My personal experience with the Waterdown Collision Shop was extraordinary right from the start…read more Christian was my estimator and the main contact regarding my claim, and he is truly an amazing person to communicate with. I don't often leave reviews; however, this place deserves 5 stars for its remarkable knowledge, fast and reliable service, and most of all their honesty. I highly recommend this shop to anyone who is looking for a great quality work and service. With sincere gratitude, Paulina

Absolutely, great autobody repair shop! Insurance paid the costs, but I knew that the job would be…read moredone both professionally and in the timeline they quoted too! Now my car looks great and I'm a very very satisfied customer! Great job, Max!

Safetied my car and repaired it all for a good cost. Quick and efficient as well, no appointment…read moreneeded

I had the best experience. It was bumpy at first but Joe is a great guy, he took care of my car and…read morethe issues that it had and made sure I was 100% happy. My car runs like a dream with no noises and I am super happy, thank you so much Joe you are a great guy and have a great bunch of mechanics working with you, thank you

Awesome, awesome service!…read more I just moved to Burlington and needed a mechanic asap. I called around 3pm, left a message, and received a call back within 5 minutes. Wayne sensed the urgency of my situation, (my brakes were shot,) and told me to bring my truck first thing in the morning. The next morning, they took my truck and told me it would be approx 2 hours. I was planning to wait there but they offered to drive me to the Tim Hortons up the street to wait! Awesome! About an hour later, Wayne calls saying he took a look in the back and that those brakes were done too... (I wasn't surprised,) he gave me an estimate and said it would be a bit longer because of the added work but that he had 2 guys on the job for me... I told him to go ahead with the back breaks. Two and a half hours later, he comes to pick me up, with new brakes at a totally fair price. I was even able to get to my early afternoon appointment! Seriously...the service, accommodation, and price was fantastic. I found my new mechanic. Highly recommend!!

Great guys, honest and fair. When I got my wheel bearings done here, the job ended up taking much…read morelonger than expected, because they were in such bad condition. Wayne didn't charge a penny over his estimate (which was a good $200 cheaper than the dealership), even though it took 5 times the amount of labour quoted. I have been back several times, and they have been great every time!

I just wanted to thank Tim and his staff at the VW dealership on upper James...I walked in to the…read moreshow room to purchase a T-shirt for my brother who owns a VW golf... The GM Tim was very welcoming and generous and gave me a beautiful hoodie and three T-shirts to give to my brother for his birthday! ! Thank you again for your generosity! I live out of the country but would definitely come back to this dealership to buy a car!

I had several unsatisfying maintenance and repair experiences for my 1-2 year old Golf which I…read morepurchased new (from a different dealer). They did a half-baked job of repairing a faulty sunroof switch, I had to go back and get it fixed again. When I asked them to fix a faulty driver's side windows switch, they came up with a whole rigamarole about how there is a rat's nest under my hood and chewed wiring wouldn't be covered under warranty. It turned out to just be some maple keys that fell off my tree and went through the windscreen cowl. I don't intend to return.

Took my car into Mikes for a good cleaning interior and exterior. All I can say is " it looks…read moreamazing" My 13 year old Civic looks Brand New! Fantastic job. Also had my headlights restored- they look brand new! I highly recommend and will be returning again. Thanks so much for getting the job done especially during the intense heat wave we had this week 6 stars! Todd

I booked my appt a month in advance because I read the positive comments about this business. When…read moreI arrived I was greeted with great customer service. By the end of the day we had a car that looked like it was factory delivered. The owner went beyond what I expected for the service I needed. I would recommend this business to anyone that needs a great detail with great service. 5 Star rating !!!!

Excellent service at Nissan Upper James Service Center--friendly staff, fast repairs, and great…read morecare!

I urge buyers or those looking to get their vehicle serviced here to read my experience:…read more I had bought 2 vehicles here. Service manager Ron was rude and condescending to me unprovoked when I went to my service appointment. He's been rude/needlessly short with me in the past also. It seems like he is miserable to be working there. When I purchased from this dealership 2 years ago, it included a number of oil changes. I had one oil change left. I asked the lady on the phone who booked my appointment, if my last oil change credit would be applied during this visit. She confirmed yes. When I arrived and saw Ron, I asked him about my oil change credit before leaving my vehicle. He told me that my oil change was treated like an 'extended warranty' and it expired in April and there's nothing he can do about it. I remained polite and let him know that the lady who booked my appointment had said it would be applied. also explained that I was not well and wasn't able to use my vehicle at that time. (My mileage was also way under what was posted on the sticker for my service appointment, but I do understand the recommended date for my next oil change had passed). He remained firmly telling me no while having a smug expression and then most shocking of all: he told me "that it has to be paid for or HE WOULD HAVE TO PAY FOR IT which he isn't going to do." I just looked at him. I did not react though I wished I spoke up and had told him how rude, condescending and unnecessary that comment was. I have no problems paying for my car or anything else concerning me. I would never expect Ron to even pay for a bottle of water for me. Why he phrased it like that, as if I expected it to come out of his paycheque is beyond me. Afterwards, he said "the company would have to pay for it and he's not going to do that." Again, I never asked for the company, him, Nissan Canada, etc. to pay for anything for me. I bought additional protection and warranties, and of course it was disappointing that after being a great repeat customer here, it was so easy to say no we will not help you with the oil change that's rightfully yours and throw that in your face. I was informed my air filter needed replacing during the inspection and I declined to do it, as I will not give this location a dime more of my business. Shameful and I should've bought my vehicles elsewhere. I will gladly go elsewhere for my maintenance needs. Upon picking up my vehicle, a service advisor helped me to check out as Ron was busy with another customer. I was frankly relieved not to have to interact with him again. The service advisor was courteous. He explained that the car wash was broken (of course) and attached a complementary car wash ticket for next time. I am not comfortable coming back to this location and should have asked him to keep the ticket for another customer. I don't need the free car wash for any time. However, he asked me to give Ron a 10 on his review, and was serious in telling me to give him a 10 that would be great thanks. It's unprofessional, you should allow your customers to choose for themselves. It is not appropriate to let people know in advance to give them a 10. That wasn't a great ending to my poor visit. My coworker even offered to accompany me to pick up my vehicle when it was ready, but I shouldn't need accompanying when going to a service appointment and went back alone. Service appointments shouldn't be so uncomfortable that we need someone there with us. What a shame that Ron is an assistant manager for the department. Huge miss on Nissan Plaza when your workers are very comfortable belittling and showing arrogance to your polite customers who don't raise a fuss. I would certainly recommend others DO NOT come here to this location. Buy elsewhere and get your maintenance work done elsewhere.

Stanley did an absolutely incredible job on my Prius! I hadn't had it detailed for about three…read moreyears, and to be honest, I'm stunned at the results. The car looks brand new both inside and out. I can't recommend Royal Touch Detailing highly enough! Spectacular work, excellent communication, fair and affordable prices, the whole experience was fantastic from top to bottom. Very proud to support local businesses and young entrepreneurs. Thank you, Stanley! I will be calling you again!

Stanley severely damage a component of my car which I confirmed was perfectly fine moments before…read morehanding him my keys. He took absolutely zero responsibility saying it was already like that before hand while conveniently not following his own policy of confirming and documenting damage beforehand. Do yourself a favor and find someone more trustworthy.

I have purchased five new Jeeps over the past five years, along with one pre‑owned Italian SUV, and…read moreevery experience has been exceptional. The team at Unique Chrysler is amazing -- you truly feel like part of the Unique Chrysler family from the moment you walk in. There is never any pressure or need to negotiate; the Sales team consistently goes above and beyond to secure the best and most competitive deals. Their honesty, professionalism, and customer‑first approach are the reasons I keep coming back. Highly recommended for anyone looking for a dealership that genuinely cares about its customers.

Amazing staff, won't be on normal service department to help me to figure out something that was…read moregoing wrong on my vehicle. Told me that I didn't need my oil pan etc....replaced that another dealer recommended, that nothing was leaking ....honest . highly recommend this place.