One of the worst experiences I have ever experienced at a business. I am a Metro by T-Mobile customer and on 5/20/25 for their Tuesday special, they had where you could get a free original pretzel. After work, I decided to go to my train station where there is an Auntie Anne's to get the free promo. The manager, whose name is Tasha took my order. I told her I came to redeem for my free original pretzel. She nastily told me that I must download the Auntie Ann app first to get it. Now, I had about 5 minutes until my train to go home was about to leave. I downloaded the app and signed up using Facebook. It still wouldn't work. I asked one of the other workers to help me because each time I would try to talk to Tasha about the issue, she acted like she didn't hear me or would talk to another employee and I would be ignored. He did try to help me but still nothing. I tried everything - I got a message saying that the code has already been used which was incorrect. It was very frustrating and I had no help. About 20 customers went through the line while I'm still there trying to get the app to work. It smelled good in there, I saw though the clear glass the pretzel offerings and really wanted one. I had been there about 10 minutes and ultimately missed my train as a result but I figured it would soon work out. Finally after trying a myriad of times, I told the manager "Can't you just give me the pretzel for the inconvenience?" And she told me "No, I need a barcode". So, no free pretzel, I missed my train trying to get this to work, my next train wasn't until in 20 minutes and nasty customer service from a manager at that. She definitely wanted to let me know that she knows what she's doing having have worked there for 7 years but clearly she doesn't know how to give good customer service.
I later found out that many Metro customers were having the same issues as me. I'm pretty tech savvy so I knew the issue wasn't on my end but the manager wasn't trying to be understanding in the least.
I will never return here. I don't care how good the food is, if you treat me bad, my money doesn't deserve to be here. read more