, squealing sounds about a fifth of the time, unbeknown to her. Today - wearing her mask - mom saw her audiologist, Nancy Innis, and new molds have been ordered. Boy howdy, what a relief. Now then, getting the right molds for my brilliant, funny, joy-to-be-around 89 year old mother is tricky. Expensive and renown experts in various cities had failed and determined that there was nothing more they could do. Mom suffers from severe hearing loss and all of us were desperate three years ago. We were shouting at her while moving our lips and waving our arms in exaggerated ways and half the time she no longer understood what we were trying to tell her. She isn't receptive to sign language. Heartbreaking and stressful to say the least. Then we discovered Nancy Innis - Tejas Hearing Aid Center's audiologist - and she gave my once stone-deaf mother her hearing back. We've been having many, many happy conversations without shouting ever since Nancy came into her life. Thank you for giving me my mama back, Nancy.

I'm highly disappointed in the treatment I encountered when I went to Tejas Hearing Aid Center…read more Everyone should be treated with respect and understanding but more so someone who already struggles with communication. I was treated poorly and wouldn't recommend anyone to use this business. Customer service is not their strong point!

I cant say enough wonderful things about the audiologist Sonia Cuero at the Round Rock location…read more Mom 90yr just moved from Atlanta with decreased hearing and hearing aids that weren't doing her any good. Sonia worked with us for the last 5 months while we waited from her to be eligible for new ones. Today she received her new hearing aids & we couldn't be happier with the entire experience & look forward to include Sonia in this new chapter of hearing. Sonia is very patient focused and wants all patients to have the best hearing possible. Looking forward to continuing this relationship with her.

Small office with staff that is very attentive, great service. I've had my hearing aids for,18…read moremonths and I always feel welcome when I drop in with a question

Military retirees beware. They will try to bill you upfront for more than tricare's deductibles and…read moreallowances (even with referral). Office staff are horrendously unprofessional and almost helpless. I guess that's what you expect from "healthcare" inside a grocery store.

I had scheduled my appointment with them two weeks in advance. They asked for my insurance…read moreinformation. And on the day of the appointment they said that I needed permission from my insurance to conduct the test. Why couldn't they had told me this two weeks ago. Big waste of my time and money. So inconsiderate.

I can't say enough great things about Dr. Cook and her staff…read more She spent an hour and a half with my mom and was genuinely concerned and super patient!! These days many Doctors are always in a hurry to get you in and out and it's more about the money. Not Dr. Cook. I highly recommend this office and this doctor.

No waiting, I was able to meet with provider very quickly. Very comprehensive hearing test and…read moreKylie was excellent at explaining the results.

No one wants to admit it, but when the time comes this is the place. I met James and from the start…read moredid everything to make me feel comfortable and well advised on my decision. When it came to fitting and set up was a champ. Really glad I came here.

Buyer beware! I cannot begin to list all of the problems that I've had with this particular…read morefacility but the biggest complaint is I'm probably going to have to get a lawyer to get my money back from these people. It has been two and a half months since my insurance carrier "Blue Cross Blue Shield" caught an overcharge from this company of $2,300. After Blue Cross Blue Shield contacted this company and told them that the original hearing aids they charged me for we're not the hearing aids that I received and I was only to be charged $450, The company said we will issue a refund immediately. The company was well aware of this because they fit and explain how to use the hearing aids before they allow you to leave . The company then called me and said I will have a refund check in one week. Needless to say, after calling every single week multiple people asking where my check is they are still giving me the runaround. The next step is getting a lawyer. They make you sign a contract when you first order hearing aids and they say it is a purchase order but it is not! It is an agreement that you will pay the inflated price for hearing aids through their company. I received better and honest treatment at Sam's Club without the inflated prices. Please don't waste your money and be taken advantage of by using this company!

If you ever feel pressured or told you can only get a certain price on your 1st visit at Miracle…read moreEar, DO NOT DO IT! That is what my insurance provider told me after I had my 1st visit at Miracle Ear. I was told that I could only get a certain price on hearing aides my insurance worked with on that 1st visit and I that would be the only chance I had to get them. If I waited more that 24hours I would only be allowed to buy the Miracle Ear hearing aides that were 3x the price! The Miracle Ear representative even called his wife who works for Miracle Ear also. So they both knew I was given false information. If youre ever in this situation please call and ask before you buy from Miracle Ear

Chris S. did the audiogram testing. I found him to be very professional. He was patient and…read morethorough with the test, and provided a good explanation of the audiogram. He did not try to sell me what was not needed. All in all, a positive experience!

Went to Dr. Steriman and Briggs for various different health issues related to my nose and throat…read more They were an incredible staff and incredible doctors! They treated me so well and every time I went it was very timely. I could not recommend this place more!

Time and time again we come here only to find the staff mistreating us and everyone else. The…read moredoctor is really nice but everything else is so terrible that it makes you want to leave the place as soon as you get there. I forgot my ID once and was signing in. The front desk person insisted I needed my ID to check in. When asked why she needs my ID her answer was "because I need to update your file information." My wife asked her if she could update that next time. At first she said she can't and needs me to bring my ID or I can't check in. Then when confronted in a more stern manner she proceeded to give us a "warning" to bring it next time or else. We have been waiting for them to schedule us for a second allergy testing due to our drops not helping us. It has been more than 3 weeks since we have been calling them and asking them to call us back for scheduling.

All of the staff was polite and seemed like they are happy to work where they work. Very kind…read moredoctor and has a sense of humor too. My husband and I visited him together. He was very efficient at addressing both of our concerns individually as we were there for two totally different reasons. I really appreciated his time and attentiveness.

This was our first visit (consult visit with this office). It's a very clean office. The staff…read morewas super friendly and helpful. I tend to be long winded at times and I wasn't rushed or cutoff, they listened and heard me while I spoke, which I appreciated. This visit was for my seven year old, so they ensured that all they found, I could see for myself and understood what it all meant. Answered our questions on-site and then gave us time to process the information. . Is that not what we all want in a provider! Again, only our first visit but it was amazing. So now, we have a procedure coming and we'll see how that goes, however, I'm not concerned. Dr. Tahari and hos team seem to have it together. Of note, be prepared to pay for your portion of the visit BEFORE you leave the office. I'm not a huge fan of this practice. I'm of the belief, if you have insurance, the billing should first be sent through the insurance and then send a bill to me for my portion once the insurance advises what my portion is. It is what it is I suppose.