This was my first time dealing with this company. It was easy to make an appointment and got to get…read moremy treatment done the same day I called. Lovely group of ladies. They were helpful and attentive. Definitely made me feel like they cared about their job and how I was feeling throughout my whole experience. Will definitely go back if I need the same procedure done.

No matter which Doctor you see there you will receive prompt professional care. No long waits after…read moreyour scheduled appointment times. And unusual in these days, they actually listen and respond to your concerns. They have many ways to adjust your hearing experience, if you let them know your concerns they can improve what you have. They carry many different brands of aids at many different price points so you may choose one that fits you needs and budget. I experience that most wearers who complain about the performance of their aids picked the cheapest brand that really didn't fit their needs. You depend on these every day, buy one that's the best for your situation!! Dr, Pollard and Dr. Winslow are the best!

Start to finish this is the place to come for your hearing needs! Extremely caring and perfectly…read moreprofessional, they make you feel like you're a very important part of their 'family'! In this day and age when so much is automated and cold this group, everyone one of them, makes one feel cherished and cared about! This is what health care should look and feel like!! Can't say enough wonderful things about this office!

I worked with Dr.Alex. The service was SO quick that I checked in and had ear wax removal in less…read morethan a half hour. Administrative staff and the doc were pleasant and friendly. I was a little embarrassed about the wax build up, but she never made me feel ashamed or anything. I would highly recommend!

Called to say I was running late. They said they could not see me and rescheduled me. I then showed…read moreup over 30 minutes early to new appointment and they are over 20 minutes past appointment time. Find that to be hypocritical and their time and schedule is only important and not valuing patients time the same. I left the appointment. Lady receptionist was nice. Saw the doctor walking around laughing and joking too. Could have at least given me an update that she was running behind but instead walked past me several times didn't say anything.

Phonak test drive is in the books, new ears (phonak water proof) in place…read more Dr Tardy is a delight to work with, no surprises and "politely precise" in her communication and delivery. Looking forward to a +3 year program with her and these new Phonaks

After more than a year of ongoing illness and excuses, we finally were given Dr. Burton's name by…read moreanother mom. Wow!! I feel horrible for putting my daughter through a year of not feeling 100% and not knowing about Dr. Burton sooner. We have seen Dr. Burton at every visit. There is very little wait when we go. She talks to the patient when asking how they feel. She explains to parents how the kids should feel 100%, not a constant 80%. My daughter required surgery and from scheduling it to it taking place, it was seamless. Dr. Burton came and spoke to me while my child was in recovery to explain everything that happened during the procedure and next steps. She is very straight forward which is great. It allows me to be the parent b/c she tells you exactly what you need to do to get your child better.

We were referred here due to our infant having strider. It sounds so intense like omg what the…read moreheck is happening! Not that bad. Just that something is blocking his little voice box creating a wheezing sound. When trying to find parking - do not be alarmed ! You can park in the CHOA parking deck. It's the first building you walk up to directly across the street from the hospital and I might add very convenient location! When inside- it can be very confusing. There are like 2/3 lobbies. They have you come back then go back to one of the lobbies. The doctor was very nice however she didn't introduce herself, in fact I wasn't even sure if she was a doctor or PA. She just asked why we were there. She did explain what strider was, explain what they were looking and hoping to see, and then next steps. They stuck a camera down my 7 month olds nose. It was less than 30 seconds but understand that I as an adult wouldn't want a camera down my nose ! Oh gosh. It was a lot because it looked huge. The treatment plan was great. His was a mild case and would clear up as he grew older. We were able to move on with our lives and call it a day. It felt like an overpacked clinic for people with state insurance. But I was treated fairly so I will leave it at that. Due to location and service received - I would most likely go again if needed but know that I will be looking around with my judgemental eyes

I had an appointment scheduled for 6-9 at 2:30pm at the ENT Institute 1121 Johnson Ferry Road…read moreMarietta GA. I arrived at 2:25pm and signed in providing my picture id and insurance card. At 3:00pm I was taken to an examination room and told I would be seeing two doctors; Dr. Eric Weinman who would examine my ears and Dr. Ericka Pegler-Tucker who would administer my hearing test. Dr. Weinman examined my ears and told me I had wax in both ears and would need to have the wax removed before my hearing test could be done. Dr. Weinman took me to another examination room and completed my wax removal from my hears in about 5-10 minutes. I was then told I would have my hearing test shortly. The receptionist or a staff person came in to the examining room and proceeded to tell me because it took time to do the wax removal, I would have to schedule another time to come back for my hearing test because Dr. Ericka Pegler-Tucker because she had another patient who she needed to give a hearing test to. I told them I would wait for that test to be completed (about an hour). They came back and said Dr. Ericka Pegler Tucker did not want to do that and I needed to reschedule and come back another time for my hearing test. It appears this practice overbooks patient appointments and you could wait awhile to be seen if it all. I would not recommend this practice.

Alexis Gonzales changed my life. I never knew how bad my…read morequality of life had been until I got the nasal Spray for my sever post nasal drip! She is thorough and she cares! I really recommend this office! So happy I came here

I would recommend going literally anywhere else. Extremely rude office staff and the shadiest…read morebilling practices of all time in which they offer 0 explanations for. A nest of snakes.

Doctor Stringham is a wonderful doctor. He helped me immensely under his care over the years…read more That being said, the difference between seeing Doctor Stringham and dealing with his back office is "night and day", awful, causes feelings of frustration that turn into anger. The challenge is, Dr Stringham refers you to his back office for all needs when you're not in the room with him. This includes prescription refills, authorizations to the insurance company, etc. It's almost impossible to get someone on the phone. When you do, clinging to that person for help is key. Unfortunatly, Turnover of staff is high and when a "helpful hand" leaves you have to start all over again. This last go around took 9 messages over two weeks, for help to their triage VM and emails and as I write this review still nothing. Unfortunately I learned that due to my messages and in person visits to the desk pleading for help, I was gaslit by their new manager of operations and the practice will not see me anymore. Zero accountability. Patients rely on their doctors for treatment. If the back office cannot communicate, how can one leave a good review? Even after all the help over the years. Northwest ENT seems to big of a practice to care about the individual

Great Doctor! He was soooo attentive and made sure I understood everything he was saying before he…read moreprescribed meds for my sinuses. Funny guy, too! Very good personality. Knows how to make you feel comfortable. I hightly recommend this doctor!

I schedule my appointment months in advance and filled out all paperwork online before I arrived…read more Furthermore, I arrived 10 minutes early. I left after sitting in the waiting room for over an hour without any update from the receptionist or anyone else in the office. I'd prefer to spend my healthcare dollars on someone who respects my time.

Ridiculous call line and no other way to contact or leave a message. There were 10 people in line…read more I patiently waited and when the call was FINALLY being routed to a person, I was disconnected. I quickly called back and there were 11 people in line. I'll just call Northwest ENT.

Paid a $40 co-pay for 5 minute appointment. Dr. Kaufman completely dismissed me and I did not felt…read morelistened to whatsoever. He made me feel stupid, especially when I had to wait 3 months for this ridiculously short appointment. Infuriated with the fact that I paid for this "appointment." Definitely would not recommend this facility as a whole, simply because they employ a doctor such as Dr. Kaufman. Completely unprofessional and disappointed.

sucks so bad. have an allergy shot appointment to get my next seri of shots. I have been on these…read moreshots for a year now and every time it takes way longer than it should. today, after waiting 45 minutes past my appointment time they tell me they are trying to approve my coverage... I paid $500 out of pocket for this last year and was told it was covered foe the entire time. they decided they needed to check with my insurance after my appointment time. causing me to be late to work. these people have been a nightmare since day one. I would recommend going anywhere else!

This company operates fraudulently and should be closed down. The staff admits to it and they are…read moreonly out to fraudulently sell services that they do not provide. WARNING: This company preys on elderly patients in particular and then after they take LARGE SUMS OF MONEY saying they will provide a service, all of a sudden they cannot help anymore because they don't have the staff or a doctor.

Very friendly staff. Very thorough exam. Also thorough explanation of results and follow up neededread more

Dr. Hannah Jones did a great job assessing my 85-year old Moms hearing. She was very professional,…read morepatient, compassionate and kind.