Amazing place to enjoy a drink, make friends, and see the beautiful downtown Hays. Come join!read more

This place is truly a hidden gem! Russell is a great stopping point when driving across the…read moremidwest, and the Lodge is clean, hospitable, and welcoming. We were warmly greeted at the front desk and were surprised to learn they offer a complimentary breakfast--and it starts at 5:30 am to accommodate the folks heading out to fish in the morning! Our room was along the back of a long building, with plenty of parking at either end. In the yard behind the building is a bit of outdoor furniture and playground equipment. Our room had a nice-sized refrigerator, plenty of counter space, and a good shower. Everything was fresh and comfortable. Breakfast had plenty of hot and cold options and ample seating. There's also a game room in the main hall, which we didn't have time to check out. The Lodge was a great bargain and pleasant experience; I'm so glad we found it!

The place is cute and comfortable. Breakfast is really good. The staff went above and beyond for my…read moremom and I. We had an issue at breakfast w a woman who would not keep her dog on a leash. My mom asked and she told my mom it would be ok. The dog was behaved but once they sat down the dog tried to eat off her plate. If you have a service dog it should not be doing that. The dog wasn't not tethered to the owners. When the owner saw my mom's distress about the dog, he asked the owner if they could move to a different area to eat. The woman refused saying the ADA allows her to stay w her dog. We were able to leave without incident but my mom was restricted on her movements because the dog was near the coffee area and door. We witnessed the dog smelling the cabinets and fridge which just isn't sanitary. We appreciated that they were making sure my mom was ok.

This is the best hotel to stay at in Hays, Kansas. We were so surprised that such a small town of…read moreabout 21k people had such a wonderful Hilton Hotel in the city. This place is better than many Hilton Branded Hotels in my own town, San Diego, CA and even LA. The decor is very pretty and well appointed and designed. The place is very well maintained. The restaurant makes a very good steak dinner. The personal pepperoni pizza was not good, and the side salad was not good. The Old Fashioned cocktail here made by Vanessa is DELICIOUS and made right! The rooms were very clean. We did find a bed bug in the bathroom the morning after our arrival, it was alive and we put it in a ziplock bag. I figured that after we searched the room for an hour for any more of them, that this one maybe came in from a crack in the bathroom wall. We let the front desk know. We had no bedbug bites, not many itchy moments, and did not see any others after the one was found. The bedding was clean, the duvet was switched out with a clean one, and the bed was comfortable. After a trip to Walmart next door, we sprayed our room and rental car down with Zevo, a natural insect/bug repellant. This seemed to work well. We also sprayed disinfectant all over the room to reinforce. Overall, the gym, laundry facilities, room, bathroom, restaurant, and conference spaces were top notch. The staff was friendly after the first couple of says seeing us as guests. I do recommend staying here if you are staying in Hay, KS. Took a star off for finding the bed bug. I posted a photo and video of it moving.

Great new property with spacious rooms and nice amenities, service was on point and they had great…read morebreakfast For a new property it is disappointing that they still have you stand in a bathtub like a toddler for a shower, but with the beds being very comfortable it made up.

Can't recommend. Especially not good for late night travelers. Not cozy beds . Not very clean. Very…read moreloud. Slow check in. Some bad guest policies. Not economical for what you get: Super 8 type motel offerings at twice the price with more modern styles furnishings. What am I looking for in a hotel? 1.) comfortable 2.) clean 3.) quiet for rest 4.) great customer service 5.) ease of check in and out. 6.) nice or convenient location. After visiting... This hotel only had location going for it, and on some level the location wasn't ideal as the windows and walls were so cheaply and thinly built that it sounded almost like I was sleeping on an airport tarmac. Between the I-70 traffic and howling raging wind, and hotel cooling system it was a very loud night. I would not ever stay here again. Room was not wonderfully clean or comfortable. The bed made my hip hurt and I had to shift to get comfortable, which is not a usual hotel bed experience for me. A bath towel had some odd spot on it. A long hair in the shower. Lots of stains and poorly kept areas in the room. The staff were pleasant but management and their policies are just miserly. This hotel is Not good for a late night visit because they don't really have a late checkout. Although he was polite the night attendant/front desk person didn't disclose they don't do actual late checkouts and honor IHGs standards of late check outs. They require you to wake up at 8+am and request it with the manager. (And then came to knock really loudly at the check out time as though that request approval didn't occur. And they knocked 2 hours before and opened the door both times, which I did not appreciate.) Normal hotels just approve it upon check in and IHG members are allowed to check out as late as 2pm, upon availability, but at normal hotels it's always available til at least 1pm, if you request the night before. (And normal hotels don't usually open the door in the morning while guests are still in the room.) Anyway, we arrived super late at night and called ahead and we would have for sure selected elsewhere if we had known that's how it would be, since we didn't get 8 hrs of sleep when we have to drive on our road trip. There's another IHG hotel in town that always are so helpful and much nicer and we get 4pm check out at Marriot, so it was frustrating that the gentleman at night didn't mention that while we called to ask about the room. The desk clerk in the day time was exceptionally kind and helpful so I added a star for that.

New and clean. The rooms are very small. That's okay since it's just me. Their complimentary…read morebreakfast is dog food. It is not fit for human consumption!

Great selection of products, very friendly team who works there! Always a stop on our way from…read moreColorado to Kansas for stocking stuffers, fun gifts, etc.!

I waited outside the door for a few minutes before they opened at 10. When the door was unlocked,…read moreemployee did not open door, did not say hi, did not welcome me or even say a word to me. VERY rude and unprofessional. I browsed the store and found items I like and took photos so I could search for them online. I refuse to spend money at a store where employees are so rude. What's the point of shopping local?

Wow! Just wow!!! This place was ANAZING!!! We stayed in a little cabin and it was so cute!!! The…read moreinside of the cabin was clean and nicely decorated! There were some friendly bugs inside but that's to be expected! I absolutely adored the place we stayed in along with how they offered so many other things! They had a duck pond, playground, dog park, etc. truly was one of the cutest places I've ever stayed

The park is incredibly clean, lots of amenities, and the staff are all very friendly and helpful.read more

My sister and I are driving from Alabama to the Boise area. Unfortunately she is having health…read moreissues. Considering our age let's just say it has been challenging. We were greeted by a young man 'Devon.' . He is so charming and went out of his way to make us comfortable.. the room so nice as well. The pool perfect. The breakfast amazing. Thank you DEVON Sincerely Darcy Stephenson and Dorri Cary

Our FAVORITE stop with the pup!! We travel between St.Louis…read moreand Colorado ALOT! This place is clean, pet friendly, the walls are thick so you never hear your neighbor and well...the omelets. Let's be real here. All the hotels chains will feed you breakfast full of carbs, cereal, waffles and bread. But Fossil Creek will make you a custom omelet!! (Along with many cereal, biscuits and gravy and waffles options) Seriously? YES!! And they have a nice assortment of good teas besides coffee and juice. The place is simple, clean, right off the interstate and a great pool and hot tub!! Try it!!

Their advertising is false!!! We always stayed here every year for our family reunion. Use to be…read moreclean rooms. Luxury beds. Beautiful pool and Jacuzzi now it's filthy with bugs in the water. Cold jacuzzi. The awesome breakfast is now old breads and nasty scrambled eggs. Everything has changed. The new owners are rude Arab people with nasty behaviors. Rooms are filthy. Demand to see the rooms. Look in the refrigerator. Filthy bathroom and beds are no longer luxury. We ( our out of town family) can no longer stay there. We will probably stay in Hays, Ks. They use to bring out grills and make our eggs and omelettes to order. No more just nasty don't give a crap about the guests. They don't employ American people. Rude. Stay there and you will find out. Days In is just as gross. They are taking advantage of the good people of Russell Kansas.