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    Aug-Grind Appliance Nerd

    5.0 (1 review)
    Open • Open 24 hours

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    4 years ago

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    Steven G.

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    Mr. Appliance of Southlake-Grapevine

    Mr. Appliance of Southlake-Grapevine

    (1 review)

    After more than $1,200, multiple service calls, and multiple replaced parts, Mr. Appliance of…read moreSouthlake-Grapevine has left me with a dryer in worse shape than when I called them. The technician refused to look at my dryer vent before diagnosing the problem. Because of that, every part he installed burned out on its first run. I had to hire a separate company twice, at my own expense, to clean the lines and confirm that was not the issue. Even after the vent was verified clean, the "fixed" dryer failed again and now runs dangerously hot. That is a fire risk, in my home, after they were paid to repair it. Their policy that only the original diagnosing technician can return to your house made everything worse. Appointments were weeks apart, and even on the day of service I could not get an arrival window, so I had no way to plan around it. Not meant for those of us who work in an office full-time. So now I have: over $1,200 spent on parts that failed, two loads of laundry ruined, and a fried dryer I now have to replace. I will not use this company again and I would not recommend them to anyone. I have requested a full refund.

    From the owner: Mr. Appliance provides full-service appliance service for residential and commercial clients. We…read moredeliver superior customer service backed by the Neighborly Done Right Promise™ - if it's not done right, we promise to make it right. By consistently going the extra mile to to protect homes from inconveniences, we earn the trust that communities expect from a locally-owned, home service company.

    Lucid Appliance Repair - Samsung washer leaking

    Lucid Appliance Repair

    (25 reviews)

    North Dallas

    Responsive, personable, and arrived on time. Did a great job and had all parts on hand which made…read moreit a quick repair. Fair price and I will definitely use them again.

    I never thought that appliance repair would be so rewarding. But, with "planned obsolescence"…read moremaking newer appliances fail sooner and sooner throughout time, I wanted to give it a shot. I had TWO appliances go out - a non-smart, "old school", plain jane GE fridge, and a Whirlpool washing machine that we love. The fridge and freezer had suddenly stopped remaining cold enough for safe food storage. Serge had the fridge back up with a new defrost heater element module, and it has been going steady for weeks, now. I suspect we may get another 12 years out of this beast. Remarkably, the ice maker is also working like new, again. I guess when that element is going out, it affects much in the whole unit, with the way they circulate the air in these things. Serge explained this very well to me and I appreciate that transfer of knowledge more than anything else. The washer required a new control board and pump. This is in the garage, and Serge was able to determine that rats may have gotten in at some point, doing their chewing thang, and the wires shorted, blowing the pump, eventually blowing the controller. We have since been fostering some feral cats, and rats have been a rare sight, now. Happy to have it repaired. The entire time, I felt in-the-loop. Everything was explained in perfect detail for my level of understanding. Serge took time to hop on his phone and seek alternatives to offer me choices in paths to take. Honest communication at every step. Poor Vera. No one mentions Vera. VERA ROCKS! She was in a happy mood for every call. She took time to go between Serge and myself, if she was unsure about an answer. She never made anything up when she did not know the answer. I always felt in good hands dealing with Vera. Both of these people are good, honest, hard-working people and I hope you will consider Lucid Appliance Repair the next time you are faced with a failing "loved one", instead of buying deeper into the overly capitalist chain of breaking/buying/breaking/buying. Serge is the appliance doctor (and Vera the nurse) that you need.

    Aug-Grind Appliance Nerd - homeappliancerepair - Updated October 2026

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