I want to start my review by saying that the interns and doctors who treated me were wonderful. I love the treatments and I always come away from them feeling relaxed, refreshed, and my ailments lessened.
That being said, the way the office is managed is horrible. Specifically, my negative experiences all have one thing in common, the woman who manages the office, office Allison. In my experience, Office Allison interrupts me or talks over me almost all the time. She talks on the phone while helping clients. She has recommended to me that I see the doctors or "professionals" there instead of the interns, right before a treatment. I have heard her talking loudly and rudely on the phone. I have heard her speak very loudly and disrespectfully to Ruth, the other woman who works in the office at times. I find office Allison very unprofessional, disrespectful, and I'd be scared to have this person represent my business.
I called in one of my last appointments. I talked to office Allison, and scheduled with a specific intern, who I'd seen several times prior and who had knowledge of me and my history. I found out when I arrived that that intern was not actually scheduled to be in the office at the time. Then, the last time I was there, I came in to schedule an appointment with a particular intern. Office Allison was there and said the intern I requested was available today and could see me at 1:00. It was early, so I left and returned for my appointment. When I returned I found out that my intern was already scheduled with another client at 1:00. When I inquired with Office Allison about the mistake, she was immediately defensive, blaming the intern for not "choosing my name," claiming she just writes the name in a time and doctors hand files to the interns they choose, saying I had made the appointment for a 1:00 slot (not necessarily with that intern), explaining how scheduling works there, basically blaming anyone or anything thing besides herself, including me. I had to even tell her a couple times, "I am a client. I don't have any idea how you do your scheduling. I just want to see who you told me I was scheduled to see." She said I could wait and see that intern at 2:00. I was so frustrated I began tearing up, expressing that I was quite frustrated. Office Allison accused me of being frustrated because of a previous time when I inquired about returning herbs. (I had had no luck, and said that I would just buy herbs elsewhere, since I didn't agree with their return/exchange policy. I said I'd still be happy returning for treatments, which I did. I never complained or asked about the herbs again.) I ended up staying for the visit, after being comforted by the fantastic doctors and interns there. But, not before, as I was trying to just sit quietly and calm down in the waiting room, I was again confronted by office Allison, defending herself and blaming others for the mistake. (*But luckily, my intern and her partner with were great. I had a great treatment, and left feeling more back to normal.) This was the worst experience I've ever had checking into a clinic. I feel like I went to get healed, got extra stressed, and then paid to alleviate the stress that office Allison caused.
All and all, GREAT treatment, interns, doctors!!!!
NOT GREAT AT ALL office Allison.
I have a pre-bought visit that I will use. After that, I WILL NOT BE RETURNING UNTIL OFFICE ALLISON IS GONE!!!! read more