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    Auntie Anne's

    1.2 (6 reviews)

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    Gordon Biersch - Shrimp tacos

    Gordon Biersch

    3.0(500 reviews)
    14.9 mi
    $$

    What an interesting experience we had at GB in the Hartsfield-Jackson Airport in Atlanta. A rough…read morestart ended with remarkable service from the friendliest kindest and most thoughtful bartender that I have ever encountered anywhere during my extensive travel experience, coupled with a follow up by the General Manager. We arrived for a late dinner having cleared Customs expeditiously (thank goodness for Global Entry), with an hour or so before our connecting flight to O'Hare was to begin boarding. Up the escalator we went to a vibrant restaurant/bar that seemed a perfect place to grab dinner. The problem was no hostess to greet and seat us. After watching a dozen or so people come up the escalator, line up behind us and then leave back the down escalator we decided to go somewhere else. At that moment a young lady got off the escalator and seamed stunned that no one was at the stand to greet us. She apologized and took us to a table. Five minutes later--and very disappointed--I decided to go to the bar to order drinks for our table. Here is where a heretofore awful experience turned remarkably into a tremendously positive experience. The vivacious, friendly and exceptionally courteous bartender LORI took my drink order promptly and offered to bring them to my table. I sad that wasn't necessary took two drinks to the table and returned to the bar to pay the tab and retrieve the other two drinks. She looked mortified and asked had we been waited on. When I said no she came from behind her fully occupied bar and came to our table and immediately took our order. That was not her responsibility but was incredibly thoughtful as I'd mentioned we had a tight connecting flight. The food and drinks were delicious! The fish & chips reminded me of an Irish pub--authentic, fresh and perfectly fried. The chicken breast, burger and BLTA (BLT plus avocado) were, according to my family members similarly delicious. Before we paid the tab the GM Mark Timis came over to apologize about our experienced delay and to see if he could make it right. I did not and would never ask for anything for free--but his approach was much appreciated by all of us. I explained that LORI had provided OUTSTANDING service and was an enthusiastic excellent customer service driven employee deserving of recognition and advised that I'd be writing a review saying so. This was a wonderful dining experience--THANK YOU LORI!!!!!

    I gave this restaurant a second chance because I truly hoped my first experience was just an…read moreunfortunate fluke. Sadly, my second visit confirmed that it was not. During my first visit, I was immediately met with discomfort and unprofessional behavior when I arrived with my trained medical service dog. At the host stand, staff members visibly reacted negatively, making comments about needing to "put her somewhere away from everyone," which is both inappropriate and not consistent with service animal access laws. I was seated and then moved multiple times because some servers were uncomfortable walking past a dog, which created an embarrassing and stressful dining experience. Hoping things would be different, I returned -- but the same treatment happened again. Upon arrival, I overheard negative comments being made about my service dog. I was intentionally seated in an isolated and undesirable location seemingly to keep me "out of the way," and was again moved during my visit. A trained service dog is medical equipment -- not a nuisance or a choice -- and being treated this way is both disappointing and unacceptable. No guest should feel singled out, inconvenienced, or made to feel unwelcome because of a disability accommodation. I wanted to support this business and truly gave it another chance, but unfortunately the repeated lack of professionalism, awareness, and basic courtesy has made it clear I will not be returning.

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    Auntie Anne's - pretzels - Updated May 2026

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