Dr. Ratcliff himself was great. Careless errors made by clinical staff. Communication errors…read more Administrative errors. The errors made severely affected my quality of life when I could've been scheduled by a different specialist weeks/months sooner. I am not sure if he is familiar with the mistakes happening within his office.. beware that they will charge you additional $$$ without informing you before hand and then charge you almost $1,000 AFTER the appointment takes place. If you aren't able to afford it, they send it to collections and refuse to see you until it's paid. I will be seeking a different specialist.

Very professional place that didn't charge me too much (I'm self pay) and the doctor was very kind…read moreand let me know my vertigo was not ear related without any extra tests.

I cant say enough wonderful things about the audiologist Sonia Cuero at the Round Rock location…read more Mom 90yr just moved from Atlanta with decreased hearing and hearing aids that weren't doing her any good. Sonia worked with us for the last 5 months while we waited from her to be eligible for new ones. Today she received her new hearing aids & we couldn't be happier with the entire experience & look forward to include Sonia in this new chapter of hearing. Sonia is very patient focused and wants all patients to have the best hearing possible. Looking forward to continuing this relationship with her.

Small office with staff that is very attentive, great service. I've had my hearing aids for,18…read moremonths and I always feel welcome when I drop in with a question

I am a retired man of 80yrs old. This has been my first set of aids. I am very impressed by their…read moreservice and will continue to use them for my hearing aid needs

Military retirees beware. They will try to bill you upfront for more than tricare's deductibles and…read moreallowances (even with referral). Office staff are horrendously unprofessional and almost helpless. I guess that's what you expect from "healthcare" inside a grocery store.

Seriously the biggest waste of my time. It was my first appointment here. They get me in to the…read moreroom to see the dr 30 minutes after I arrived. Not even 1 minute later Dr Jake came and rushed into the room! He was very hurried and didn't even really take the time to understand what I have going on. He did a very quick exam on my nose, ears and throat. After he rambled off a list of things that I would be experiencing (which I am if he would have given me any time to respond). And as quickly as he came in shuttled me off to the nurse to order a few tests. I was out of his office and in my car in ten minutes. He literally told me that some of my ear problems are totally fine and I can continue to "deal with it" by putting ear plugs in my ears, but no expectations for anything! I left here feeling frustrated and like a number! I completely re arranged my clients today to get in here! What a waste of time!

Dr. Austin is a human like all of us and no one is perfect. He is a specialist in Ear Nose and…read moreThroat. I found him on Zoc Doc and he has amazing reviews. I moved here from out of state, and I have always had sinus issues. Never once have I had a Dr. who was so proactive about finding out the root of the problem. But... Dr. Austin was. He put me on antibiotics to clear up my sinus infection. He informed me that he wanted me to have a CT Scan done but I had to wait until the meds were finished. Otherwise the infection would throw off the scan. Totally understandable. Turns out I had a horribly deviated septum. And my sinus openings were closed. He asked me to come in so he could SHOW me the scan. That right there was amazing. I was able to see exactly what the issues were. He went into great detail on what it takes to fix these issues. And surgery was the only solution. I had never been able to breath out of my left nostril. Chronic sinus infections, and sever sinus migraines is what I had lived with for almost 20 years. I finally had answers! I remember saying to him afterwards "so it's not all in my head then?" We all laughed after he said "well actually it is." He and his staff went over how the billing worked. They were great about communicating thru the entire process. Surgery day came and went. The facility he preforms his procedures at was wonderful. Not the most fancy place, but everyone who worked there was so warm and welcoming. Before surgery he came in, sat down with me and went over the entire process. What his plan was, how long it would take, and how I will feel after. I wasn't blindsided one bit. Him doing that helped me feel calm about what was about to happen. It has been almost a month since my surgery and I have gone in for 2 follow ups so far. He is vigilant about making sure there isn't any scar tissue forming that will hinder the surgery. Dr. Austin is the only Dr. I trust now. He is there when you need him. His staff is great! And both office locations allow his patients to have options. Thank you Dr. Austin. I truly appreciate you and your staff.

Excellent business. Good folks and good advice. We are happy to have discovered them and you…read moreshould go there.

they are all so helpful and good Cleaning of my hearing aids…read moretook about 20 minutes Made my next appointment to fit my schedule They have a wide selection of hearing aids They also keep you aware of what needs to be done next

No one wants to admit it, but when the time comes this is the place. I met James and from the start…read moredid everything to make me feel comfortable and well advised on my decision. When it came to fitting and set up was a champ. Really glad I came here.

Buyer beware! I cannot begin to list all of the problems that I've had with this particular…read morefacility but the biggest complaint is I'm probably going to have to get a lawyer to get my money back from these people. It has been two and a half months since my insurance carrier "Blue Cross Blue Shield" caught an overcharge from this company of $2,300. After Blue Cross Blue Shield contacted this company and told them that the original hearing aids they charged me for we're not the hearing aids that I received and I was only to be charged $450, The company said we will issue a refund immediately. The company was well aware of this because they fit and explain how to use the hearing aids before they allow you to leave . The company then called me and said I will have a refund check in one week. Needless to say, after calling every single week multiple people asking where my check is they are still giving me the runaround. The next step is getting a lawyer. They make you sign a contract when you first order hearing aids and they say it is a purchase order but it is not! It is an agreement that you will pay the inflated price for hearing aids through their company. I received better and honest treatment at Sam's Club without the inflated prices. Please don't waste your money and be taken advantage of by using this company!

If you ever feel pressured or told you can only get a certain price on your 1st visit at Miracle…read moreEar, DO NOT DO IT! That is what my insurance provider told me after I had my 1st visit at Miracle Ear. I was told that I could only get a certain price on hearing aides my insurance worked with on that 1st visit and I that would be the only chance I had to get them. If I waited more that 24hours I would only be allowed to buy the Miracle Ear hearing aides that were 3x the price! The Miracle Ear representative even called his wife who works for Miracle Ear also. So they both knew I was given false information. If youre ever in this situation please call and ask before you buy from Miracle Ear

Chris S. did the audiogram testing. I found him to be very professional. He was patient and…read morethorough with the test, and provided a good explanation of the audiogram. He did not try to sell me what was not needed. All in all, a positive experience!

Customer service, the ranking is -0. My appointment was…read more8/13/26 at 9:20AM. When I entered the office, I received the worst customer service. I was standing at the front desk and in a rude tone of voice, Danni said, "do you have an appointment here. Danni was verbally abusive and does not like people, she is not friendly. Danni said something extremely fast. I said I'm sorry, what did you say? She got up out of her chair and was talking very loudly and she said your ID and insurance. I said I can hear you, you do not have to speak to me that loud. Danni got even louder and nastier and said Id and Insurance. I said I just gave that to you. I said I can hear you, you do not have to speak to me like that, you are speaking very loudly. In a nasty aggressive tone she said, well you said you couldn't hear me. I said I did not understand what you said because you were speaking very fast. She got even louder. There was another customer standing at the desk watching all of this. I find it hard to believe that you let an employee mistreat customers like this. Danni needs to be fired and find a job where she is not required to provide excellent customer service. Danni needs to be fired, I don't know why she felt so comfortable being so nasty and ugly to me. The other employees were nice. Shirley C.

Went to Dr. Steriman and Briggs for various different health issues related to my nose and throat…read more They were an incredible staff and incredible doctors! They treated me so well and every time I went it was very timely. I could not recommend this place more!

I just called for an appointment. I'm having dizziness and all they were concerned w was what…read moreinsurance I carried. Whether it was PPO or HMO. I have decent insurance w Cigna. She took my first name and told me to call my insurance co to find out. Terrible phone manners. I have been to many doctors but I would avoid this one.

It's probably a good thing he is closed. Years ago I saw him about an enlarged parodid gland due…read moreto sjogren's sysndrome. Without hesitation he said it must come out with surgery. Keep in mind this is a highly risky surgery due to it's location. In addition, I didn't have a great vibe when I saw him, his recommendation was way too quick and he was way too eager. This added stress to an already stressful situaton. The other doctor's I saw for another opinion did not say surgery must happen. I'm seeing a trend here with other reviews I'm reading. All these years later (probably 20) no surgery and I'm doing just fine.