I had a very disappointing experience with CARSTAR Brantford…read more Initially, I brought my vehicle in for a minor paint repair. When I picked it up, I noticed that the edges of the door had not been painted properly. After I brought this to their attention, I was told there were no available slots and was booked for a follow-up appointment a week later. On the day of the second appointment, I dropped off my vehicle in the morning and was provided with a rental car. When I returned in the evening, I was shocked to see that the repair appeared to have been done with a manual brush rather than being professionally refinished. The quality of the work was unacceptable. They acknowledged the issue and scheduled yet another appointment for the second week of June. For the third visit, I was again given a rental vehicle and told the repair would only take a couple of hours. Around 3:30 PM, I called to check the status and was told the vehicle would be ready by 5:00 PM. When I arrived at 5:00 PM, I was informed that the work had not even been completed. I had to leave without my vehicle and was later told it would be ready the following day at noon. Unfortunately, when I returned the next day, the paint work was still not up to an acceptable standard. What concerns me most is the apparent lack of any quality assurance or final inspection process before vehicles are returned to customers. Had someone properly inspected the work, these issues should have been identified and corrected before delivery. I was also disappointed with the communication and overall management of my repair. The representative handling my vehicle never clearly explained why the work needed to be redone multiple times or why the promised completion times were missed. After multiple appointments, repeated inconvenience, and several opportunities to correct the issue, I am still not satisfied with the quality of the repair. Based on my experience, I cannot recommend this location due to poor workmanship, lack of quality control, and unprofessional customer service.

Dropped in late afternoon asking for advice on my front bumper that was not fully secure due to…read morebeing pulled forward while reversing from a parking spot. I was hoping they could do a better job of securing the one side than I had done and they agreed to have look. I was invited into the air conditioned waiting room and offered cold beverages and snacks. After a short wait my bumper was re secured on both sides and looked even better than expected. I was very pleasantly suprised that customer service was alive and well at this establishment and will most definitely return for any further needs. Many thanks

I paid $344 for an install and received the most unprofessional, customer service lacking…read moreexperience. I waited in the shop for 4 hours because of an amp/sub install. I brought my own amp/sub. I was rushed out after their 6pm closing time. I was not shown the work I paid for before rushing me out. While checking out, I asked if the 2 wireless remotes were synced. The owner said yes. I also asked the owner about the warranty. The owner said the receipt and warranty was emailed to me. I went outside to the suv to check the sound. The wireless remotes were not synced. I came back in and stated the remotes were not synced. The tech said the remotes wouldn't light up so he has to call Kicker Monday to troubleshoot. I opened 1 remote and it didn't have a battery. I said I have batteries in my suv so can the battery be added so the remotes can be synced. The tech said he has to call Kicker. (But the simplest, most basic thing to do would've been to see if new batteries allowed the remotes to be synced, before calling Kicker.) Saturday, the next day, I was pissed. 1) Not only did I not receive a warranty/reception in my email. 2) the amp was not velcroed down, as discussed with the tech. 3) the wires from a prior install with the amp were just laying around in the trunk. 4) the subwoofer was making a thunderous sound. When playing music and when music is off. 5) when I added batteries to both remotes, the lights came on. So the remotes could've been synced the day of install if the tech would've listened to me. 6) my beige console is dirty on the driver side and I've only had the brand new 2025 for 3 weeks. Now I have to ride around with this egregious sound for a week until I am off work again, and spend 4 more hours sitting in the shop for something that should've been done correctly the first time. This was not a free job. I paid my hard earned money and entrusted this company with my suv. I could've went elsewhere. I was going to come back and have them install my dashcam and windshield tint but now I will never come back to this company. Nor will I refer my friends and coworkers. This was an extremely sloppy, unprofessional job and they should be ashamed.

The Quality of Work is Great, very Friendly, and Family Orientated…read more Great pricing. Number 1 Service Done in Burlington Tint World. Thank you job Well Done! Cheers.

My truck was in for a detailing after owning it for 4 yrs…read more Could not have asked for a better JOB. Verry friendly and professional service And the welcoming crew at shop were great :) Thank You Joel PS Will be back :)

I took my CR-V here today. I have 2 young kids and my car was a mess. Food crumbs and stains…read moreeverywhere. I was very long overdue to get my car cleaned. When I came back to pick up my car I was in shock at the cleanliness. I had no idea they would clean both of my car seats. They went above and beyond. They shampooed them and they look brand new even though they are both over 3 years old. My car was cleaned very professionally. Very kind workers and great customer service. I am very pleased and will be coming back again.

Good performance great workmanship Waiting area is great…read more Staff are good and co-operative

I received a gift certificate and had the Express wash and interior cleaned and I am so happy with…read morethe results. Trying to vacuum between the two front seats going to the self cleaning car wash, the hose was too big, so I was so pleased coming here and how the inside of my car hasn't look this good in years. Today I am going to buy a gift certificate for a friend.

Dust, bubbles, poor workmanship for tinting, and no proper fix offered. Very disappointing.read more

Came here to get my two front windows tinted in order to match the dealership tint on the back…read morewindows. The service they provided is top notch. The tint was perfect and the price was very reasonable. Could not be happier.

Took my car into Mikes for a good cleaning interior and exterior. All I can say is " it looks…read moreamazing" My 13 year old Civic looks Brand New! Fantastic job. Also had my headlights restored- they look brand new! I highly recommend and will be returning again. Thanks so much for getting the job done especially during the intense heat wave we had this week 6 stars! Todd

I booked my appt a month in advance because I read the positive comments about this business. When…read moreI arrived I was greeted with great customer service. By the end of the day we had a car that looked like it was factory delivered. The owner went beyond what I expected for the service I needed. I would recommend this business to anyone that needs a great detail with great service. 5 Star rating !!!!

Terrible experience with the Hamilton location. They came to give us a quote for residential…read moretinting, and then never followed up. I reached out to them several times, and they were so unorganized that they still never responded up. They also messed up the tinting job that was done on our vehicle. Very unprofessional. I can't speak for the other locations, but the Hamilton branch completely wasted my time!

High quality work and reasonable prices. Got my vehicle tinted and installed PPF by them. An…read moreamazing service from start to finish, booking was a breeze, cost and timeline were as quoted. The final product is exactly what I wanted

Amazing Service! Great car detailing service! My car looks…read morebrand new inside and out. Very professional, thorough, and reliable. Highly recommend!