My brand new Toyota 4Runner was rear ended a few weeks ago. I was really lucky that I was advised…read moreby my Toyota dealership in Burlington to take the truck for repair to CSN Cars Auto Collision in Burlington. The experience of service was highly professional, caring and ethical. Especially I want to give a special thank you to Andrew who is the estimates manager and the principal operations in charge. The work quality was exceptional and the work was done promptly, time commitments were fully met and the the vehicle looked as if it just came out of the showroom. Thank you CSN Team you are great.

Worst Experience Ever!…read more Good luck getting them to Honor their warranty, my paint bubbled off in a year, they tried to get my insurance company to pay them again to do what they were already paid to do the first time. (Which I may add, they even charged my insurance company for labour and material they didn't even use). Even though they position their marketing niche as "lifetime warranty on workmanship and paint", they refused to repair the poor craftsmanship. The initial counter service is actually really good and professional, but behind the scenes they rush your vehicle in and out of the shop, because their business structure is based on "quick turnover rather than quality". They caused additional damage to my vehicle (again, they won't own up to it, nor repair it), because behind the scenes the "qualified professionals" are actually inexperienced teenagers that are most likely subjected to autocratic management style and are afraid to own up to their mistakes. The reason I perceive this conclusion, is the owner was extremely belligerent and even tried to dictate to me while handling my complaint. This owner is an old fashion baby boomer, that's obviously is not aware of the power of information technology, and how bad reviews spread like a virus.

Jenny in the front office gave information, beyond what I asked-which helped because auto repair…read moreafter an accident is not my thing. Adriano, showed us the entire facility- clean, bright, open, not dingy. An organized workspace is an efficient one! All work was done at the one location, makes it a complete repair...no waiting for the vehicle to come back from paint or glass repair...everyone in every department had a vested interest in making the repair solid! Even the guys in the paint booth sent the car home with a touch up bottle of paint! Truly...they made the accident unhappen!

expectations exceeded!!…read more I took my car here after the majority of it was keyed, the other shop I took it to said it was too low value to be worth repairing. Carstar did a perfect job with the re-paint making it look brand new, they even left me a touchup paint kit.

Very professional - the quote was very fair and the job they did was above what I expected!…read moreThey met their commitments about the timelines and Joe and Nick were extremely easy to deal with and clear.

Grand Marquis: Roof and drivers rear Quarter panel re spray. Knocked out a dent and touched up…read morechips around the car. Great job and colour match. Quick and efficient, no drama. Highly recommend.

UPDATE: Nothing bad to say just, cannot get over how above and beyond this shop will go for you…read more Took my truck in for an oil change yesterday and they took amazing car of me. The mechanic, Shane, was incredibly thorough and the fact that I know I can trust that the things they tell me I need are actually needed instead of just trying to make a buck off me is the best part. They will also give me a heads up of things I need in the future so I can financially plan for it. Even the car cleaner is wonderful. He went above and beyond and cleaned the inside of my passenger window because soil oil spray has gotten into the window well and I hadn't had a chance to clean it yet. I've been taking my 2019 Suburban and my previous 2009 Silverado to Stop N Go for probably more than 10 years. Shane, Matt and Todd always make sure they take the best care of me. I recently moved 2+ hours away but still take my Suburban to them for my regular maintenance because I trust their knowledge, skill and honesty the most that I couldn't imagine putting my truck in someone elses care. Thanks for always taking care of me and making sure I'm safe, as well as always making me feel like family rather than just a customer. It's comforting to not have to worry and be able to trust in a world full of worry and distrust!

I had a warning light for transmission service so when I Googled the warning it said transmission…read moreservice was required and a likely cause was a pressure sensor . I called Stop N Go to set up an appointment and was told the fee would be $140 and we would go from there . When they called back to tell us the status of their findings they also included other error codes that popped up when they plugged in the diagnostic tool . Long story short it would be over $1,000 including tax to address their findings and they offered no guarantee that this was the answer to the problem . I asked for a breakdown of their cost and I found the cost of the OEM sensor was inflated from $150 to $350 and of course another $180 labour to change it . Their cost to change the transmission fluid was $330 over the phone but $270 when I asked for the costs in print . The cost is $149 to flush and change the transmission fluid at Speedy . The $140 diagnostic fee went form $140 to $189 to tell me exactly what I learned on the internet before I brought it in . They also claimed it took them two hours of shop time to diagnose this as well . They had the car for a total of two hours from the time we dropped it off and I do not believe it was worked on for two hours . They did make a show to pull it down from the hoist when we came to pick it up . We gave the job to Speedy and they did the complete job with a new OEM pressure sensor the same day for $470 . So at the end of the day I saved over $600 with Speedy .Im also out $213.53 ($189 plus tax) to realize "Stop N Go" are a "No Go" . Beware , these guys tried to take advantage of us and I am sure they will do it to you too . The only good thing about this is I can warn you here .

Dent removed from rear hatch. Fabulous and flawless job! Our office manages a big fleet so I took…read morecards for everyone else. Highly recommend!

I had a 3 inch horizontal dent on the curved on the left passenger door and a small dent on the…read morefront right fender. Christina explained to me the process of the repair and what to expect from the it. She was professional, straight forward and friendly. Morgan removed the dents so completely there is no indication it was ever there. Precision saved me from forever having my eyes drawn to that dent every time I looked at the car. I can't believe that I can't even see where the dent was. The service was very friendly, professional and efficient. Absolutely outstanding. I am very happy with the result and would recommend them without a hesitation. Peter56

Dropped my Honda Pilot off on Monday Morning, picked it up Friday morning . Fantastic Service…read more !!!!!!!!!!!!!!!!!! The Quality of the work was excellent . Price very reasonable . I would reccomend this company to all my friends and family for sure ! carl stars

Stephen Smit seems to take considerable pride in "over-delivering" to new and repeat clients,…read morealike. I have, for years, found Stephen to be honest, knowledgeable, conscientious, and reliable. When I was there last, and at other times prior, Stephen did minor repairs that were not part of the original estimate; however, the final bill has always remained identical with the original estimate. Furthermore, not once has Stephen failed to have my car ready on time. In my opinion, Stephen is an honest businessman, taking pride in offering exceptional service and value for your money. By the way, ladies, I can also confirm that Stephen is equally respectful of women clients as he is of men. I am pleased to submit this review, based not only on my experience, but also on that of friends and family to whom I have referred to Smit Auto Body in Burlington.

This shop is second to none. My entire family has been going here for years and they always exceed…read moremy expectations by being good to deal with and reasonably priced! Recently I had to bring my Mercedez in for a drivability issue. The guys got me in right away, diagnosed the issue and repaired it under the estimated cost the next day. When I picked up my car, I found they also clean the interior and exterior of my car as well! Super impressed. I highly recommend these guys.

I was very unhappy with the service here, both customer service and technical service. My vehicle…read morewas returned to me with more problems than it went in and had to argue to try to get them solved. Will not return and would not recommend.

Timely, professional and good value for your money !!!…read more My family have been going there for 20 years !!!

Ken Hong and his team are always on top of their game…read more I've been bringing in our family cars for over 15 years and rarely have I been disappointed. That said, Ken always works for his customers satisfaction. I had found Ken and his team to be hard working, honest & trustworthy - a rarity in this business. If I need help with my car Ken makes time. Thank you guys for all the years of great service, you have no idea how much it's appreciated! Christian & Judy Burlington Ontario