this place is amazing! Super friendly staff very knowledgeable. Willing to go that extra mile!…read moreGreat deals, great selection for every budget. Greg and Igor are top notch!

I never really use Yelp but this is a special situation. The tall bald dude (probably Igor) was…read morevery - as the other low rating yelp reviews stated, ARROGANT. Just seems like an unfriendly fella. When leaving the store the first thing that came to mind was arrogant. Reading these other reviews it's seeming like a theme. Did not seem like he wanted me in his store being that I'm younger and don't have as much money to spend as these big ballers. I set up an appointment to demo some equipment the store had and wanted to inquire about some phono preamps without the promise of purchasing but then just felt kind of pressured to because from the vibe of it, seemed like he wouldn't be happy demoing his products without purchasing something (after purchasing, he seemed more open to allowing me to listen to stuff, but was still stand-offish). I love Hi-fi audio and told him I'd for my ears to learn different hi-fi systems as well as looking for stuff to purchase. Walked between different rooms comparing songs and everytime I left a room I just felt uncomfortable in the open areas like I wasn't wanted there, lots of one-worded responses when asking about the different systems, didn't see one smile on any of the employees faces. No thank you's for supporting their businesses or anything. I was listening to a song in the room with the Mcintosh system, he had the volume set to 90 and either the streamer or receivers or whatever set to %50... I had opened the door to check something out and he walked over without saying anything and turned it down to %10 and I said "sorry was that too loud?" and he said "no, %50 was is fine, just can't blast it too loud because these speakers have been sold"... Makes sense yeah, but why turn it down to %10 when that was the volume you had it set at? and why the passive aggressiveness... 1st time I went there a few months ago I didn't have an appointment and couldn't listen to anything which makes sense, mostly dealt with the old man who also didn't seem like he wanted to give me the time of day, second time was the taller dude who was just not pleasant at all. Lastly, the old Asian fella. As I was leaving, he was at the front desk, I was looking at the items a little bit and he must have been trying to make small talk or something but all that came out was "so what did you buy"? told him I got a preamp and he didn't really say anything. That wasn't a big deal but really? Along with your coworkers being douche bags that's it? I also said thanks, didn't get one back or even a "have a nice day" (didn't expect one back) and got out of there with a sour taste in my mouth. I'm already pretty discouraged from going into hi-fi stores being that almost everyone in the business come at you like bad boujie car salesmen. After this experience it's just that much more discouraging. Hi-fi salesman love to judge. You are not pleasant people and it shows. I love Hi-Fi audio and I am in love with a good conversation where I can learn about why someone is so passionate in something I also admire. I love that there are hardware and software that a music and movie experience to something more beautiful than it already is, but the people in it are ugly. Thank you for a terrible experience!

Amazing service and experience. I have other headphones, but HiFi set me up with Audeze headphones…read moreand they are the only ones I use now. Thank you so much!

Tried to purchase a pair of Sony MDR-1aDAC headphones from these people…read more Promptly received a phone call from them requesting a picture of the front and back of my credit card (including the CVV number) as well as a picture of my drivers license. Funny since I was told never to give anyone the cvv number for any reason by my bank unless using an online checkout since its the last line of defence. Basically accused me of trying to commit fraud since I use a vpn. What a joke. I'll spend the extra $50 and buy from a reputable seller such as Bay Bloor Radio or Gentec without having my privacy invaded to such an extent.

Friendly and helpful, this is the only place in greater vancouver where you can try nice headphones…read morebefore you buy them

I checked out this store based on Yelp reviews, and was really happy. The man at the store was…read morereally helpful and answered all of my questions patiently. I bought some wireless headphones and am really happy with my choice. I was able to try a few out and he gave me the pros and cons of each, so I felt like I was able to make an informed decision. Easy free parking on the side streets. Cute and cozy shop.

I was just there and I have never been treated so badly in a store. Every opinion I gave, the guy…read morethere said I was wrong and proceeded correcting me like he was some audiophile snob. Before even doing a demo he mentioned that he normally wouldn't do a demo on first day or maybe it was within first hour. If I said something seemed warm or bright to me he would say I was wrong and go on this long explanation. Or if I said that in general tubes were warm which I like but he would argue that solid state can be warm. If said phono had warmer sound he said no it's more detailed and can get warm sound from CD quality in solid state which is true. Basically anything I said he would argue about it like he was offended. Never experienced this from any hifi store before. Very weird. I mentioned that I have a butler audio 5 channel tube amp for home theatre. He got surprisingly mad I had such a thing and said I should not use a tube amp for home theatre as you lose details. Which is true but I will bloody well use tubes in whatever application i want! I mentioned I use various sources like bluetooth and mac pc, apple music. He got mad again in that audiophile snobby way. I know tidal and roon are the better ones but come on, people can and will use whatever they want, even youtube! Im coming from experience with martin logan, buchardt, b&w, dynaudio, totem, harbeth. There are certain knowns that speakers have signature sound. To me b&w are bright and analytical, harbeth are neutral with great mid vocals, totem and dynaudio are similar with pronounced highs, logans have wide soundstage. So if I said a speaker was warm or bright he was like dont use those terms that's wrong. Come on, dont be a prick about it. It's a fast easy way to describe a sound. Of course can change with different components but speakers have a certain default sound. Just let a customer hear the equipment and accept how they feel about it. I just couldnt take it any more and stormed out. If there were cameras inside check Jan 16 around 2:30pm. Fron this experience, I would never buy from this store nor recommend to any friends. I'm so pissed. The guy was so argumentative I have no clue how anybody would buy from him. I thought he would take it easy so let him do his rants but he never let up so had to leave. Completely disappointed in customer service where it felt like the salesman was trying to make me ashamed of how I felt about components, what application I wanted to use them for, what sources I was using, what components I currently have. I think I only actually had a true demo for 15 sec, the rest of the time was his ranting. I left and went to another store which was a much more pleasant experience.

Personally there's no other hi-fi store in town that beats Patsaudio Art for recommendations,…read moreequipment selection and advice. I find them very honest and up front; I've been in search for truly hi-fi equipment that delivers the sonic quality that I've been looking for for many years, thus can say that I've finally found the store and its sales staff that know what they're talking about....... Highly recommend!

First time in this store and the sales staff are super nice. No pressure sales. This is high end…read moreaudio and prices are up there but these guys do negotiate a bit which is always nice to see. Bought a BDI stand for my tv and very happy with the price and service.

I just wanted to share an experience I had shopping for a surround sound system at Sound Room…read moretoday. I am the type of person who researches every electronics purchase meticulously and I have grown unbelievably tired of trying to chase down pimple-faced teenagers at Best Buy so they can pretend like they know what they're talking about. When some tool box asked me to plug in my ipod to test a pair of $3,000 Boston Acoustics speakers it was all I could do not to Hulk out on him. But that's another review I guess. After a month of reading I narrowed my search to a couple of systems, both manufactured by Definitive Technology. I was happy to find out that DefTec had a licensed Vancouver retailer in my area, so I was on my way to Sound Room. I was fortunate to be introduced to salesperson Claude (hope I'm spelling that right) who was incredibly friendly, honest, and about as low pressure as you can be in a retail position. Not only did he take the time to walk me through the different systems and break down all the differences in each speaker/receiver/sub, he handed me the remote and gave me free reign over the system. People reading this are probably thinking "congratulations, that's what a salesperson is supposed to do" and that may be true, but I'm not done. Claude was able to give me a very competitive price on each piece of equipment, even matching Amazon's would-be prices, which is outstanding for a Canadian electronics retailer. When I asked what my delivery options were, Claude actually offered to deliver the gear personally in his own vehicle after the store closed. I actually ended up riding home in his van with all of the gear, which he helped me dolly up to my apartment. I obviously can't guarantee that my experience is typical but I am certainly over the moon with the customer service I received and I will undoubtedly recommend The Sound Room to anyone shopping for home theater equipment.

Came in looking for "Return of The Living Dead" Blu Ray and discovered they don't have audio or…read morevideo anymore. Yet I was enlightened to locate the ultimate garage refrigerator for the garage. The Canadian Beer fridge for the garage. BEST BUY won't stock it but you can only image it filled with Molson.. I left with a positive experience and a smile!

Here in Vancouver for 2 weeks. Went in to the store and a employee asked if I need help. I said…read morelooking for a new laptop with backlight keyboard. She wants to show me a keyboard . I said no a laptop with backlight keyboard. Now she's confused . So then she said oh that's a gaming laptop I said nope thx anyway. Dear best buy maybe hire staff that knows something of the products you are selling. Your employees just embraced her self. Maybe just close the store & sell on line.

I have been Eric's customer for over 10 years now and the service he provides is excellent. His…read morestore has many av adapters and cables. His pricing is good but could be better... He also offers installation services.

Experienced, courteous staff who provide excellent service. Terrific catalogue of brands and…read moreproducts. I special-ordered an audio component from the states and it was ready to pick 2 days later. I can highly recommend this business.

I do want to say a big thank you to my audio source Joseph and as well Stephen at Sunny…read moreElectronics. Their products and customer service are the best in the industry. I have bought a lot of AudioQuest products and yes they have an incredible selection of electronics. I am absolutely happy with their service and products. Buy here buy now for surely Sunny Electronics is the best local presence anywhere.

My 55" wall mounted TV stopped working on a Tuesday. I knew I could buy a new TV anywhere so I…read moreimmediately started my search for an installer so I could book an appointment as soon as possible. I came upon Wall Mount Tronics and was impressed by their website and the number of 5 star reviews. I gave them a call and spoke to Alberto who was a pleasure to deal with from start to finish. I told him that I hadn't purchased a new TV yet and he advised that he could not only source one for me but was able to book me in for that Friday. When I decided on the model I wanted, I texted Alberto with the details and he got back to me immediately. Not only was he able to provide the model I requested, he offered me the next model up at a nominal price. Alberto showed up on time and performed the installation quickly and professionally. Once it was installed he showed me a few features and made sure everything was compatible with my current set up.  Alberto was respectful of my home and took care during the whole installation. Having my TV stop working was such an unexpected inconvenience but Alberto turned this whole experience into such a pleasant one. Look no further, you will not be disappointed with Wall Mount Tronics.

I DON'T like what they did!! I LOVE it!!…read more From the get go soon after we contacted Alberto he was fast to set up a complimentary assessment session with us. As a seasoned Professional in this field, Alberto saw the possibilities our TV room has offered and was quick to come up with a plan. He sold us right away as we knew from his presentation that he knows what he is talking about. Date set, Alberto & Gerry started their work and within hours our entertainment centre transformed! Both gentlemen were very detailed oriented and made sure everything was perfect before leaving us. Their friendliness & good sense of humour also goes a long way! Thanks again To both gentlemen for making us "not like" our new system but we "LOVE it"!!