Brought in a fireplace glass door that had a reindeer(felt)…read moreMelted to it Christmas day. The ceramic glass broke when we tried to scrape off Rudolph. Spoke to Frank at City window and glass, he said to bring it in. We dropped it off and they called someone in from their holiday to fix it.. which was really nice because we had cold air coming in from the fireplace with the missing door. This seems to be one of those businesses that you hope are there when you need it.. well they are. Give them a call, they have a beautiful office and fabulous staff at the west harbour area in Hamilton.

Their customer service is horrible. I called and was given a verbal estimate. I told them I would…read moreneed a written quote when they came. The guys who came had the forms the give quotes on with them but told me they would email the quote. I told them I will not hire someone without a written estimate which I also needed a copy of for the police. I waited a couple days and called to see why I had not received anything yet. While I was on the phone with the receptionist some guy jumps on the phone and says "Do you want the work done or not?". I certainly do want the work done but not from your company. If you are incapable of even providing a customer with a written quote I doubt the quality of your work is any good. I also feel like not providing a written estimate is their way of raising the price after the deposit is paid citing issues with their supplier or some garbage like that, something which they laid the groundwork for when their employees asked if I had given a smaller window size over the phone when i had in fact rounded up

From the owner: Glass replacement and repairs to all windows type glass cut to size custom showerread more

Wonderful customer service. Respectful, timely and quality work. I would recommend Tony and his…read morebusiness.

Never deal with these people again. Poor quality glass broke my antenna and missed a few screws…read moreinstalling the trim