i recently had a custom home built, the contractor used this company to prewire my house for surround sound etc... so when the house was completed i got their names from the contractor, and figured i would use them to install the completion phase of the project of installing the tv, the speakers, the wifi extender etc.. the total came to bout 6,000.. the owner wayne is a great communicator when it comes to collecting the check... once he gets the check you dont hear from him, so anyway, they came to install all the items, they ran into a problem, one of the wires they installed came disconnected in the wall, so they cut across my living room wall to install a new wire, i was not happy as you could understand, the house is brand new( owner says its not his responsibility to fix the wall) now i have to get the wall fixed...... then the receiver they gave me was bad, had to wait weeks to get a new one, no word from the owner, i had to call him.. funny thing is, when i called him, he says... ohhh it just arrived lol....... then the tech had told the owner that another wire was disconnected somewhere so the volumn controls didnt work...but the owner pulled them off the site cause he knew i was not gonna be happy... so now i had to wait another month to get them back out to look at it... i was told that they could not put off their big accounts to fix my issue.. at this point im pissed off... so they csme up with a wireless solution to install a box in my master bedroom to communicate to my receiver, (i was not gonna let them cut another wall) soooo i waited bout a month for this item, so i finally called, several times, no respponse, and hes always on vacation which is bs.. but anyway got ahold of him, he says it just came in.. lol.. sound familiar... but its damaged i have to send it back...another 2 weeks go by... i call.... oh it just came in lol.... they come out set it all up... and tell us we have too many networks and its out of their control......and left
my wife says why didnt they just plug it in to the wall and then to the router,,,, we have a central panel for that... i said idk..... called another company... they came out literally took them 15 minutes to crimp an end on a cable.. plug it in and everything works lol..... i could not believe it... this whole process ihas been goin on with this company for about 6 months.... just for surround sound.... im not a big review person but this was blatant disrespect to a client that spent a pretty good amount of money for a good service.... and i was treated pretty crappy so i will post this review on every review site in tucson to prevent someone else from this headache....my wife and i took alot of time out of our busy lives to meet people that cancel at the last minute, very frustrating...
and they also do central vac systems, and i had them re do the pipes for that because the guy installing them had no clue on what he was doin,,, they had to cut the ceiling to fix a pipe that was disconnected...
hope this helps some of the tucson crowd from making a bad decision..i wish i would of read reviews before hiring them read more
