The source in Lynden park mall is amazing. The gentlemen there went above and beyond to get us our…read morenew phone package. Highly recommend this store

Hello Brantford when I bought a phone and had it shipped to us when I turned it on it said battery…read moreservice I purchased a inspected phone :(

me and my husband went in looking for a new tv and a few other items were asked for help from the…read moreguy that was working behind the desk but the guy was know help as after i told him yes and what we were looking for he said ok when walked away from us where i heard him having a chat with people in the back office instead of helping us. I went up to the front desk where I asked Andrew for some help as the guy walked away from us, Andrew was very helpfully and explain they didn't have what i was looking for but i could order one online. we did a bit more shopping and when i went back other guy again and called out to guy again for help i guess I wasn't important as he was yell to a person in the back room about some video game he was playing. At that point we had it we just left the store and will not be going back as i can see have a chat about a video game is more important then helping a customer and making a sale

I purchased a HD Video Converter and went to switch it over from one setting to another and the…read morelittle plastic switch snapped off. I went back to the store to return it and have never been treated so bad. He kept asking how I moved the switch over and over again. I kept telling him with my finger.....He then told me he was not going to refund my money as it was my fault. It was clearly a product defect but he refused to take it back. I have never been treated so rudely in my life. I would never shop in this store again. They do not back anything in this store....STAY AWAY

Great place to take care of your audio video needs. Helpful staff and very honest. They don't try…read moreand up sell you. Have bought equipment there and very satisfied with there service. Buy local. Don't go to Best Buy where they advertise products they don't even have then try to sell you something else when you go there.

the absolute worse customer service for the brantford ontario store. can't contact the store and…read morethe 1 866 # can't' help with anything. if i could give them a negative # if i would. very unhappy! and they sold my product before i got to the store. and i also paid for it days before i went.... horrible store

Ordered a TV on black Friday online. Didnt get confirmation email. So I tried again a few hours…read morelater. Still no confirmation, so I called. Automated system said there was a 24 hour delay on email confirmations. So now I think I ordered 2 tvs. Waited 24 hours and called back, they said they didnt get either of my orders and that TV is now sold out as it was a black Friday only deal. What a scam. I will never shop here again.

They don't care about customer satisfaction or service. When I had a complaint about the service I…read morereceived they brushed me off and couldn't get me out of the store fast enough. The customer is not always right!! They damaged my door on delivery, scratched my floor and they didn't take the old fridge, even though I asked the sales person at least 3 times.

A big shout out to Alicia in Brantford. She was so helpful, friendly and very knowledgable. Within…read morefifteen mins of meeting her she found us exactly what we where looking for and went above and beyond to assure we got the best price. Because of her great service we will be sure to shop at the Brick in Brantford. Thanks Alicia!

Months of back-and-forth after being sold the wrong part for my vehicle audio system. No response…read moreto email, voice mail, or snail mail letter to Customer Service. I'm stuck with a useless and expensive part that EHR refuses to make right. Take your vehicle ANYWHERE ELSE.

Worst costumer service experience (if you can even call it that) with Tony. It all started when I…read morewas booked for an Interlock installation. Tony started making fun of me because it was taking me a couple extra tries to get the thing working. His attitude towards me was complexly unprofessional. Said I was the worst he has seen in the last 3 years and laughing uncontrollably. After the interlock installation was done it was time to sign the papers and he wanted to me sign for things I haven't received, A Mandatory booklet for the use of the device required by the MTO. After asking for the booklets multiple times he says he will just keep the car over the weekend if I don't sign. Was also requesting multiple signatures for the car's functionality without me seeing the car. After getting extreme rude, He also said If I don't stop asking questions he would refuse service and I would have to go somewhere else. He didn't seem to care about costumer service or loosing costumers. I only went here because it was close to home. I have made a complaint with Alcolock and the MTO about this place regarding installation of this device. This Place only sells over priced old electronics. Avoid Tony and this place at all cost.