Great customer service & our pretzels were fresh! Highly recommend the Blue Raspberry lemonade. It is a small location so be prepared to be squished while waiting in line. We ordered a Regular size pepperoni nuggets ($9.99), marinara dip ($1.99), and a small blue raspberry lemonade ($5.99.) Prices are definitely high so this was a treat for us! read more

The food is decent and it is popular. The place where you get your food is tiny. We tried to order mango acai but they didn't have that. We got a pretzel which was amazing and the mango colada acai was delicious. read more

Auntie Anne's - Entrance - Pretzels Near Me - Arvin, California

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Pepperoni nuggets and pretzel dogs are the best for savory snacks. They were out of both when we came by, but understandable as they were about to close. Auntie Anne's is pretty much the only quick late night counter for food in the outlet mall, so this location is relatively busy. Tejon Outlets had plenty of charging stations before climbing the Grapevine into Los Angeles. The basic pretzel is a little too sweet for my taste, but we had to go with it given the choices and got the cheese sauce which was ok. read more

Totally agree with the 1 star review on here. This location needs to retrain or get rid of all what seemed to look like a bunch of high schoolers working here. They were extremely rude, lazy, unprofessional & racist if you are minorities. In the middle of the day we were told they would not be making anymore certain products only to find out that was a lie because we went back 20 minutes later a new batch of those same products were brought out. The store looked unkept with things everywhere within the waiting area. First time & last time to this location. Hope the franchise owner read this review because this kind of experience does not represent our usual wonderful experiences with this chain of which we've been patrons of for many decades. We were so impressed that we actually looked into possibly becoming a franchisee. read more

When did pretzels start costing so much?! Granted, I did end up getting a combo deal where I got a pretzel for free, which made me feel a little better. The staff here were friendly and accommodating. My husband set our drink down trying to help our toddler, but the drink ended up tipping over and spilling, so they refilled it for us. Wonderful customer service! Pizza bites with marinara sauce and Almond pretzel: The pretzels taste fresh, warm and soft just how I like them. Loved how each pizza bite had a pepperoni on it and decent portion. Could not go wrong with the almond pretzel, perfectly sweet and crunchy. read more

At what time do the people stop getting ripped off? $4.89 for 12 ounces of strawberry lemonade. This wasn't anything special, just the fountain lemonade! The people need to stop giving these big companies money without thinking! The big companies are going to continue to rip us off as long as they can until we hit them where it hurts, their pocket books by taking business away from them! This is unacceptable due to the people allowing it and paying their prices! This is $0.40 an ounce of lemonade, if you don't think that's stupid, I don't know what will! read more

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The gentleman working the counter was rude. Walked out without ordering anything. He needs to have a better attitude especially working where he's working. read more

Auntie Anne's - the front of the store - Pretzels Near Me - Arvin, California

Jesus at the valley plaza mall helped us and gave us good service. Fast friendly service with great quality pretzels.

Good and fresh. Friendly service. We had to wait about 3 minutes for our pepperoni bites. They were fresh out of baking Drinks were refreshing. Fast and friendly employees. read more

If I can give zero star I will. Cashier and all the employees very rude. My son wanted to buy a bucket. They could have said they ran out of bucket. When we picked up the food it was given in 5 cups. When I asked the lady instead of apologizing the lady said, the bucket is equal to 5 cups here you go and turned away. They need more customer service training. read more

This is for the team working register on 4/15/23 around 6:30 pm, work on your dang customer service skills! Everyone's just an asshole and ready to get off. I understand wanting to be off but you have customers in the store and don't need to be a dick! Finish the customer at the register and give them your attention before trying to service another and also bicker back at forth at the other customer asking a question. Also no need with the snarky comment to the customer saying "I said that 10 minutes ago." Sheeesh. read more

Work on your customer service and hospitality. Ordered a plain pretzel and was told it's coming out. 20 mins past by as I see new customers coming in and leaving with pretzels coated with cinnamon. I asked the nice lady by the drinks and she asked the lady in back. The lady replied, Order not ready in a really rude tone. Wtf read more

We did a quick stop and enjoyed our time. Jesus, Diego and team was awesome! They definitely knew how to crack us up! So funny!!! They knew how to accommodate to our needs. Literally dropped my food outside and they gladly made me a new one. Thanks for the experience. read more

This is one of those instances where if I could give half a star I would. Horribly RUDE service, preztle was hard, cold, and tasted like it had been sitting out for hours. Ended up throwing it away. When I had originally ordered I was told "NO. We only have two options so which one". Grabbed a lemonade that was decent but I really can't stress enough how this assures me to always pick Wetzel Pretzel over trashy Annie's. Their food is as bad as their service. read more

Auntie Anne's - Pretzels Near Me - Arvin, California

This Auntie Anne's is at the Tejon Outlets. I stopped here for a snack while driving through the grapevine and got a cup of their original pretzel bites as well as their cinnamon sugar pretzel bites ($11.49). While I was trying on some shoes at the outlet, my boyfriend was happily munching away at these pretzel bites while walking two dogs. All of a sudden he tripped a leash, and our bag of pretzel flies into the air, and all the pretzel bites are on the ground. We're super bummed as we only ate a couple before this incident happened, and we thought it wouldn't hurt to go back to see if they could give us another batch. The cashier happily took back our pretzels and gave us two new cups and refused to accept any money for them. Awesome service. Great pretzels. read more

Great treats, worst staff ever! A young girl with pig tails decided to not speak to me while i was making my payment and receiving my food. Didn't even say here it is, or here you go. Super rude. If you don't like your job, find one that doesn't involve customer service! read more

People who work here are friendly. I had to toss my pretzel because on the 3rd bite I tasted a strong chemical taste. Thinking somehow my food was contaminated with some cleaning chemicals. Do not recommend. read more

I came & ordered mini pretzels in almond sugar flavor & the staff made a commitment of 6 minutes. I waited more than that yet they failed to deliver for they overbaked it. To make up the staff made an apology & offered free item. read more

Auntie Anne's - Waiting for my sweet almond pretzels..... - Pretzels Near Me - Arvin, California

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Waited for almost half an hour with a burned mini hotdog pretzel. But gotta go we don't wanna wait for another 20 or so minutes for new ones my kids are cranky as it is. read more

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Although limited to what was in the warmer... They did have what we wanted. The perfect salted pretzel bites with Cheeeeeseee. The young man working was very friendly and even told us about the Cinnibon around the corner for our coffee fix! read more

Mmmmm! Food smelled and was very delicious!! I came in and out very quick! Hot dog was delicious! Lady was very nice. I've always been blessed to be around Aunt Anne's! read more

Megan P was the order taker / cashier that took my order at 4:55 pm. I politely asked for an order of the mini pretzel dogs. With a rude attitude I was informed by Megan P that it would be a 15 to 20 minute wait for them. I said okay and also I pointed to the sign with the fruit breeze but before I could say what I wanted Megan sharply informed me that there was no dragon fruit. I informed Megan P that I wanted the Berry Dragon Fruit Breeze. She said nothing and gave me the total for the fruit breeze smoothie only. I asked her did she add the pretzel dogs and she looked at me, canceled the order, added the pretzel dogs. I never told Megan P never mind or no thank you when she informed me of the wait time for the pretzel dogs. But being that she was intentionally being rude with an attitude she decided for me that I wasn't ordering the pretzel dogs and didn't bother to ask if I still wanted them because of the wait. Even though I was ready to cancel the entire order because I felt mistreated and unwelcome I added a lemonade which she was additionally upset about because she was going extra fast to complete my order and didn't bother to ask me if I wanted anything else after adding the mini pretzel dogs. I would hate to assume this uncourteous and rude treatment was due to my skin tone but my daughter had the same experience with her when we were here a few weeks ago! I have been in the food service industry for years; I own my own treat shop and in the aviation industry for years and this is very unprofessional, rude and terrible customer service treatment for any customer of any color and a very bad look for Auntie Anne's in the outlet mall. I'm sure I'm not the 1st Megan P has dished this treatment to and It won't be the last. I will be sure to share my experience and my daughter's experience. And the mini pretzel dogs took 9 minutes... read more

Auntie Anne's - Pretzels Near Me - Arvin, California

Went to this location yesterday and I have to say I had a pretty good experience, besides the hot sun. Be prepared to wait in line outside, it's very hot but the lemonade helped once inside. For it being on a weekend and busy they had a lot to choose from. It was 3:46 when I left and my Pretzels where amazing. Ashley was our cashier and she was very friendly. I will definitely tell all my friends and family to come here when shopping at the outlets. read more

Auntie Anne's - a display of food items - Pretzels Near Me - Arvin, California

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I and my son like cinnamon sugar bites also we like Lemonade ,staff are friendly .next time we wil try some salty read more

Auntie Anne's - Pretzels Near Me - Arvin, California

Stopped here to get a smoothie whole shopping. After taking out order (almost $12 for 2 mediums) they waiting a few minutes to come tell us they were out of bananas and they could substitute something. Almost every single smoothie has banana in it so this is something they should have been aware of. Continuing on they are reading the menu to figure out what goes in each smoothie. It took 2 people make our smoothies... meanwhile the line started to back up. Finally our drink were done but wait there's more. One girl rushed them up as fast as she could then rushed away just as fast. Turns out they were out of straws as well. Normally I'm a go with the flow type of person but all of this should have been made known while I was ordering. Horrible staff (except one girl who was working her butt off in the back making pretzles has visible tattoos), horrible supplies, and very hot inside while waiting for drinks. You are way better off getting a drink somewhere else. read more

I came here yesterday (passing through the area) and was able to redeem a FREE pretzel because it was National Pretzel Day yesterday on 4/26/2015. Hooray! read more

This place never has anything ready. They are always too busy talking among them selves nothing is ever prepared when coming here I know since I work at the outlets read more

Came in to give this place a second chance. I walked in and right back out again. One word: D I S G U S T I N G. There were flies absolutely EVERYWHERE. Customers and employees alike were swatting away the darn things. If you look at the windows, walls, and menu screens you see them crawling around everywhere and everything. I doubt that any of the food was safe from the little critters. As a food establishment this totally cannot be sanitary. read more

This is by far the worst "fast food" chain I've ever been to. On an extremely hot Friday afternoon, they had 4 employees working the front and only one of them seemed to know how to do anything. The cashier, Marco, had to ask another person to help him complete every transaction, another employee, Ashley was literally walking back and forth between the front and the back for 10 minutes before all the other staff had to tell her to do something productive. It took then nearly 15 minutes to even start on making our smoothies. Mind you, there were no orders in front of us. Another employee was literally on her phone in the back and was visible from the front for 5 minutes. It took them 25 minutes to complete our order. It was two smoothies and two pretzels. If this place ever got evaluated for efficiency, they would score a 0 across the board. read more

DO NOT GO HERE!!! The customer service is absolutely REPULSIVE. The workers are rude and inefficient. Completely unacceptable. Their lack of morality during these hard times has not gone unnoticed. I will not be returning here any time soon nor do I think you should. read more

I feel that I was discriminated here at Auntie Anne's. I ordered an original pretzel and the total came out to be $4.19. I paid with a five-dollar bill and the cashier looked at it like it was fake granted that they entitled to do so but then she asked another worker to check if it was real and proceeded to use a UV light. In conclusion, the five-dollar bill was real and I did not receive an apology. As for the pretzel, it was delicious. read more

Cashier had great customer service. Only fact was that she was greeting people and trying to keep her composer while taking orders and completing them all by herself. All while two girls in the back are talking and slacking off. The line out the door is ridiculous. The girl cashier was doing her best. Our order came 25 minutes later, because she was doing everything. Poor woman. Those other girls should've been helping her, instead of nonchalantly making pretzels. If you ask me, it should only take one person to make pretzels. read more

All they had was one old pretzel that was plain. So I took it. I returned it because it was just as hard as I thought it was going to be. But I had to literally wait 20 minutes to get a fresh one because only one person out of the 3 there that I saw knew how to roll pretzels (lol ok)... but that one person was the cashier so I had to wait for a while before she even made a new one. Ridiculous. Place isn't that clean either since I'm standing here observing for so long. (I upped my stars to 3 stars because she gave me 2 pretzels for waiting so long.) read more

Ordered mini hotdogs pretzels and I was told that it would be 8-10 min. I agreed to wait. I was thinking they were at least in the oven. Boy was I wrong! The worker that was supposed to be making the pretzels was on her phone. Finally the cashier let her know there was an order for mini hotdog pretzels. So it's been about 6 or 7 min and now I have to wait another 8-10. Not a happy customer. read more

Passing thru for a snack. Ordered pretzel nuggets with sour cream powder and nacho cheese. Come to find out, after placing my order, was told that there is 'no more sour cream powder'. THAT IS A FREAKIN' LIE!!! There was 2 full bottles of sour cream powder on the counter. The guy that was assisting started to PANIC coz the line was getting too long. I don't think this guy should be lying to customers and can't handle being 'under pressure'. I think the owner should know about this!! And to add, it was DISGUSTING to see flies in the store where food is sold!!! read more

The cashier who helped us had an attitude & was really rude . It was hot in there and they had so many flies which made us just cancel our order and leave . read more

Great service I was helped by a woman named Jacqueline, absolutely a good place and friendly workers. Jacqueline was so respectful with a helping smile. read more

Do you mind waiting 5-6 minutes for the cinnamon to be made? Sure. 15 minutes later to get a pretzel and it wasn't even cooked all the way. read more

If you enjoy cockroaches with your pretzels and lemonade, then this is the place for you. I have been meaning to put this review up for about 4 months and have not had the opportunity! A cockroach crawled on the counter in the broad daylight! So nasty! The staff is always unpleasant and u have to wait 20-30 min for a pretzel!? Like seriously it's what they are known for and sell and they never have any pretzels ready! This place is seriously not that busy throughout the weekdays to warrant them never having any pretzels ready...I would never go back there simply due to the cockroach incident as well as the terrible service! A smile goes a long way.....just saying! read more

Every time I come here Alicia (supposedly the manager) has attended me. Each time she has had negative attitude and she tells me it would take 25 minutes for the pretzels. This place is known for pretzels but they never have pretzels. It's so stupid. I always have to result to getting a cold drink. read more