I have known quite a few people who have been long time clients of Aurora Veterinary Hospital. I have always heard positive things about them and have always had a positive experience when taking my clients dogs in (with their permission of course)! Everyone at the clinic has been professional and accommodating and has shown empathy and compassion for each pet coming through their doors. read more

I've noticed the changes in staffing, resourcing and management as other reviewers have. The phone issue where it hangs up on you 9 times out of 10, has been going on for years now. Since the phone is so hit and miss, and they don't take booking appointments over email, I've often had to book appointments by going there in person. They're sometimes booked several months in advance too. But while this has made me want to switch vets, it's easier said than done. I've been to other vets before. Not all of them are good. A few months ago, a specialist even injured my cat during a diagnostic procedure. This has made it difficult to trust other vet clinics. At least with Aurora, I know for a fact that doctors are excellent, and that the staff always treats my elderly cat with patience and care. You can't take that for granted. So for me, that's enough of a reason to put up with their issues for the time being. I hope things change for the better eventually. read more

I'm a long-time client of Aurora Veterinary Hospital, and I gave them a 5-star review some years back, but I had such a bad experience a couple months ago that I actually filed a complaint with the Better Business Bureau--a complaint that AVH never responded to, so it was ultimately closed. Here's what happened: I brought in my senior cat for a routine checkup and was upsold a panel of three tests that were to provide a baseline for future testing. I wasn't given much preliminary information about the tests, just trusted that they could be helpful. Ultimately only one was done (a blood test), but I was told I had to PAY FOR ALL THREE that day, and that if I wanted the other two done, I would have a month to collect and bring in urine and feces samples. Collecting urine was beyond my abilities, but I brought in a feces sample the next day. I waited maybe a week for the test results, and when they didn't materialize, I eventually called for a status update and was told by the front-desk person that my sample had been labeled "not a a stool sample" and discarded. This sounded utterly bizarre. I brought in another sample, waited some more, and again called to follow up. Many phone calls went unanswered, but I eventually left a voicemail and received an email in response. The email had many misspellings and said that I hadn't brought in a stool sample or if "by chance" I had, the test results hadn't come in yet. This was the point at which I gave up on these people. I figured I'd been scammed out of $200 and contacted the Better Business Bureau. The only reason I'm not giving AVH a one-star is that I think my kitty's wellness exam was adequate, and I did, at least, receive the results for the blood test. read more

I've brought my cats here for 15 years and I'm sadly shopping around for a new clinic. It's impossible to reach anyone to make an appointment or to discuss the results of one. I've had bizarre issues with prescriptions being incorrectly written, and now they no longer send them to outside pharmacies like Chewy--so I have to go pick up the paper Rx and mail it myself. Staff and vets have always been good in person, but that doesn't matter when you can't get in touch with any of them. read more

We've been fans of Aurora Vet for 20+ years, and Dr. Bernstein was been great to us. But the clinic was sold, and apparently the new ownership is bleeding it dry. We were to bring in our dog tomorrow for a follow up for testing of issues that were identified a month ago. Yesterday we got a text saying that the appointment was canceled due to an emergency, but we could reschedule for February . . . I called several times to try to get a more timely appointment, but went to voicemail. Nobody returned my call, so I drove out there, and was shocked to find that there was only one vet left on staff! There were three people at the front desk looking bored, no clients in the lobby, no cars in the lot except for a small block of cars by Aurora that looked to be maybe employee cars. I asked about one of the vets that we used to see when Dr. Bernstein wasn't available, and nobody had heard of her - - they'd all been employed there for only a few months. Then I was told that with Dr. Bernstein being gone, they were down to operating with one solitary vet on staff. It was like someone had taken Aurora Vet, and replaced it with a dystopian gutted out Aurora Vet. I was literally in shock at how suddenly this had occurred. I was able to get a nice young lady at the desk to email us our client file, all 600+ pages of it, and I left. Never going back. So so sad, it feels genuinely like we lost a dear old friend. read more

I was not having any luck scheduling an appointment for CTScan for my 12 year old dog and when I went to Aurora to pick up meds I mentioned this to the front desk. I think it was the office manager Anya who stepped in and offered to help by calling around and finally got an appt for 4days later. She was so empathetic and helpful and I was so grateful for her help. I also saw her and front desk staff being kind to another client with sick doggo. This is what you need when you are so worried about your pet and they were really kind. They are a busy practice but this warmed my heart read more

So sad to write this update. We are leaving Aurora Veterinary Hospital after thirteen years, most of which were amazing! Sometime in the past couple of years they must have changed ownership because things are not the same as they used to be. They're perpetually understaffed, don't answer the phone, don't respond to emails - basically you can't get help for your pet. Huge bummer, but look elsewhere now. read more

They rarely answer the phone. They do not return phone calls if you leave a voice mail. I went in to make an appointment for my sick cat. The staff told me they just had a cancellation and asked if I lived within 5 minutes. I said yes. Drove home, grabbed my cat and his carrier and I was back within 15 minutes. They told me it was too late and they were so sorry but I would have to take him to an emergency vet. The service has been very poor for the last year (closed on Saturday, can't fill prescriptions through Chewy, etc). I have had it! I will find a new vet. read more

Aurora Veterinary Hospital - Veterinarians Near Me - Seattle, Washington

I have been a long time client and when our veterinarian left we given an appointment with Dr. Choi. The appointment was an hour late and they seemed nervous and unsure, felt like I was advising them. I gave them the benefit of the doubt initially. But then promised expensive test results didn't come. I placed two phone calls and two emails. One month later I received a cold brief email saying my pet needed meds. There was no accountability for the delay or compassion for the worry I had for my pet for a month! A simple apology and compassion would have gone a long way. read more

New clients. So far the staff is great and the Vet is great. Highly recommend based on our first two opponents with our new puppy!

I was so appreciative that they let me bring in my rabbit. It is so hard to find a good rabbit doctor these days. I've known Dr. Choi for some time and have always been pleased with her high standard of vet treatment of our pets, and I have a great amount of trust for her. I appreciated all of the staff at Aurora when I went there recently. They were very patient and kind to me and my pet, and provided excellent care. And Inky seemed so happy when he came back out of his blood draw - he must've gotten a lot of attention lol! read more

I had two appointments there, and none of the staff was competent - from clerk, technition, "veterinarian", clinic supervisor, owner. All were unable to listen, diagnose, do proper procedures. Vet did "examination" with dog under a chair on her side and in inadequate light, "skin tag" was dx for anal tumor 1.5" long with bulb at the end of it! Business was "corporate owned", but that was not confirmed because google had conflicting info on that. Most of time was spent waiting. Abdomenal x-ray $600.00! Refused. Errors in billing ignored, phone message not answered, etc. I'm a medical professional, have two degrees from UW (BSN, BS in preventive medicine), father was Seattle MD - lived in medical environment from inside and out all my life, experienced in all services, including public health nursing, and I was completely appalled with both visits. However, this is the state of most businesses today. Born in 1942, I can tell you that my medical and pet care was better in 1950 than is today. Most egregious - lack of accurate knowledge to a staggering degree, but I'm particular and test with high IQ, and always give priority to accuracy, attention to details and common sense. Note: Difficult to reach. I tried this business on old rave recommendations from friends. It appears to have changed dramatically since then. See recent reviews. read more

We have long appreciated the care our pets have gotten from Dr Bernstein, who is an excellent vet and very caring individual. But our more recent experience with the clinic itself has been problematic. Research indicates that Aurora Veterinary Hospital is owned by Pet Vet care Center which in turn is owned by a private equity firm, KKR& Co. Perhaps this explains why treatment now seems to be profit driven at the expense of our animals' health. I have several examples and it looks like from reading the other reviews that we aren't alone. read more

Aurora has a team of brilliant caring veterinarians, and they hire the very best technicians. They're extremely clean and pricing is average. read more

Have taken each of our two dogs there for over 25 years. Cannot be more satisfied with vets and service received. Dr. Newton is wonderful, caring vet. read more

I've been taking my cats to this place for years and they've always received good care. However, in the last year, I've had a very hard time getting through. The clinic doesn't answer its phones anymore so I can't make an appointment. It's very frustrating when one of my kitties is ill and nobody returns my calls. They should hire more receptionists instead of making people wait months to have their pets be seen. read more

Very caring veterinary with wonderful doctors. I've been going here for years and trust them.

We absolutely LOVE our veterinarian Dr Lisa Newton. She is phenomenal! We have been taking our dogs to her for years and she is funny and compassionate. I really cannot express how wonderful she is. I hesitate to post this simply because I want to keep her to ourselves, but I suppose sharing her with others is the right thing to do. Aurora Veterinary Hospital, you must do everything you can to keep her there, please. Tiny and Wall-e are spoiled by her kind, loving, care even though she puts on the gloves and messes with their butts. read more

Aurora Veterinary Hospital - Wall-e - Veterinarians Near Me - Seattle, Washington

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I had been a client at AVH for 15 years and watched their level of service decline starting with covid. They are chronically short staffed and it's impossible to get an appointment. I couldn't get an appointment for my sick dog within 2 weeks. A vet wouldn't even speak to me on the phone because they were too busy - I was told to go to the ER without much consideration or care for my dog. Even pre-scheduled vaccines or annual checkups need to be made months in advance. On top of that, many appointments are dropoff, so you don't get really get to talk or ask questions. I will be finding a new vet from now on. read more

these guys are awesome My dog had a stick in his throat. He came down and landed on it, and these people got him right in the back and saved his life. read more

This place absolutely sucks. They never answer their phone, it takes forever for them to return messages, and even longer to return emails. They will not let you come in to get your pet's prescription, you have to wait in your car, and call them for them to bring it out. See above, they never answer the phone, so you have to keep calling over and over until you finally get an answer. If you have a prescription that comes from another pharmacy, say a tincture, when the prescription expires and that pharmacy has to request a renewal, guess what? They don't respond to those either. Do not waste your time and money with this place. read more

You will not find a more knowledgeable, caring vet's office in Seattle. I take ALL my pets here and receive exceptional and responsive service each time. You can tell the staff truly cares about people and animals. Dr. Lisa is my favorite, but everyone here is fantastic. Top quality care AND exceptional customer service; the people here are AMAZING. read more

I've been taking my dogs here for many years. They are the best in the area! Highly recommend them to all my dog and cat parent friends!

Beat vet in Seattle, all the docs are amazing! Staff is incredible! Service is kind, compassionate and clear. My baby had dental surgery, they updated me all along the way and she is healing. Thankful and loyal, just like a retriever! Highly recommend! read more

The hardest thing I've ever had to do was bring my baby girl in to be cremated after she passed. This was not even her vet, but they treated me/us with so much respect and kindness during the worst day of my life. read more

Aurora Veterinary Hospital - Veterinarians Near Me - Seattle, Washington

I love this clinic. Dr. Bernstein and his staff have taken such good care of my dogs over many, many years. To give you an example of how much I love this clinic...I have a vet that is 3 blocks from where I live and they are okay but I still chose to pay about $80 in Lyft fees to have Dr. Bernstein take care of my dachshund. He is never rushed and takes the time to explain things and responds to emails in a very timely manner. I feel really confident in his surgical abilities as he has had to pull quite a few of my dogs teeth over the years. They are very reasonably priced too. read more

This is a wonderful place to take your companion animals. Everyone there is kind and caring and go the extra mile whenever it's needed.

Our two pups have been patients of Aurora Veterinary Hospital for about seven years, and we loved this place at first. We loved their friendly and attentive staff and the time the vets would take with our girls, their knowledge, and their willingness to sometimes think outside the pharmaceutical box. Also, their prices were more reasonable than Northgate Veterinary Clinic, where we'd just come from. Then, with COVID and staffing issues, it all went downhill at AVH in a bad way, and still hasn't regained its former glory. They absolutely NEVER answer the phone anymore, you can't get an appointment for an acute issue until at least three weeks out - which is insane for a situation that's clearly driving your pup cuckoo and, if they do call you back, the advice is to take pup in to the nearest Emergency Vet - for an itch? Also, you end up waiting forever long for the vet to see your pup once you're there. But mostly, they've stopped being as thorough during visits - last appointment we got an "I think she might have a broken tooth, but I can't really tell. You can just leave it and do nothing" because I guess she was too busy to look closely? What?? So we're moving on to another vet half an hour outside of the city. Already we've gotten better service - we called Thursday afternoon, our pup not even a patient yet, and they were able to see her less than 48 hours later, on a Saturday!, and were very thorough and knowledgable and reassuring - well worth the extra 10 minute drive to get there. Sorry AVH, sadly you let us down. read more

I feel the depth of feedback and the quality of the exam were above and beyond. This is not a factory to pass pass animals through but rather a caring group of doctors who make the time to do thorough exams even though they are slammed with Covid puppies/dogs. I look forward to years of consistency of care with these partners! NOTE: They are extremely busy so it does take time to get through on the phone but it's so well worth it. read more

Awesome service. Very happy with front staff and the veterinarian. I would recommend them to all pet parents

We've seen Dr. Andrew Bernstein at Aurora Vet for the past 10 years, since we got our first rescue dog. He's a great vet! Knowledgeable, warm, great with my nervous dog. Excellent explanations of pet health situations. Reasonably priced and in fact they discuss options that can save you money rather than up-selling you. Yesterday I brought our new rescue pup in for his first visit. Virus precautions required that I stay in my car during his exam. All of the vet techs are great. One will come out and get your dog, then the vet calls your cell during or after the exam to discuss. Then they check you out over the phone and a tech returns your pup to your car. Very clean, very professional, very safe. It was a good experience. If you're looking for a great vet in North Seattle you should check out Dr. B and Aurora Vet. read more

Worst experience. Not worth it. The workers are so rude and the vets seem like they don't care nor want to be there. They need better management. read more

I recently moved to the area a few months ago and I spent a lot of time researching vets for my aging cat, Pimento. He has a number of ongoing medical concerns and I knew that I needed to find a practice that I could trust. In the three months I have spent in Seattle, I've been to the office four or five times now so I feel qualified to write a review. I have been delighted with Aurora Veterinary Hospital! I live downtown, so it is a bit of a drive, but so worth it. Dr. Bernstein has been very responsive to my calls and clearly communicates treatment options. Dr. Tran is so sweet with my hissing, scared cat and so patient with all my questions. The office staff kindly and quickly respond to questions and have helped fit me into the schedule. All in all, this is a practice of professionals who clearly love animals and who have taken wonderful care of my best buddy. I cannot recommend them enough. read more

I will first start off by saying that I have been bringing both my dogs (one that has passed on, and done here) here for over 4 years and we have always had a good experience. Up until very recently. The front office and office manager have been incredibly rude, snarky and inconsiderate. If you can get passed those people, the doctors are great. Except one, I think she's newer to the office. We saw her once. She advised me to do a full blood panel after seeing my dog, and weirdly threw cotton balls around and other nonsense things yo get his attention. He's 16, yes we've established eyesight and hearing is going, I already told her that. If she did any type of once over his charts she'd see that. Of course absolutely nothing was wrong with him but I got a lengthy voicemail telling me nothing out of the ordinary but wanted me to bring him back for more tests. No thank you. I called to bring him in again, months later bc I thought he might have an ear infection. And that's when I was introduced to the rudest front desk woman. She literally directed me to go to two different vets bc they were booked out. Again, established patients for over 4 years consistently and was treated as if we were new to the office. It's not an emergency but he was clearly uncomfortable. I just wanted him to be looked at and meds started. And that was unheard of. So, I wrote an email about the situation and how I was treated. I received an email back from I guess the office manager. Again, coming of very snarky and rude, and then he told me that "they aren't being lazy" of that's what I think. No, I never once said that. I asked twice to have a doctor that we've seen call me to discuss symptoms and next steps for comfort until we could get in, and STILL haven't heard from anyone. I called my old vet, just south of the city, and what do you know, we got in a day later, bc we were ESTABLISHED patients. And I'd isn't have to deal with rude, condescending, pretentious front desk people/managers and lack of doctor attention. For half the cost, and no forced expensive tests and/or ridiculous exams with cotton balls. By the way, my guy is fine, healthy as could be for 16, and just needs a good ear cleaning. It's a shame the front office people have to ruin it for the amazing doctors at Aurora (except that cotton ball doctor ). read more

I am so pleased with the care my pugs, Blaire & Claire, receive at AVH. Everyone here (both vets and technicians) know them by name and are so wonderful & sweet to us while providing excellent preventative treatment! In addition, the front desk is also incredibly responsive and organized, which makes my life so easy. If I have any questions, they respond to my emails & calls quickly because they are very eager to help. Blaire needed an eye exam ASAP the other week, and the receptionist immediately called me when there was a cancellation that day so Blaire could be seen right away! :) Blaire & Claire have had all of their puppy shots (including their rabies shots) here at AVH. It is a very expensive clinic, but I am happy to pay for the best care for my angels. I also chose AVH because they are by appointment unlike other vets in the area that are walk-in only. We miss Dr. Weinrauch since she is on maternity leave, but can't wait for her to return! read more

Aurora Veterinary Hospital - Blaire getting her check up from Dr. Weinrauch. - Veterinarians Near Me - Seattle, Washington

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I don't know how helpful this review will be because (unfortunately) I don't think they're able to take on new clients right now, but I've been taking my cat Harrison to Aurora Veterinary Hospital for several years and have always had a positive experience with their team. With vets across the Seattle area slammed right now, I greatly appreciated the fact that they're also super helpful and responsive via phone or email with guidance or reassurances. read more

I adopted my dog in July and have been taking her to see Dr. Sowell and Dr. Tran. They are both extremely kind, knowledgeable, and great at explaining their plan of care. Everyone I've spoken to over the phone (I only remember Sheila's name) has been extremely helpful as well. I know my dog is in good hands with this practice. read more

Dr. Bernstein shows compassion, caring and well-being for my little 4-legged love bug. He's very thorough when examining my little guy. He listens read more

Aurora Veterinary Hospital - Veterinarians Near Me - Seattle, Washington

I've been going through a lot of vets because I move constantly. My partner and I been searching for a permanent vet for our dog here in Seattle and came across this via Yelp! They definitely did not disappoint. Amazing veterinarian and receptionists. I believe we spoke with Dr. Bernstein and he was super patient and friendly with our questions. He seems to also be super gentle with our dog. She was such a happy girl when she came back to us. It was super easy to schedule an appointment by making a quick phone call. Everything was quick and we only had to wait in the car (COVID-19 safety)! I would definitely recommend this place for all dog loving pals and other animals! read more

Dr. Bernstein is a phenomenal vet. His wealth of knowledge and patient, caring demeanor really helps when your pup is not well and you're anxiety level is through the roof. The vet techs have all been super even with the added stress of new Covid procedures, they've handled everything with grace. I'm grateful that they're so good at doing what they do and would recommend Dr. Bernstein, Dr. Tran to any of my friends with furry family members. read more