I lost 85% of my hearing in an accident in 2015 when I was out of town visiting friends. Upon…read morearrival back to Atlanta, I immediately went to the Doctor at Advanced Hearing Centers and got an examination. (the exam from the doctors office was covered by insurance) ... please note... The Exam Only. Right away (even the Doctor) was more interested in getting me fitted with hearing aids than diagnosing the damage. This was my first "clue" but there is nothing that can be done when you are at the mercy of a Doctors' diagnosis. I had lost my hearing, and I was easy prey. Next, I went downstairs to have another hearing test done, and that was where the scam started revealing itself. But again. when a person is at a disadvantage there is nothing you can do - after the fact. Insurance does not cover hearing aids no matter how you lost your hearing unless you are willing to forgo years without aids and shell out thousands of dollars until your case is cleared. The cost is on you so please do your research! I was treated by a very young audiologist (wish I could give you her name!) and I am not an elderly person. She spoke to me in a very disrespectful (demeaning) way which by itself made me irritated, but she seemed to be robotic in her nature. Never made direct eye contact with me, and never addressed me as an individual...etd..etc. She spoke more about her upcoming wedding than tuning the hearing aids! After much inquiry about the different models displayed she insisted on Starkey Hearing Aids as the "very best on the market" blah, blah...well... what do I know? I didn't have a clue as to which devices were better than the others I couldn't hear and I needed help! I purchased the Starkey Z series ($5,475.00) which came with a Sure Link unit ($500.00 extra) to be able to hear phone calls and television thru it. She was so excited to sell me these "new technologies".. uh hunh. I see, you get a commission from Starkey, as I would assume you would get from any other models displayed in your office, but STARKEY must pay you higher. Here is the result and reason for my complaint - I have had to replace the first unit for a manufacturing issue, and now the "replacement" has failed, and you guessed it, the warranty is up. That's right... $700.00 to replace the 2nd unit for faulty manufacturing. When I spoke to this (same woman) audiologist at (advanced Hearing Centers) she announced in the waiting room in front of waiting clients... "You are the only person with this problem" WOW! ... sure I am. I have checked with Consumer Affairs and seen numerous complaints about Starkey so no - I'm not buying your BS for a second time! How utterly disrespectful she was and had been, throughout the process of adjustments which has taken a FULL YEAR of monthly visits to "get it right". I wish I had someone like myself warning me about the practices at this place... I would have found somewhere else to go. So, Buyer Beware! Starkey will NOT support you as customer - like Advanced Hearing Centers they are only interested in milking you for money.

Good hearing aid center is tough to fine. After being thoroughly disappointed with cosco "hearing…read moresales technician" we went to visit this place because it is run by an ENT group my sister had visited. Anyway, they did a good job making appointments easy for my Mom, and were able to get her a pair of hearing aids that have made a huge difference. She's been back a couple times to have them cleaned and checked and has no complaints. Fair simple and easy to deal with!

I would like to write about my poor service I recieved and dissatisfaction with the "Audiologist"…read moreTammie Washington Bowie. The one star is for Lisa, she works at the front desk very nice lady. Tammie isn't nice at all! My first day with Tammie was the worst audiologist I have ever dealt with in my entire life. I had a few audiologist since I was a kid. Tammie is RUDE! not only she is rude, she is very impatient, fidgety, nervous energy, again no patience whatsoever. Let me explain why. My first day there I got bad vibes from Tammie immediately. She rushed me the entire time I was there on my first day. While in the booth to take my hearing test it went okay, until she laughed at how bad my hearing is. She said wow your hearing is bad and you failed the word test terribly-saying this all while laughing thinking it is funny. Not only she thinks me failing was funny. She was talking to me with her mask on. I had to tell her that I read lips duh. She can see herself and said herself that my hearing is terrible than proceed to wear a mask talking to me. She also had a habit of turning her back and trying to hold a conversation, that is why I called her RUDE. She gets very fidgety and nervous around me, during our conversation about new hearing aids. she just rushed me through everything. I could never ask her questions without her looking annoyed or giving me funny weird looks. The weirdest thing she didnt have no customers waiting. I never understood why she was always in a rush. I got some old old school hearing aids, so I was upgrading to newer model hearing aids, of course im going to have questions about them. I have no clue how to work these things, especially using an app. She just rushed me through everything and refuse to tell me how to work certain functions.. My review is very long because I realized i was being ABUSED by Tammie Washington Bowie! When it was time to do the ear molding.. she pushed a needle like instrument in my ear, like literraly pushed it in my ear extremly hard. I was wincing and moving in pain the entire time. I have never ever had an audiologist use a sharp object in my ear doing molding. I really believe she used this to hurt my ear on purpose, then when I asked for q tip because it made my ear hurt and itch badly she looked at me like I was crazy. This fake audiolgist is the worst! I got my hearing aids a few days later and came back she was still up to her fidgety, nervous acting, crazy energy and rushing me out when I got my hearing aid. Again, at my appointment I am always the only one there. I dont understand the rush and cant answer my questions. When she attemp to show me how to download hearing aid app, she snatches my phone out of my hand and start controlling my phone while ranting that i have too many stuff up on my phone.. I ended up reporting Tammie to Lisa which that didn't solve anything, she is just the front desk. I ended up telling Tammie how I felt, she appologized and said she will do better. I had some problems with my new upgraded hearing aids I don't know how to work them properly. Tammie told me to come back and she will explain everything. I go back and it the same ole thing, and same ole weird behavior. And we had to back in forth about her trying to talk to me with her mask on. I am always masked up when I go, and you would think these "audiologist" would wear Clear Mask. duh?! to make things easier nope they don't. I got tired of not knowing how to operate my new upgrade hearing aids that I took them back and went to another Audiologist. My new Audiologist in Kennessaw is wayyyyyyy better. Tammie abused me so bad, that I thought It was me or something. Nope, it obvious Tammie! My new audiologist talked to me with her mask down, explained everything to me about new upgrade hearing aids, how to work them on my phone, she even played loud noise in the background to see if I can still hear her with loud noise.. I mean she was the best and very accomodating. It made our meeting very smooth and fast. I asked my questions and she answered them no problems, and she actually had another customer waiting on her.. she didnt rush me not one time and answered all my questions. Tammie is a terrible abusive "audiologist" something needs to be done about her behavior. Im quite sure she is abusing other people because their office stay empty. I hope her boss or the owner reads this and reach out to me, because I want to report her to a hire up. Tammie seem like she is not mentally well at all, so she abuses people like me thinking we dont have a voice or wont say nothing.

Dr Leach was professional, helpful and very efficient. I can hear again! Her staff is very polite…read moreand they handled my whole case to my utmost satisfaction. She even honored and insurance discount that I wasn't eligible for until 2018! Happy camper here.

I went to the "Hearing Aid Factory today to have my hearing aids serviced (no sound) only to find…read moreout that the company is no longer located in Town Center Mall. There was no forwarding information or information to another store. I have been a customer there for at least 3 years and the staff has always been very nice and accommodating. I'm very surprised to know they no longer exist, neither was I notified that the store would be closing (A simple mailer would have made a great difference).

Outstanding staff and service. Professional but yet very friendly and helpful. I highly recommend…read morethis company and plan on referring family and friends. Great folks and owner. Thank you Went to the Kennesaw location. WOW, what a great staff. They were so nice and professional. Great team work in getting my hearing issues resolved. I highly recommend this company and will send family and friends to them. They are a 5 star company. Thanks Nic and Destiny!

Start to finish this is the place to come for your hearing needs! Extremely caring and perfectly…read moreprofessional, they make you feel like you're a very important part of their 'family'! In this day and age when so much is automated and cold this group, everyone one of them, makes one feel cherished and cared about! This is what health care should look and feel like!! Can't say enough wonderful things about this office!

I worked with Dr.Alex. The service was SO quick that I checked in and had ear wax removal in less…read morethan a half hour. Administrative staff and the doc were pleasant and friendly. I was a little embarrassed about the wax build up, but she never made me feel ashamed or anything. I would highly recommend!

Omg, I am so impressed with the staff and honesty because in the end I did not need help yet but…read moredid discover in the future that I probably will. I'll be back in a year to see how things are going.

Last week I met Peter Cruse and Jennifer Hallmark at this Miracle Ear location. I currently wear…read morehearing aids (not Miracle Ear) and responded to this office in response to a promotional mailer I received. I am super impressed! It is so obvious when you come across someone who is truly passionate about what they do, the experience is completely different. I learned so much from my visit with Mr. Kruse, he is a wealth of information and I appreciated his time and interest in my situation. Jennifer was so very nice and accomodating and she followed up with me after the appointment on my records request. I am not in a current need to change out my hearing aids, but when I do, this will be my first stop, for sure!!! The technology they have is amazing but their service is what will be bring me back.

you will not find a better hearing health provider. Family owned and operated by people who truly…read morecare.

I got my first hearing aids ever here in Dec. 2019. What a life changer! Keith diagnosed my loss…read moreand tailored the devices to my hearing problem. They offer several brands of aids and are on top of the latest technology and research, not being locked in on one particular brand. The staff are very knowledgeable, pleasant and interested on helping. There is never a rushed feeling. Now I don't keep asking people to repeat things, tv is at lower volume and I am better able to follow conversations. I believe that using this professional company has been vital for my successful treatment which is why I keep going back for check ups and "tune ups".

I went to ACA to get ear moulds and customized sleep earplugs because my partner snores...pretty…read morecommon problem, I'd imagine. We saw Dr Lowther and she was friendly and willing to answer all my weird questions about the ear! Very efficient experience, she talked me through everything and what to expect. The exam itself was painless and the earbuds were delivered promptly.

Very professional and genuinely caring staff. They are very responsive to their clients.read more

I got a extensive hearing test and new hearing aids. I was very happy with their customer service…read more The hearing aids were on sale. They were not cheap but the same brand I had only 3 generations from the ones I bought in 2017 from Northside.

When I recently went in the Mansell store because one of my hearing aids stopped working, I was…read moregreeted at the front by an extremely rude lady. I explained to her that I didn't have an appointment, because it just stopped working even with a new battery and wax guard. I said I realize that they had appointments during the day and I was willing to sit and wait for them. She said flatly they will not have time to see me that day and I would have to wait until Monday (3 day wait not hear anything).She insisted I leave or she would call the police and started laughing at me. I will never go there again and if you want the same rude treatment beware. Incidentally , Icalled the Sandy Springs office and they fixed the problem in 5 minutes. I later learned this was a temp lady they have used several times. Maybe they should re evaluate using her again.