My son had an extensive sinus surgery. Called that night for a concern. Doctor on call did not call…read moreback. As of tonight neither doctor who performed his procedures has bothered to follow up on how he is doing. Would not recommend this practice as of today.

Great experience with the staff and Dr Abramson at the office. Would recommend it to anyone. It was…read moremy first time and Dr Abramson took is time for the first consultation. Made me feel at ease.

What a fortunate blessing to have found Dr. Michael Koriwchak! I was experiencing hoarseness for a…read morefew weeks when I finally decided to have it checked out. Dr. K discovered a cancerous tumor on my vocal chord. The news pushed me toward hysterics, but his calm logic & concerned manner soon had me accepting the reality & feeling positive about the prognosis. He immediately scheduled surgery & removed a major portion of the tumor without damaging my vocal chord. He helped me set-up radiation treatments that proved successful. His skill & professionalism is above my best expectations. I can't express my thanks enough!

I was a young girl, directly out of college who relied on her voice as a career. I was having some…read morevocal issues, so I was referred to Dr. Koriwchak's office. He did an exam and determined I had a small cyst on my vocal cord. We scheduled the surgery and when he was in there it revealed two tiny nodules instead of one small cyst. He removed them and I was onto recovery! Fast forward 14 years and I have my first ever bout of laryngitis. I went to an otolaryngologist in San Francisco for a vocal check since I was not recovering as fast as I hoped. The doctor said she never would have known I had surgery on my vocal cords. There was no scar tissue and no sign of a scar at all! She was very impressed. I owe my career and my sanity to Dr. Koriwchak. My life would have taken a completely different path if it were not for him. I am forever grateful.

I was referred to one of the physicians in this practice by my Internal Medicine physician who…read morethinks I need surgery. I called on a Monday morning to make an appointment. I got the voicemail for the appointment desk. I left a detailed message (as requested). I heeded their voicemail about not leaving a second message, believing the other part of their message that they would return my call. I called on Tuesday, got the same VM but didn't leave a message. Repeated on Wednesday, still... straight to voicemail. On Thursday, I did get a live person. I requested the appointment, gave answers to the medical reason I needed one, and was told the first available is 6 weeks. Okay, fine. I gave her all of the information she requested, but since I was driving at the time, I told her I would have to give her my insurance ID number later -- because I was driving. She snippily said "well, I cannot confirm the appointment until you get that to me. I need to verify you have the insurance and network before I can make the appointment." I replied that I had already confirmed that before calling, gave her the Carrier and plan, and that I am in the Northside system, where she can pull me up. She then got snippier. I replied, you know what, since making this appointment has cost me quite a bit of time and been a complete hassle, forget it, I will go to another ENT practice in town. I have never had to have this information on had to make an appointment. If a practice is accepting new patience (read: CUSTOMERS), they need to make the process easier. They are in fact a business with the goal of making money, yet physician's and their practice managers often forget that customer service is important. How many times to do we all have to wait 15m 30 or 45 minutes plus for our appointments, even when we arrive early as requested to fill out paperwork every time?! I am sick of it.

Mu Roommate drove me to the EMT Doctor and we got half way up on Dunwoody Drive and the tire on her…read morecar went out. I called the office and told them and they told me I still had 15 minutes. I started walking to Saint Joseph and I called back again and she said they would cancel it. I info the CSR Representative that I was in the car with my roommate and her tire was flat and proceeded to walk to get there. They informed mei was still classified as a no show and I called twice. I am upset rhat It was not my fault but no matter what your situation and you are not in time and you called twice you are still considered a no show and will be charged a fee of $25. This is not good. I will find another ENT Docto.

The best ENT doctor! I had a clogged ear on July 4 and went to Piedmont Urgent Care. A doctor there…read moretold me I have a severe ear infection. I thought it was ear wax, but she told me differently. She prescribed Amoxicillin and Neomycin and the 7 days I took it I felt so ill. My body wasn't taking the antibiotics well. Fast forward to this week, I wanted a professional evaluation and went to go see Dr.Kim. The office staff were very welcoming and kind. Dr.Kim and the other nurses listened to my words. When Dr.Kim looked into my ear she said there was fluid and wax in there. She suctioned my ear up and a few minutes later I am HEARING AGAIN out of my left ear!!!! I was so happy with joy I thought I was going to cry. Almost. Dr.Kim is awesome and so very kind. I am so happy right now that she fixed my problem. As for the pills, I was taking them for no reason thanks to the other doctor at Piedmont Urgent Care. I am happy right now so I don't even care about it anymore. I am well again thanks to Dr.Kim and the staff at ENT of Georgia. Thank you so very much!

I have seen Dr. Jenny Kim twice and find her to be an excellent and knowledgable Otolaryngologist…read more I was able to book an appointment to see her the next day after calling her office the previous day. She is absolutely kind, knowledgable, caring, helpful, and does a very excellent job of treating all of her patients. I came to her with severe nasal congestion and nasal drainage. She examined the inside of my nose on my very visitation with her as well as ask me if I had any sinus pressure, ear pain, or headaches. I told her that I did not, and she explained to me that I did have a sinus infection on my first visit. So, she prescribed me a strong antibiotic and a nasal spray. I have taken all of the antibiotic that she has prescribed me as well as used the nasal spray and it helped a whole lot. I started to have relief just after two days. When I went back to her for a follow up visit, she inserted her nasal light up inside of my nose and then irrigated (suctioned) each one of my own sinus cavities. She also sprayed the inside of my nose and then to a sample culture for testing. She called me back Friday afternoon with the results and told me exactly what kind of bacterial sinus infection that I had and to inform me to take the remaining antibiotics. I have done just that. When she suctioned and irrigated both of my nasal cavities, I had a lot more immediate relief. I have also continued to take nasal spray afterwards as she advised and recommended. It has been close to a whole week and today I am 100% better and free from my own sinus infection and it is all because of Dr. Jenny Kim. She has sped up and shortened the duration my suffering. Dr. Kim has never rushed through any of my own appointments and visits with her at all. She has always taken plenty of time with treating and not rushing at all. Dr. Kim truly is an excellent, knowledgable, and wonderful Otolaryngologist with a true passion and a true love for the kind of medicine that she practices. She also treats all of her patients extremely well and with lots of care. I absolutely do highly recommend her. She is simply the best!

Love Dr Goldie. Went here twice to him. He is very knowledgeable and takes his time with you. I…read morecould not as for a better experience. He does not push you to buy your hearing aids from him if you have purchased elsewhere. He is treating me for middle ear fluid currently. I would recommend.

I was referred to AENT and Dr Mickelson for Sleep Apnea. And I can say after this visit, I will not…read morebe returning to AENT. When I first made my appt, it was for 4pm. I get a call the next day and tell me the Dr doesn't take appointments that late. Not a big deal, but moved it to 3pm. On the day of my visit, I arrive 15 min early and check in with no problem. As with all Dr office these days, you had to wear a mask. I waited to be taken back until almost 3:40. Again, Dr office, so not a big thing. I get into the waiting room and the nurse takes info. After she leaves, waiting for the Dr. I notice a sign about Masks, saying "if you remove the mask, you will be asked to leave. Leave it on even if alone in the room. If you remove your mask, you will expose yourself and others to Covid & airborne viruses". This really struck me as overly paranoid and ridiculous. How are you supposed to examine someone's Nose & Mouth with the mask on? In comes Dr Mickelson. As he starts to review my history, he asks me if I took the Covid vaccine. I said no, I declined. He asked me why which I provided my reasons. Dr Mickelson then proceeded to go into a 5 minute diatribe/commercial about why I should get it while telling me with my issues, if I get Covid I would Die. I told him that I had already had Covid 6 months earlier, and i'm fine. He said doesn't mean you can't again, and if you do, you will die. What the Hell? As the exam continued, he said remove my mask to be examined, but said "If you are going to speak put the mask back on". Really? I'm literally breathing in your face during the exam, but if I speak is an issue? I asked about oral appliances and he said "Though I do them, they only have a 30% success rate". He showed me an appliance that locked in front. When I asked about that, he said that the appliance had to be locked closed and keep mouth closed during the night. I have a friend who uses an oral appliance and his is 2 pieces and do not lock, and asked why there might e a difference. Without knowing the person, his analysis, or what he uses, Dr Mickelson said his appliance wont work and would fail. While examining my mouth, Dr Mickelson commented on my oral care. I have a tooth that I am waiting to get extracted, but he commented that my care was terrible, and had plaque and stuff build up everywhere. He said "I have no idea when you last had your teeth cleaned". I said 3 weeks ago, so you are full of it. The whole point of this visit was to find an alternative for a CPAP machine which I was not able to tolerate. But left the office being told the CPAP/AutoPAP was the only option, and if I did not treat this, I'd be dead in Seven year. Whether right or wrong in his info, Dr Mickelson's attitude is one of arrogance, Close minded, and only person who can be right, despite being told facts of my own observations. I will not be returning to this center.

After several recurrent ear infections, my little one's pediatrician referred him to PENTA. I…read morewasn't quite sure what to expect and tried to do my best to read reviews and looked over their website to get a good idea of others experience here and what I could expect. I was able to make an appointment with no issue and was luckily able to get him in just a few days after my initial call to the office. The young lady on the phone was very monotoned but provided me with the information about what I would need to do prior to the visit (i.e. completing the forms in the patient portal) and I received an email after scheduling the visit with login info for the portal as well as details about the upcoming appointment. I made sure to complete all the forms and even received another email the day before the appointment letting me know that I could e-checkin to save time. FYI - there are a good bit of locations so just let them know that office you want to visit when you call. My little one was seen at the Meridian Mark location which is essentially across from the CHOA emergency room exit so it was pretty easy to locate. You will have to pay to park in the parking deck but it was maybe $1 per hour so it wasn't very expensive. After we parked, we were able to take the elevator (lots of goooood directional signage throughout the deck and elevator) and made our way to the building. As soon as we entered, we were asked several COVID screening questions by a sweet nurse and she also asked to take our temperature before providing us with a little sticker to let others know we were screened. You do need a mask to enter the building and I was also sure that my little one had his on as well. If you do not have one, they will provide you with one. Once we made it through the screening process, I was happy to see that the office was listed on the signage as being on the first floor and I was able to quickly locate it (past the elevators, take a left, and walk to the very end of the hall). When we walked in, I was amazed at all the hustle and bustle of the office. I guess with the pandemic, I haven't been out tooooo much so to see a good bit of folks in the waiting room took me by surprise (I mean it is a doctor's office so totally understand). I made my way to the check-in and the young lady was friendly but I could also tell she was very much likeeee hey, sign here, do this, do that...guess I was looking for more of a personalized touch. Anywho, after getting checked in, she asked for the insurance card and I was kind of frazzled wrangling a 2 year old and let her know that I scanned the cards when I completed the e-checkin, I was asked to email it. Why do the e-checkin and provide the insurance info if I am going to be asked again? I guess I just thought that was the whole reason for e-checkin....to save time and to save parents who might just be kind of overwhelmed with being in a new office with a tiny dinosaur who won't stay still. I know....neither here nor there but yeah, e-checkin should be just that. They called us back maybe within 4 minutes of being there (yay) and we were whisked away to the back by a really sweet nurse who explained what was about take place. I also noticed that the back of the office is like 285...just people moving along at high rates of speeds just zooming from one place to the next and I was again amazed by alllll the activity happening. I mean there were clinical staff everywhere, patients going in and out, it was a lot to take it. She took his vitals, did a quick medial history overview, and then took us to meet with the audiologist for a hearing screening. Quick note - they did not have bathrooms in the office, so I had to take the little one to the potty but that was alllll the way out the office and down the hall so it would be nice if patients had access to a restroom in the office. Dr. Cabibi (one of the audiologists) came out to greet us and took us back to her office where she explained all that she would be doing and did a wonderful job of helping me understand the hearing screening and keeping my little one entertained. Afterwards, we were taken back to an exam room where Dr. Thomsen (one of the ENTs) came in and took over. He was just the kindest and I loved all the little nicknames he had and the compassion he showed. He allowed me to ask questions and made me, and my little guy, feel super comfortable throughout our time with him. He has such a kind spirit and he just put me at ease. He was extermely knowledgeable and did a really great job of explaining what was happening with my child and what the next steps would be which just really helped me a ton. The clinical team were amazing and I am happy to have them as part of my child's care team. Looking forward to continuing to work with them!

I sat 45 minutes past my appointment time (50 minutes after arrival), despite completing paperwork…read moreearly and confirming normal wait times. I scheduled my day around this, took off work, paid a $75 copay and $60 in travel costs, as I do not drive. They asked me to reschedule. NO--I can't afford to. This office is minuets away. An hr into waiting after speaking with the front desk and nurse, supervisor came in for 3 minutes and repeated the same excuses. I said coldly, "I just want to be seen and leave. I've already been here over an hour." She walked out while I was speaking, returned, and cancelled my child's appointment after I'd waited 1 hr 10 min. Stating it was due to my "demeanor"--not because of anything I said or did, but simply because she didn't like how I presented myself. As a parent, my frustration was warranted given the lack of professionalism and hour-long delay. My child was ultimately not seen because of her personal dislike of my demeanor after I waited over an hour. I should've read previous reviews. Could've saved myself $60 and made my other appts on time. This place is awful. I see the surgeon had poor reviews also. ‍ Someone form that office had the audacity to contact and request i stop "spamming reviews". I cursed and told her to never call my phone again. Those ppl are insane.

Excellent ENT, I highly recommend. Love the 2 locations that I have visited in the past. Great…read morestaff as well .

I have been a patient of Dr. Downie for more than a decade. He is very thorough and looks outside…read morethe box for answers. He is always accessible and had provided exceptional care. I would highly recommend him!

Dr Hewitt is a compassionate wonderful person who is very in tune to her patients and does her very…read morebest to take the best possible care of them. I have been visiting her for a long time now and have never had such a positive experience from an extremely competent doctor who really listens to her patients

My child just went in for a "minor" procedure (minor - unless you're the parent!). Phenomenal…read moreexperience with caring and supportive staff that went out of their way to see to the comfort of the family as well as the child. We arrived early to allow for parking difficulties and we were still greeted and processed immediately. Careful explanations were given my multiple personnel and questions were answered thouroghly. We were able to be with our child at all times except during the actual surgery. I will always choose CHOA for any non-routine pediatric service.