Zero Stars If I Could I made the mistake of spending $6,800 on a "brand new" Rasson Accura 7' pool table from Austin Billiards. What I received was an absolute insult. The table arrived riddled with chips around the edges--so much for "new." The ball return mechanism? Held together with zip ties. You read that correctly. Nearly seven thousand dollars, and they couldn't be bothered with proper hardware. But the crown jewel of incompetence? One of the plates was installed with a razor-sharp edge on the playing surface--a genuine safety hazard that could slice open anyone's hand. I contacted Jim Teggeman immediately. What followed was a masterclass in how to treat paying customers like an inconvenience. Multiple trips to their store. Endless empty promises that someone would "come out and fix it." Each visit, I was met with the same dismissive attitude--as if I were the problem for expecting a functional, undamaged product. It's now been over a month. Not a single issue has been addressed. Not one. This company took my money, delivered garbage, and then couldn't even be bothered to fake concern. Save yourself the headache, the wasted time, and the thousands of dollars. Avoid Austin Billiards at all costs. read more

See all

I was in need of a cue tip replacement on my carbon fiber shaft. The owner Jim was able to replace my cue tip with a Kamui tip in mere minutes and let me shoot some balls with other playing cues while I waited. The tip was perfect and the service was cheap! Everyone was also very friendly. Would highly recommend! read more

Austin Billiards - Furniture Stores Near Me - Austin, Texas

Review summary for those who don't want to read: These guys are amazing! Hire them first and foremost for any and all of your pool table needs! This was a positive experience from the get go. I contacted Austin Billiards and communicated with Jim regarding my pool table move. He was prompt with getting back to me via email and I was able to confirm the move with Jim over the phone. He was polite, knowledgeable, nice, responsive and competent. The movers, Cody and Keith were fantastic. They both had great attitudes. They moved my table carefully and conscientiously. My table is set up better now than at the house I originally had it in. Cody identified a few issues my table had from the previous installers (see my other reviews, DO NOT USE THOSE OTHER GUYS!). Cody fixed a few broken wooden support pieces inside the table that cracked because of the incompetence of the previous installers. He managed, through the use of wood glue, staples and a few well-placed screws to completely fix the damage done to two of the leg support pieces of my table. They took the time to make sure my table was set up right and waxed the slate too! The felt is now smoother and balls roll 10 times better across it. It is leveled perfectly as well. I could not be happier with the service I received from all three of the gentleman I dealt with at Austin Billiards. They were professional and downright perfect through each and every phase of this transaction. Thank you Jim! Thank you Cody! Thank you Keith! read more

See all

Austin Billards resurfaced my velt, set up and leveled my pool table I also bought a great USA made Viking pool stick and couple of pool cases too. Austin Billards resurfaced my table velt Went from the ugly green to pretty blue color Exc job by Emment Very knowledgeable and friendly local Austin place Highly recommend read more

I decided to make the big purchase last fall--a pool table for what I tried to dub my "fam cave." The name didn't stick; of course it's my "man cave" as I had feared but we sure do have a lot of fun with the pool table. Austin Billiards was a great help advising me how to filter out the junk on craigslist and find a good deal. I hired them to do the move/install and they were prompt, courteous and flexible on the big day. The seams where the slabs meet popped (probably my fault) after about seven months and they just came out and fixed it under warranty no questions asked. These guys are pros and they will work very hard to earn your business. They are my go-to guys for all things billiards now. read more

I came in to browse the darts and the disc golf items to which they have a limited selection of both, but if you are looking for something else for your game room they may have it. They have a lot of billiards table items and many options to help with those things related to them; repairs, felts, cloths, cues, lights, etc. Friendly staff and attentive to your needs. read more

Almost non-existent customer interest when we walked in and asked about their offerings as we were shopping for a pool table. We ended up going to a showroom in Lakeway at the Galleria where the staff there was actually happy to see us and sold us a great gameroom set up with pool table, pub table and chairs. THEY were fabulous and seemed to want our business. We felt really good about giving it to them. read more

This is a great establishment if you are looking for pool tables and accessories. The sales guy who helped me was awesome. I was looking to by a couple of cue sticks and he took me through a number of them and even allowed me to try the really expensive ones to get a feel for how they play. They have a great collection of tables and they would be on the top of my list should I ever have to replace my existing table with a new one. I can whole heartedly recommend this place :) read more

This place is the best! I rarely review businesses a 5, but Austin Billiards really went above and beyond. Highly recommended. As a result of their superb service, we are now proud owners of a pool table, shuffleboard, light and all accessories for it all. read more

Great service, friendly, would recommend! We had a table moved upstairs and they did a great job!

We recently had Austin Billiards come help us put together our pool table, stretch and re-install the felt after we moved. They were great on the phone and with getting us an appointment in the time frame we needed. On the day of the appointment, Cody and Brandon showed up on-time and ready to go. They were friendly and got to work right away. They did a great job getting us all set up and thought of everything to make sure we not only had a fully setup pool table but that we would have an accurate, level, and enjoyable playing experience after they were gone. The pricing was very reasonable as well. We will definitely be using Austin Billiard's services in the future and will end up trying to request Cody and Brandon by name. read more

Excellent service and feels great when you're not being pressured into a purchase. The owners are eager to make sure you are completely satisfied and happy with your pool table (or whatever you purchased). Small town feel- they make a point to remember your name. Hands down great service and help support local business! read more

I wish I could give 10 stars. I needed a last minute Christmas gift and called to see if they were still open. Though they were closed already, and enjoying their employee holiday party, they told me to still come by and they'd open up shop for me. They were true to their word and came to unlock the door when I walked up. What's even better was I had no clue what to get and they took the time to give me excellent customer service. They could have talked me into some expensive pool cues easily, because I knew nothing and they were aware of it, but they did the exact opposite. They told me what would work best for my situation and it ended up being a cheaper option. I will definitely be a returning customer. They went above and beyond on SO MANY accounts! read more

Great and helpful staff. I was needing a single billiard ball, which most places wont sell, and they gave me a used one basically for free. They had nice tables and dart supplies that I will be returning for too. Check them out. read more

Definitely the "place to go" if you're interested in buying a pool table and or accessories. The staff is VERY knowledgeable, friendly and now I have the perfect addition to my game room. I will also be ordering a custom made dart board wall and a bar table with stools to go with it thanks to Jimmy and the guys at Austin Billiards. read more

Excellent service! Brandon and Cody are professional and did a great job moving and setting up our pool table! I would recommend this guys!

I pulled up to the door to look at store hours because it appeared closed. The owner was walking out and locking up, it was an hour and a half past the closing time and he was on his way in a hurry. He still took the time to ask me what I was looking for, opened the shop up, sold me a high quality dart board and darts. I was so happy with my experience here. I noticed he had disc golf discs in there too! So cool. This is a great store. read more

This is an awesome business! Very customer friendly and very informative about the needs for a man cave adventure of design, decoration, and the essential accessories for your man cave dreams or a family fun room. I found this place via yelp miraculously. I have been looking around for a great business to find my man caves needs of a pool table. They know their stuff when it comes to quality of pool tables and also dart boards. I respect them a lot for their valued customer service. Although I didn't buy my pool table from them yet because I am going to shop around first. I do know when I make my decision to purchase they are on the top of my list. I haven't found any other business in the Austin, TX area that has all the knowledge and accessories for a man cave dream. The quality of the pool tables were very nice that they had on display. They also sell ALL-AMERICAN made in the USA quality pool tables. They also stated they offer military to veterans such as myself. I told them I had to asked because its always nice to know a business respects a veteran and offers cool things like that to a veteran. They also have air hockey tables, dart boards, shuffle board tables, and some nice art work too. You definitely have to check this place out to experience it for yourself. read more

I had Austin Billards come out to level my pool table and they discovered the movers had done a poor job in putting it back together. Emmet & Robbie are professionals and they know what they are doing. They fixed the problems and I also learned a few new things about the care of the pool table. Many thanks Austin Billards - Robbie and Emmet! JR read more

I've bought several pool tables, one foosball table, and one ping-pong table from these folks, and been very happy with each purchase. Some have been for me, some for work. They've installed all of these for me. Their installation team is excellent and very professional. You do need to get on their schedule, they have a lot of business. I'm very serious about pool and you should see the table leveler they use! It is amazingly accurate, like a millimeter or something per 100'. Trust me, my table is level. Hard to do on a 9' table with three pieces of slate. read more

On their moving services: I originally spoke to a rep last week prior to buying a used pool table. (From a third party) Once they confirmed they could move it, I paid the seller to reserve the table. Today upon making final arrangements, I spoke with "Jim" who advised me that a 1 piece slate weights over 700 lbs and he needs to check with his crew, but requested I email some pics in the meantime. Well, Jim never called me back and I had to call him, at which point he giggled on the phone and said Oh well, I'm sorry we committed to this and now can't do it. By the way, the table is less than 500 lbs, and don't commit to something on which you cannot deliver. read more

After visiting several billiards stores, Austin Billiards had exactly what I was looking for.... clean lines & a modern design "CL Bailey- The Skyler" pool table at an affordable price. Madison was an excellent salesperson. She was very knowledgeable & not pushy. The next day, I called in my order over the phone & they were able to meet my wishful deadline of delivery before Christmas. The pool table & installation crew arrived on time to my Southwest Austin home on Dec. 20th. The 2 man installation crew was extremely friendly & professional. They took extreme care of my home. I enjoyed watching them build the pool table. The preciseness of placement in our room along with every little detail to level was outstanding. The crew was top notch. We couldn't be more pleased with the quality & craftsmanship of our pool table . The pool table is in our dining room & the 1st thing you see when entering our home. It is a stunning piece. I love that it has a dining table top option, if we chose to add in the future. Our pool table also came with the basic play package & we are impressed with the quality. We are looking forward to many many years of fun with our family. I highly recommend Austin Billiards for your pool table. read more

Very satisfied with Austin Billiards. They understood our needs and our budget to get us the best possible pool table for our home. Very courteous and satisfactory service. They kept me constantly updated on the status of my pool table. Very prompt setup and post setup adjustment that I requested for. Definitely recommend them to anyone looking to get game room equipment. read more

small business with good customer service . ordered my table for under 2 grand . it was delivered about 3 weeks later set up in my game room . no problems at all . plays great . would definitely recommend them . looks good . very happy. price includes balls cue sticks rack etc. read more

I went over there to get a spare pool ball, and he was nice and helpful and found me one. Nice place, convenient location, and they don't just have pool/billiards stuff, they have other home game room amusements too, like multi-arcades and jukeboxes. read more