I have been going to this Roswell, Ga. site for 20+ years and have gotten quality service except…read more around and during the pandemic years when there was a someone who wasn't acceptable to me. Then the person was replaced with a very qualified Audiologist (and a nice office staff person) who helped me get my most recent set of aids this past January that I love!

Great people, but they have no backup plan in place when someone is out sick or on vacation. I am…read moreon my third set of hearing aids through them and recently developed an issue with one that quit working. My calls were not returned for two days and it turned out that the receptionist/appointment scheduler was out and an out of state office had to respond to my voicemail. I have also had several times when I have had technical problems and the sole hearing technician was out due to illness or vacation, which necessitated my paying a competitor for what should have been no charge service. If you are like me, you chose your hearing aid supplier based on what is in network for your insurance coverage. I recommended getting price quotes from out of network providers for similar hearing aids before committing to any service.

I went to the "Hearing Aid Factory today to have my hearing aids serviced (no sound) only to find…read moreout that the company is no longer located in Town Center Mall. There was no forwarding information or information to another store. I have been a customer there for at least 3 years and the staff has always been very nice and accommodating. I'm very surprised to know they no longer exist, neither was I notified that the store would be closing (A simple mailer would have made a great difference).

Outstanding staff and service. Professional but yet very friendly and helpful. I highly recommend…read morethis company and plan on referring family and friends. Great folks and owner. Thank you Went to the Kennesaw location. WOW, what a great staff. They were so nice and professional. Great team work in getting my hearing issues resolved. I highly recommend this company and will send family and friends to them. They are a 5 star company. Thanks Nic and Destiny!

Very friendly staff. Very thorough exam. Also thorough explanation of results and follow up neededread more

Dr. Hannah Jones did a great job assessing my 85-year old Moms hearing. She was very professional,…read morepatient, compassionate and kind.

This was my first time dealing with this company. It was easy to make an appointment and got to get…read moremy treatment done the same day I called. Lovely group of ladies. They were helpful and attentive. Definitely made me feel like they cared about their job and how I was feeling throughout my whole experience. Will definitely go back if I need the same procedure done.

No matter which Doctor you see there you will receive prompt professional care. No long waits after…read moreyour scheduled appointment times. And unusual in these days, they actually listen and respond to your concerns. They have many ways to adjust your hearing experience, if you let them know your concerns they can improve what you have. They carry many different brands of aids at many different price points so you may choose one that fits you needs and budget. I experience that most wearers who complain about the performance of their aids picked the cheapest brand that really didn't fit their needs. You depend on these every day, buy one that's the best for your situation!! Dr, Pollard and Dr. Winslow are the best!

Omg, I am so impressed with the staff and honesty because in the end I did not need help yet but…read moredid discover in the future that I probably will. I'll be back in a year to see how things are going.

Last week I met Peter Cruse and Jennifer Hallmark at this Miracle Ear location. I currently wear…read morehearing aids (not Miracle Ear) and responded to this office in response to a promotional mailer I received. I am super impressed! It is so obvious when you come across someone who is truly passionate about what they do, the experience is completely different. I learned so much from my visit with Mr. Kruse, he is a wealth of information and I appreciated his time and interest in my situation. Jennifer was so very nice and accomodating and she followed up with me after the appointment on my records request. I am not in a current need to change out my hearing aids, but when I do, this will be my first stop, for sure!!! The technology they have is amazing but their service is what will be bring me back.

Start to finish this is the place to come for your hearing needs! Extremely caring and perfectly…read moreprofessional, they make you feel like you're a very important part of their 'family'! In this day and age when so much is automated and cold this group, everyone one of them, makes one feel cherished and cared about! This is what health care should look and feel like!! Can't say enough wonderful things about this office!

I worked with Dr.Alex. The service was SO quick that I checked in and had ear wax removal in less…read morethan a half hour. Administrative staff and the doc were pleasant and friendly. I was a little embarrassed about the wax build up, but she never made me feel ashamed or anything. I would highly recommend!

I love my new hearing aids. Dr . Luckett was wonderful and after my auditory tests she advised to…read moreme get two hearing aids instead of one. I was told previously that I would need one and was even told I could have surgery to repair my hearing. I'm thankful that I waited and went here to get a truthful answer and a better understanding of my hearing loss. I highly recommend her.

Treated my 15 year old daughter like dirt. Jerked her earphones off and told us that my child is…read moretoo inconsistent and not behaving properly. Really??? Maybe she does have a hearing problem. I guarantee that I will NOT refer anyone to this place.

I scheduled an appointment for my father several days in advance. When we arrived, they said it was…read morefor the following day. Clearly their mistake, they offered 2 options, wait for over and hour or come back several hours later. Neither options could work for my father as he is extremely ill with cancer. I would never recommend taking a loved one to this location as they proved 2 things to me: 1) they do not take ownership of their mistakes and 2) they do not place their patients as their top priority. I have no options other than find solutions at another company or location.

From the owner: Beltone Hearing Aid Center proudly serves the Marietta, GA community as your local Beltone Hearing…read moreAid Center. We provide comprehensive hearing tests and evaluations, expert hearing aid fittings, and the latest Beltone hearing aids, including rechargeable, custom, and Super-Power Behind-the-Ear (BTE) models for severe hearing loss. Backed by 80+ years of hearing aid innovation and recognized by Newsweek as one of 2025's Best in Customer Service for Hearing Care, we deliver trusted, personalized hearing care to help you hear your best.

I responded to a mailer offering a discount. I knew I had a hearing issue but knew nothing about…read morehearing aids. Scott conducted a series of hearing tests, not just the typical booth with beeping sounds. It was confirmed again that I had loss at the upper ranges. Up to then I thought I could live fine without hearing high frequency sounds. Scott conducted spoken word tests to show me how I was missing a lot of spoken sounds like s , soft c, etc. I have hearing aids now and they are awesome.

I took my wife for a hearing exam with intensions of purchasing hearing aids The exam seems very…read moreprofessional and I was going to purchase the hearing aids recommended however my wife wanted to delay the buy and she was offended by some girl from AccuQuest on the phone. I received a 90 day past due bill for over $4000 from them and we never purchased or received any hearing aids from them. I seriously question the honesty and integrity of this company and I would be afraid to do business with people like this. They are dishonest and any chance of me buying from them is gone. B Hughes