I picked American Elite Auto Body because of their great reviews, even though my insurance pushed…read moreme toward their in‑network shops. Honestly, I'm glad I trusted my gut. From the start, Jeff was awesome--super patient, answered all my questions, and kept me updated even while I was traveling. When I picked up the truck, Atnan walked me through everything and made sure I was happy with the work. The customer service here really stands out. The repair timeline was actually pretty fast on the shop's side. Most of the delays came from the insurance back‑and‑forth, not the team doing the work. If you want things to move quicker, my advice is to start your claim before dropping off your vehicle. Once everything was approved, they had my truck back to me in about 9 business days. I also got text updates the whole way--submitted estimate, parts ordered, in line for paint, all of it. It made the process way less stressful. It's been two weeks since the repairs were finished, and after a power wash the paint and trim still look amazing. No mismatched panels, no weird texture differences--just clean, factory‑fresh work. The attention to detail really shows. I uploaded my before‑and‑after photos so you can see for yourself. The difference is huge. My truck looks brand new again, and I'd absolutely come back here or recommend them to anyone who wants quality work that lasts.

Reached out via Yelp. Heard back from them the next morning with a 9am appointment. When I arrived…read moreI spoke with Atnan, we walked out for him to see my vehicle and take photos. I let him know I was only looking to get it fixed and not replaced. My front bumper had detached from the vehicle. He gave me the price of $250 and I agreed. Instead of waiting in the lobby for the repairs to be done he asked his employee Eli to give me a ride home. From 9 am to pick up at 11:30 am by Eli that was very nice of them and service was fast. When I returned Atnan took me to my vehicle and explained everything that was completed by Alejandro. My vehicle looked good and I'm very happy with the overall customer service and repair by all three gentlemen. I definitely recommend American Elite Auto Body!!!

Joe is the best!! My son's brand new car was vandalized the 1st week he got it. Got a couple dents…read moreand scuffed up the rear left side. Took it to Joe and he made it perfect/brand new again!

Value Joe and his wife are absolutely professional and and…read morewonderful to work with. I had a huge dent in my car because I'm an idiot. Joe explained to me the process of what he would do and even went back to his shop to get a tool that he needed to get the job done. He could have taken a short cut and use what he had in truck but he went above and beyond. Hopefully I won't need anymore dent repair in the future! If I do I will be using Joe and recommending him to friends and family. The best of all he comes to you. If I could I would give him 10 stars. He did an amazing job and I can't believe he fixed the huge dent. I thought it was a lost cause. Thanks Joe!

Leander / Cedar Park had a couple of hailstorms roll through over the last couple of weeks in May…read more2025. Like most people who park outside, I received some damage to my truck (4 or 5 dents from hail). I was dreading the process I would have to go through to get my truck fix. After I received a estimate of damage from my insurance company and received my money, I started looking around to see what body shops are in the area. I found Critical Collision was only a few miles from where I live. I read all the reviews and every review was extremely positive. so I gave George a call and he was able to pickup right away. George is extremely nice and approachable. He took time to talk to me about the hail damage and the door dings I wanted to get fixed. He told me he can take care of all that and if he finds any other dings, dents or other imperfections that he would take care of those too. He told me that he would let me know when he can get my truck in and he would give me a call to schedule a time to drop it off. A few days goes by and he asks if I can bring it in today or tomorrow. I told him I would bring it in today if that still works for him. I drop off my truck and a little of 1 1/2 hours goes by and he tells me my truck is ready. Wow, that was fast! I head to the body shop and inspect my truck. All the hail damage and door dings are gone! it looks brand new. Do yourself a favor and give George a call. George saved me some money, stress and most importantly my time. Sean

BUYER BEWARE! READ BEFORE YOU GO! STAY AWAY from this place…read more"GORGE" UNLESS you want to be SCAMMED, RIPPED OFF, and left with CHEAP, SHODDY PARTS. Do not trust the FAKE reviews--they are clearly from his friends or family. This is a public service announcement: FOLKS, PLEASE STAY AWAY. He took my car, overcharged me excessively, and didn't even perform the work I paid for. Worse yet, he had my vehicle moved to someone else garage for repair. This is dishonest, unacceptable behavior. YOU HAVE BEEN WARNED.

They did an outstanding job on some bodywork I needed done. I reached out to them and they were…read moreable to fit me into their busy schedule, which I really appreciated. The quality of the repair was excellent -- you'd never know there was any damage in the first place. The whole experience was smooth and professional, and their customer service was great from start to finish. I explained what I needed done to Clarissa and she relayed my situation to Mayra who then provided me with a competitive reasonable quote. They even finished the job faster than expected which was an added plus! Highly recommend them if you're looking for a shop that does quality work and treats you right!

From the owner: Black Diamond Collision Werkz, servicing the north Austin and surrounding areas, specializes in…read moreminor collision, paint, dent removal and hail damage. We are committed to providing the best customer service by making the process easy and stress free. Our goal is to deliver the quality repair you deserve.

A stellar experience from the start. Outstanding customer service, dent repair and mirror…read morereplacement!

Sent photos to get a quote and then dropped by to confirm. Price to remove dents in front fender…read moreseemed fair and work was completed in one day.. Dents were completely removed. Very easy to do business with this company.

Grant was my contact during the repairs to my car. He was very responsive, and the body shop did a…read moregreat job. They fully detailed the inside and outside of my care before I picked it up. My one complaint is that I had to call for an updates on the progress of the repairs. I wish they had kept me updated, even if it was just a text update. They did a great job negotiating with my insurance, though I do think 3 weeks was a little long to be without my car.

Thank you Cecil! This review is over due!!…read more In the excitement of family visiting and Christmas Holidays, I ripped off my side mirror! Yes, I had an accident with myself and my garage. Laughable now, but at the time I was in tears as this is the Navigator my dad (RIH) drove across country to me when I was going through stuff. He worked at Ford since he was 16!! I miss you dad!! I am proudly a Daddy's girl. Cecil and the team were so accommodating. They let me drop off to an after hour technician due to my schedule. My Navigator is Vintage :-) 2006 and they found the part and had it shipped and installed within 2 days!!!!! They also painted it for me and all for a very very very good price. I am forever grateful for this shop and all the folks who work there. I am old school so please I hope no one takes offense on this next statement. If you have anxiety about cars....come here. Good honest men who actually are experts, care and trustworthy. Thank you again Cecil and team!! Tell Grant I said hello! You all are amazing!! Grateful you all are YOU!

I cannot recommend Joey's Body Shop highly enough. From start to dish, my experience with him was…read morenothing short of exceptional. His customer service is outstanding. The quality along work is truly impressive. He and his team went above and beyond and took care of my car more than the insurance would be willing to pay for. The pricing was fair and transparent. Thank you, Joey!

got 4 tires here, 2 new and 2 used. asked if they balanced them and they said yes. they put weights…read moreon there but they were way outta place. I'll never go back. crappy tires even new. don't recommend them! stay away

My mom's car had several door dings which Black Diamond Auto Werkz handled. When others said no,…read moreBDAW stepped up & stepped forward. Exceptional work y'all. Thank you

AMAZING WORK! Our vehicle was caught in the dreaded hailstorm in the fall of 2023. It is a hardtop…read moreconvertible Volvo which is a very complex vehicle to accurately perform bodywork. No one else would touch it. Others told me it would take months to get parts from overseas or that it was just going to be totaled. I took it to a local bodyshop who took it in and said they had a PDR guy that could handle it. Two weeks later it was returned. All of the damage was repaired using paintless dent repair and there were NO signs of previous damage. I learned it was Black Diamond Auto Werks who performed the PDR work. Black Diamond saved my vehicle. Thank you!

I recently had my car repaired and i couldn't be happier with my entire experience. I had some…read moredamage done to my car previously and i could clearly see where the insurance body shop had not done it correctly. As soon as Frank looked at my vehicle, he said what the other body shop did not do correctly. I knew he knew what he was doing AND he had expectations like mine. The entire process was super easy and I would tell you to never go anywhere else. Thank you to the entire 360 Auto Group staff! Job well done!

Amazing customer service from start to finish, I cant express enough how easy they made this…read moreprocess for me. I was in an accident and they really made the process so stressfree for me dealing with insurance. My car looks brand new!

My service advisor Jackie was great!…read more I had to bring in my Cx5 a little over a month ago since someone decided to back into me in a parking lot. Jackie kept me informed throughout the whole process, and they finished earlier than expected! I was actually so impressed with her communication and Calibers workmanship I brought my son's car in to have it fixed out of pocket. Again, Jackie told me about two weeks, and she had it completed in a week and a half! Thank you again Jackie!! Don't take this the wrong way, but I hope I don't have to see you for a while! :)

If this review was based on the customer service of the receptionist at the front desk it would be…read morea zero! I brought my car in to get fixed the middle of march! Mike wrote my estimate and was amazing to work with, the service man who fixed my car was equally awesome! While Brittany at the front was pleasant upon arrival that quickly changed! When I picked up my vehicle I was told that there was a zero dollar balance and they had already been paid by the insurance. Fast forward to today, almost two months after picking up my vehicle and I get a VERY aggressive voicemail from Brittany at their front desk saying that my invoice isn't paid and if I don't call and pay it she will have to turn my file into Williamson County. Again this is the first time I've heard from them in two months!!! When I called back and talked to Mike (who is awesome) he explained to me that the problem was on their accounting side and funds had been put towards my account that weren't meant for my vehicle! He asked me to look in to it on my end and he would do the same! We got it figured out and cleared up in a civil non threatening manor! I would recommend their work just not the receptionist! She is aggressive, threatening, condescending and in no capacity belongs in customer service as the face of a company!!