Very thorough and professional. I dealt with Denise and Blake, great people. I got into an accident…read moreand came to this location to get my car fixed. Came out looking brand new again. Would highly recommend.

My VOLVO Vehicle had plenty of fender benders and "major dents". The passenger side door was…read moreseverly indented . Justin and Danny took their time to explain my 2 options. They recommended a new side door which would be a lesser cost and a SAFER option... they also quoted me the exact two prices for each option. When I received my car ... I was overwhelmed ... looked like a BRAND NEW CAR!!! They not only ordered and put a new side door with a new mirror they touched up all the scratches on every part of the car and no more dents throughout the car and did not overcharge the price they quoted. My price was still the same as they quoted. My Volvo looked like it was completly painted ... immaculate. I have had many compliments and I do not recognize my vehicle ... BRAND NEW LOOK. Thank You Dan and Justin ... The Best Service I have ever received ... You Both went above and beyond my expectations. Francesco C.

Evan was great, right from the first phone call. He's very professional and job got done in an hour…read moreeven though he said 1.5 hours. I brought my 5 year old son with me and we just waited in the waiting room. Price was good. No complaints, exactly how this type of experience should be. 5 stars well earned, thanks Evan. - Brian

Horrible service, showed up and customer service rep booked appointment for wrong day, I…read morere-scheduled for mobile service - no one showed up. Called customer service and said they had no file of me. Very Very bad experience.

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*update* insurance wants me to keep returning till they fix the car properly. this horrible carstar…read moredoesnt respect the customers car. low quality work. i told insurance to pound salt and sold my car. never go to this location. ------------------------------- *updated aug 15th* - insurance says im stuck to lockwood for the proper fix to my steering system. i hate having to risk more damage to my car if they drive it like clowns...but if all they want to do is wheel alignments instead of sending insurance the proper bill for the repairs to get this steering fixed the right way. hell, ill return every Thursday / weekly for free alignments, we will see how many alignments itll take for someone to get a clue and replace the broken parts.--------- *update* i fixed carstar damage they caused to my driverside door. my car steering is still broken the insurance adjuster wants me to return the car for them to properly fix it. i am refusing. they will never touch my car again. i am waiting to see my options from insurance to have my car fixed at a different shop. i hope i am not stuck with lockwood.----- ---photos of vehicle parked and waiting customer pick up should have been done as a mandatory policy because the employee who drove my car after repairs managed to cause more damage to my vehicle, driverside door has new scratches.& scuffs, they are deep. it will cost me $400 to $1000 in paint repair because its a pearlescent paint, cant touch that up and carstar knows it., thats why photos should have been done properly. brutal. i wouldnt even return if a lawyer won the case id get it fixed elsewhere.----- the panel was fixed. steering issues after the accident wont be properly fixed just a short lived wheel alignment, atleast its abit easier to drive i guess and got my lost trim part installed.--- i was sent to this location by the insurance adjuster after my accident. i had damage to the passenger side steering, door and rear q.panel.-‐- they repaired the body damage but they lost a piece of the trim to the rear brake light. i returned on my day off to show them the missing part. that was thursday. they ordered a new part for me and that they would have the part to be installed on the next day. received no call. its now monday, i called them, they have the part but "checking if it fits" is what i was told.--- BELIEVE ME it fits, you used my vin number to order the damn thing.-- ---lets back up to Saturday when i started looking more closely at the car. due to the fact the steering was still wrong and that alignment solved nothing, when the truck hit me it damaged the rack pinion system and possibly more areas. you performing a wheel alignment to fix it doesnt work.-- --i will be contacting the adjuster to determine what is going to happen. i want my car as is before the accident.-- --the interior passenger side panel is not even attached properly to the car. why was the interior panel removed? the damage was all exterior  steering parts, exterior door and the exterior rear quarter panel.-- uploaded pics of the driverside interior panels to show the difference from the incorrectly installed passenger side panels.

From the owner: CARSTAR is North America's largest franchise network of independently owned and operated collision…read morerepair facilities with more than 700 locations in 35 states and 10 Canadian provinces. CARSTAR specializes in auto body repair,auto glass repair,and collision repair. We're experts in taking care of your car and pride ourselves on our impeccable service! Come visit your local CARSTAR for all your auto repair needs.

Timely, professional and good value for your money !!!…read more My family have been going there for 20 years !!!

Ken Hong and his team are always on top of their game…read more I've been bringing in our family cars for over 15 years and rarely have I been disappointed. That said, Ken always works for his customers satisfaction. I had found Ken and his team to be hard working, honest & trustworthy - a rarity in this business. If I need help with my car Ken makes time. Thank you guys for all the years of great service, you have no idea how much it's appreciated! Christian & Judy Burlington Ontario