I went to the "Hearing Aid Factory today to have my hearing aids serviced (no sound) only to find…read moreout that the company is no longer located in Town Center Mall. There was no forwarding information or information to another store. I have been a customer there for at least 3 years and the staff has always been very nice and accommodating. I'm very surprised to know they no longer exist, neither was I notified that the store would be closing (A simple mailer would have made a great difference).

Outstanding staff and service. Professional but yet very friendly and helpful. I highly recommend…read morethis company and plan on referring family and friends. Great folks and owner. Thank you Went to the Kennesaw location. WOW, what a great staff. They were so nice and professional. Great team work in getting my hearing issues resolved. I highly recommend this company and will send family and friends to them. They are a 5 star company. Thanks Nic and Destiny!

I love my new hearing aids. Dr . Luckett was wonderful and after my auditory tests she advised to…read moreme get two hearing aids instead of one. I was told previously that I would need one and was even told I could have surgery to repair my hearing. I'm thankful that I waited and went here to get a truthful answer and a better understanding of my hearing loss. I highly recommend her.

Treated my 15 year old daughter like dirt. Jerked her earphones off and told us that my child is…read moretoo inconsistent and not behaving properly. Really??? Maybe she does have a hearing problem. I guarantee that I will NOT refer anyone to this place.

Very friendly staff. Very thorough exam. Also thorough explanation of results and follow up neededread more

Dr. Hannah Jones did a great job assessing my 85-year old Moms hearing. She was very professional,…read morepatient, compassionate and kind.

Called to say I was running late. They said they could not see me and rescheduled me. I then showed…read moreup over 30 minutes early to new appointment and they are over 20 minutes past appointment time. Find that to be hypocritical and their time and schedule is only important and not valuing patients time the same. I left the appointment. Lady receptionist was nice. Saw the doctor walking around laughing and joking too. Could have at least given me an update that she was running behind but instead walked past me several times didn't say anything.

Phonak test drive is in the books, new ears (phonak water proof) in place…read more Dr Tardy is a delight to work with, no surprises and "politely precise" in her communication and delivery. Looking forward to a +3 year program with her and these new Phonaks

I would recommend going literally anywhere else. Extremely rude office staff and the shadiest…read morebilling practices of all time in which they offer 0 explanations for. A nest of snakes.

Doctor Stringham is a wonderful doctor. He helped me immensely under his care over the years…read more That being said, the difference between seeing Doctor Stringham and dealing with his back office is "night and day", awful, causes feelings of frustration that turn into anger. The challenge is, Dr Stringham refers you to his back office for all needs when you're not in the room with him. This includes prescription refills, authorizations to the insurance company, etc. It's almost impossible to get someone on the phone. When you do, clinging to that person for help is key. Unfortunatly, Turnover of staff is high and when a "helpful hand" leaves you have to start all over again. This last go around took 9 messages over two weeks, for help to their triage VM and emails and as I write this review still nothing. Unfortunately I learned that due to my messages and in person visits to the desk pleading for help, I was gaslit by their new manager of operations and the practice will not see me anymore. Zero accountability. Patients rely on their doctors for treatment. If the back office cannot communicate, how can one leave a good review? Even after all the help over the years. Northwest ENT seems to big of a practice to care about the individual

Very poor service. Received no help at all for 92 year old mom. Felt like they were just trying…read moreto get rid of her. Will try somewhere else. Awful

Knowledgeable and professional atmosphere. And exceptional experience. Leah does an exceptional…read morejob explaining.