Emad knows customer service! Go to him! I got my Honda Civic hooked up with some JBLs and the car door insulation, and I'm loving it. Go to Audio Shack! read more

Took my car to Audio Shack of El Cajon & they appeared to be professional installers. It wasn't long before I began having problems with the radio. I had to keep taking my car back to them to get it fixed, waiting several hrs. ea. time. The third time I was there, I was promised I would get a replacement radio, if I had to return one more time due to the radio not working properly. The radio malfunctioned again, but when I returned & asked about getting a replacement, the owner named "Adam" was very rude and did not honor their replacement promise. The repair person said that the wires were not done properly. The 5th time I returned the owner was extremely rude. He kept talking over me repeating loudly that he was the boss. He even followed me out to my car yelling he was the boss. I don't recommend taking your car to Audio Shack. The owner, "Adam" is not honest and doesn't stand by their promises. Don't trust them! Get any promises in writing! Bad business! read more

Emad is amazing! He quoted me for a full system on my 2008 Ford Mustang and he did everything in his power to get me the best price possible. They're honest and knowledgeable and I got my car back quite quickly. I am a happy customer who will definitely bring in my other vehicles. read more

Emad is the man. Got me hooked up with a military discount & got my touchscreen with apple carplay installed in no time. Definitely recommend these guys. No wonky wire splicing or botch jobs. These guys will get all my future business read more

Emad was a great help! He was upfront about my unique situation, and instead of trying to sell me something that would not be compatible with my system, he showed me where to get my particular subwoofer, and then installed it for me in minutes, saving me almost $200 from what the auto dealer quoted. I'd definitely go back for future needs. read more

Came in looking for an item. They had what I needed and hooked me up fast. Super friendly and they know what their talking about. Check 'em out! read more

Exceptional customer service! I purchased a sound system for my Honda Civic from the previous owner of Audio Shack and the equipment that was put in my car was bottom of the barrel low quality. The amp would not play any radio settings and sounded like ABSOLUTE CRAP! When I called the previous owner of this shop he scheduled me for an appointment. When I brought it in for the appt. Adam - the new owner had already took over the store. He had no idea who I was or why I was there. I told him the story about the previous owner and he took my car that day and fixed it the best he could. He called the manufacturer for the crappy amp (a company that he doesn't work with or carry their products) to find a solution for me. Long story short. The company wouldn't help us so to fix my car Adam replaced my amp and the other horrible crap equipment that the previous owner put in! I appreciate all of his dedication and hard work to fix the problem - even though he could have turned me away. If that is not excellent customer service I do not know what is! I HIGHLY RECOMMEND ADAM AT AUDIO SHACK! read more

If you want high quality work and a good price this is the place to go! So far I have taken 2 cars to them for installations and always satisfied with the results! When you walk in they Greet you and treat you like their own brother! Love the customer service and the work that they put out! Don't look any further this is the place to go! read more

Thanks Zack at Audio Shack for the incredible package you just hooked me up with. Pioneer AVH-X4800BS DVD Player and a Back Up Camera. The price you gave me was better than I could have found anywhere, even if it were Black Friday. Who knew I would have found a new friend while looking for a Bluetooth stereo. Highly Recommend this place for all Yelpers!!!!! read more

Audio Shack - Car Stereo Installation Near Me - El Cajon, California

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bad costumer service drove half an hour heard good things when I got there they took there time to help out felt like a ghost when I asked they brushed me off it felt like. read more

I went to the store with not much knowledge about what I was trying to do and I left with great equipment for very good prices. Emad will go above and beyond to make sure the customer is happy on each visit whether you are spending money or just stopping by for information. read more

The Customer service was awesome. I explained in detail what we wanted on a car alarm for my Wife's Lexus and after checking the vehicle out, sold me the system that would work. Brought it back for install yesterday when they opened. Went all day without a phone call so I drove by and saw the car out front. They told me it was done and went to demonstrate it. Well, it wasn't working the way it should. Embarrassed, they asked me to come back in a few hours and it would be done. Turns out that system they sold needed more parts to make it work. Not advising me of that at the start did not make me happy but the Owner split the difference to get me whole and I gladly paid extra knowing her car would be right. Stuff happens. It's how you resolve the problem which sets a place apart from others like the place a few blocks away where I USED to take all my cars but poor Customer Service and being treated like crap from their terrible Staff made me switch to Audio Shack and I am glad I did. read more

THE place for tint! I've gotten 2 cars tinted here perfectly, 2017 and 2021. They are very friendly and helpful throughout the whole process. I love that I can trust these guys enough to come back every time read more

This place is legit Adam and Freddy were super helpful and l gave me great prices for the items i needed , they're very knowledgeable and friendly which is great and they do it all window tints , amps and speaker installs , definitely my new spot for all my car accessory needs! read more

Good guys but don't ever tell anyone you have a budget and let them select for you. Always do your research and know what you are getting is fair market value... read more

Would not recommend. Have an experience from over 2 years ago and a more recent experience. Was not enough room for a full detailed review so this is the basics. Brought in my Infiniti G35 2 1/2 years ago and spoke with Alex the owner. New front and rear speakers, amp to replace the factory one, auxiliary input, alarm, and door lock actuators to work with the alarm and key fob. Eventually wanted a sub installed and they said to just bring it back in, but it sounded good and was happy for $1100. Got my subs and separate amp to install myself as I have in the past, as well as my father. We can't figure out how to incorporate the amp with the wiring work they did, not to mention the gain adjuster box was cheap as hell and would make the speakers crackle with any movement. Ended up just tying in the subs into the aftermarket amp and got more bass but not quite the expectation I had. More recently a month or two ago, system was starting to sound poor. Call in to see if I could bring it in to have it inspected, Alex said they would take a look. Get a call and the tweeters in the front are out; not very happy because I wasn't expecting to have to return for more speakers. Mike attempts to up-sell me on a whole new, double din touch screen stereo, back up camera, window tint, and throws in some telescope sound equalizer to tune my new system perfectly. $2,500! Tell him I don't need the tint, back up camera, super expensive touch screen, and want the sub amp installed for better quality. Negotiated, anything over $2,000 was a no go, he matched it. Told him I have the sub amp and he knocked off another $300. Mentioned financing they do '100 Days same as Cash', which was the biggest player in my decision. Confirmed some of the terms with him, specifically that 'I could come in on the 95th day with the full amount in cash and pay it off'. I think about it for a couple hours and Mike calls back. I agree to the terms and decide to do the back up camera. Mike says they usually charge $300, absurd, but he would do it for $150 (by the way I heard him use this same line on another customer in person next time I went in, might as well just say $1,000 to make it sound even better, because even $150 is a little much after having done it with my father a few weeks later and the camera was $60!). So $1,850 and we set up the financing over the phone. Mike tells me to agree to the terms that are being texted to me, I take a quick glance, and agree. There was a $70 fee for the financing that was never mentioned, so the total was $1,920. Pick up the car a day or two later, pretty ecstatic. Alex comes out and gives me a short run down, 'tuning' my system in less than a minute (so much for that telescope tuning program that mike said would be done). Go to drive off but the shifter felt like it would slip out of gear, and the gear indicator was incorrect so they take it back and fix it. Over the next day or two I attempt to use the manual mode to up and down shift manually, downshifting doesn't work. I take apart the center console a few days later and notice a small metal piece is missing from the downshift electrode. Search around but no luck. Call up and tell Mike that it was working days before I brought it in, and withing two days after I get the car back it doesn't work. He says they would not take responsibility but would take a look at it. I bring the car back in after the first visit id rescheduled, they claim to have 'gotten rid of' the employee that worked on my car because they don't want that kind of heat or reputation. Another guy takes a look and brings up unrelated issues with my shifter. Mike said he would try and find that electrode to have it replaced, and mentioned that I should go all the way to the junkyards in Otay Mesa to look for it as well, and at most, they would TRY to pay for half the price of the part. I get the part a week or so later and let Mike know. I decide to repair it myself as I don't want anything else to go wrong. That same phone call I discuss the worst part of this whole experience. The '100 Days same as Cash' financing instead turned out to be a 90 days interest free loan with TWO payments a month of $178, overdrawing my bank account because I didn't have the money to do this in the first place; and if the amount isn't paid off, you will end up paying over $4,000 over 12 months. Mike said that is what 'same as cash' means even though he made it sound otherwise previously. I explained how unhappy I was with the whole experience and asked if they would do anything to compensate me for all the BS. Nothing. More recently my door lock actuator would not work properly before it stopped working altogether. After inspecting it, not wanting to bring anything back to Audio Shack, the wiring was done poorly, and water had leaked into a wire connector and corroded and broke off the power wires. Paid way too much for a few good things and way too many headaches and too much stress! read more

Best audio establishment in the county! Mr. Alex and his team are very courteous, knowledgeable, and professional. Alex answered all the questions I had and gave me many options to choose from for my car audio. I got a fresh system, and even a car battery, which was installed by Alex's team also! The whole evolution was solid from start to finish, from choosing my hardware to installation. Military friendly too! This audio team is the best, I'll refer any and all to them and they most definitely will keep my business. Thank you Audio Shack!!! read more

Getting your new truck audio system installed can be challenging. As much as I would love to give Alex and this place a five star review I just can't. Sorry. First, the good. No charge and fast reinstall to fix issues they caused. Plus going the extra mile to make good. Five stars for sure. Thank you Alex. Now the bad. The install initially was done improperly which caused my trucks audio antennae to not work. Short cutting the install. Clean install with outlets for the iPhone/Android not explained as an option. Wired through the glove box. Not the best way on my new truck. Even if more expensive I would have paid if given that option. One star. Average it out....three stars... I still like this place anyway. Great people. read more

Did a great job. Held to their word regarding workmanship and quote. Easy to deal with.

Gave me a great deal on tint and made my car look brand new! They also worked quickly and got my car back to me by the afternoon. Would highly recommend read more

I went to this shop to have a satellite system installed on my truck. They charged me $1200.00 for the system BEFORE I received it. I was told I had to pay for it up front. I gave them the money in good faith and waited two weeks for it to arrive. After it was installed, it wouldn't work properly. It kept losing the satellite signal. I called them about it and was told they were too busy with other customers and wouldn't be able to check it out for two weeks. Needless to say I was upset by the crappy service response. Finally they made an appointment to check it out. When I took it in they said they were very busy and it would be a while before they could get to it. I became upset and advised them to get it done and honor the appointment they made with me, that I had already waited two weeks. The person waiting on me in the front became very belligerent and snapped at me that he would get to it when he could. Then he handed me back my keys and stated that if I didn't like it I could take it somewhere else for repairs. I went back later to speak with the owner and they took it in and worked on it. After I left, it was still causing trouble. I was so pissed off at this point that I decided they did not know what they were doing and decided to get it repaired elsewhere. All I can say if you have them do work for you..... GOOD LUCK!!! read more

So pleasant and genuinely helpful. Prices are decent. But our reason for coming back is how well we are treated. Thankyou for being a nice guy read more

they quoted 200 to install my boss stereo into my car someone had pulled it out and cut wires they said they could put it all back together and also hook back up the camera , then when I dropped it off it went to 350 I was able to negotiate it down to 270.00 . I picked it up its installed but dosent work all we could do was hook the bluetooth to my phone no radio the sales person said we need to purchase a antenna for am and fm radio which he said he had to order for an additional 100.00 , I dont have radio or back up camera so what did I pay for? I am a women and 65 yrs old but i am not a push over taking this all the way. read more

When you talk about going the extra mile, this wouldn't even begin to express what Zack and his team did for my husband and I. They installed a stereo and speakers in my Beetle and a stereo & kit in my husband's Chrysler 300 in the same day. We got incredible deals on our stereo, speakers and installation but when my Beetle died in their installation bay, the whole team went to work to troubleshoot the problem. After keeping the car overnight they had the car towed to a mechanic to determine the cause. I got my car back in great condition. I love these men! I will never take my car anywhere else for my automotive audio/video needs. They take customer service to a family level. They treat you like family and they aren't sending their family out of their shop dissatisfied. Thank you Audio Shack for EVERYTHING you did for us! Thank you Zack for all the research and I'm sorry for the stress my Beetle caused you. Thank you, thank you THANK YOU! read more

Zack at Audio Shack is extremely professional, knowledgeable, and treats each customer equally. I'm very happy with the service Audio Shack has provided to me for some stereo and headlight upgrades. A+ work from Zack and his staff. Matt Carpenter read more

I have been to many many audio shop car audio heaven . SOUNDIEGO etc.. but this one blows them out the water the superb customer service. I was looking at audio shop around el cajon while my wife went to the mall wanted to get my audio done notice this store. The gentlemen Alex introduce himself to me when I got to the store gave me a quote that other store compare,handle installation was excellent and when all is done he showed me how to use the new system . Family oriented guy take care of his customer like family I recommend 6* if there was one max at 5 read more

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Really good customer service here and really great excellent installation Real good customer service hand down thanks to zack that gave me the deal of the town Thank u again read more

Audio Shack - Car Stereo Installation Near Me - El Cajon, California

It was 106 degrees out and my car needed the Windows tinted for my rear facing infant. We got lower quotes but couldn't wait for tomorrow or wait with car running for another hour. They worked with us on price, and got us in right away. I am waiting to see how the Windows look but am assured that they have done this for 7 years and the Windows will be done right. I dont care for the shady people in and out but then again this is el cajon, and would have been happier waiting the 2.5- 3 hours if the place was air conditioned. I am returning tomorrow to have my front 2 finish being tinted. I can't speak for their work until time has passed and we see if tint bubbles or fades but I will say they do seem to try hard for their customers and have great customer service. read more

This place is run by a bunch of idiots I do not recommend doing business with these guys I went in there and bought one pair of speakers and before I bought them I ask and I made sure I'll be able to return them he said yes I go in there a couple days later realizing that I didn't need the speakers then he tells me they don't take returns when the dumbass told me specifically that they do, so I decided to go down the street to stereo Depot then it goes to show how better stereo Depot takes care of their customers even tho i didn't do Business with them yet, One of the guys working out of stereo Depot I explain my situation with these idiots from audio shack and he even bought the speakers from me which he did not have to do at all which I am deffently going to do Business with stereo depot someone that's who is more professional and not these lowlifes rip-off artists that work for audio shack fuck them!!! read more

So, my mother in law and mechanic tried helping me out on doing my stereo plus the stereo control. It ended up being a total MESS. I called numerous places and they were a disappointment till I found this place. Let me tell you. They welcomed me with open arms making sure I had nothing to worry about. They fixed it everything! It is now working with steering control like nothing ever happened. Thank you guys you were awesome! read more

The other day I decided I wanted to upgrade the old car stereo on my Toyota Prius and also wanted to add a back up camera for additional safety. My first inclination was to call a certain "Big Box Electronic Retailer" and get a quote. The store opened at 10 am so I called to see what they have available. After waiting on hold for a long time, I was told that no one would be in the car audio department until 1 pm. You would think a big corporate store would have at least one person in the department...but no. I asked if any of the other stores in the area had anyone on staff who could answer my questions. "I have no idea" was her reply. She did not offer to call around. She did not seem to eager to get my business. I was on my own. So by this time I realize I have 2 options: 1. I could keep calling all the other "Big Box" stores in the area.....wait on hold....and see which store would have someone staffed to help. 2. I could check out an independent local car stereo installer and see what they have to offer. I thought about it for a while and quickly realized that the 2nd option should have been my first inclination to begin with! After a quick search on my phone I set off a mile or so down the road and popped into The Audio Shack. Once inside, I got to talking with Zack, who patiently explained some of the options I could go with. After picking out a stereo and back up camera, I asked Zack how quickly he could start the installation. "Right away" he replied. "You can pick up your car by 2:30 pm" he assured me. Sure enough, and true to his word...I received the call at 2:15 that the car was ready for pick up. Nice! I've had the new stereo and back up camera for a few days now...and everything works great. The stereo sounds nice and the two year warranty gives me peace of mind that I made a good investment. One of the main reasons I chose to go ahead with the installation was the fact that they have been in business for a heck of a long time (I cant remember the exact year, but I believe it was since the 1970's!). So if you need a new car stereo, do yourself a favor and go to The Audio Shack. They will do the job right and get you in and out quickly. read more

This place a truly incredible.....heaven for any sort of custom work you want for your car! I walked in and was greeted with smiles. Told the gentleman (Ahmed) what I wanted and he took his time in figuring out what would be best for my needs. Felt like he took care of me....deff have been recommending to all my friends read more

I've read the good and bad reviews, and I don't get it. I took my first car, Toy 4Runner to Audio Shack. The Alarm was broken, I had no fobs, and needed an amp and speakers installed. I got quoted a great price, new alarm install and installed my amp and woofer. Such a great job I took in my other car. Brought in my Honda Del Sol, that had blown speakers and used to have an alarm that was fritzing out. I got 4 new speakers installed, along with a new alarm. All done in the same day. Zack is the man to talk to. What can I say, I am a repeat customer and now I have another 3rd car i'm going to bring in. read more

Came in today while I was waiting for Discount tires to finish up balancing my wheels. I came in and immediately was helped out, ally questions were answered and a sound system set up tailored to my specific needs was discussed, and as soon as I got done paying they took my car to the back and got started on it. Very helpful, very professional, very knowledgeable guys. I will definitely recommend them to my people, and I will definitely be coming back soon to get the car alarm set up hooked up! Thank you Audio Shack! read more

I've been to so many audio shops in San Diego and always got the run around! A friend of mine told me about Audio shack. And I was very very impressed! The guys that work there have 100% customer service. As I walked in I was greeted and I explained my issues with my stereo and they fixed it. I was very pleased! I went in 2 months later to upgrade my system I upgraded and it was cheaper than I paid for my old system! Thank you Audio shack read more

I have been wanting to tint my windows for quite some time but was unsure of where to go. I was getting new tires for my car and noticed this place next door. The guys were standing outside and were very friendly and helpful when I inquired about tinting my windows. I didn't have a lot of time to spend on tinting that day and i had a very busy schedule the rest of the month. Zack was extremely accommodating and worked with me on the price. He got me in that evening and his guy did an outstanding job on my car! It looks so beautiful!! These guys are it for tinting. I definitely recommend them and will be bringing my other car in for more work. Thank you so much Zack! read more

Go in looking for 6 1/2 speakers and he wants to charge me $330 for 2 pairs of Kickers with install. Those speakers are $52 everywhere so he wants to change $226 for install. They aren't even component speakers. Out of his mind. Know your audio prices before you fork out some money. They don't have prices on their products for a reason. Best Buy speaker install is half that. read more

These guys took good care of me and did a good job installing Alpine speakers and JBL under seat powered sub. I'm very happy with the results especially after being very particular about the installation. Alex is a stand up guy and although I was uncertain about the sub, he made sure I was still satisfied. He was very professional. I'll be back for more work! read more

Had a new screen and back up camera put in my daughter's car for Christmas. They understood we wanted it done ASAP before break was over. They were able to do the install the Friday before break was over. We were initially quoted 7 hours for install time. They finished in 5. We asked about an adjustment in labor install hours and were told they put 2 guys on it so they could install it quicker. There was no adjustment made. I only rated 4 stars because I was not crazy about them telling us we had to pay installation by the person. In all my years I have never been charged this way. Maybe I am missing something. The installation was done well. I am a little concerned about the placement of the USB port. I'm hoping it lasts with my daughter. They do offer warranty. The staff was very friendly and helpful. I plan to return for an upgraded alarm system for her car just don't want to be billed unnecessary installation hours. read more

So i called these guys ahead of time to have my receiver removed from one car and installed into my truck that has a stock radio & JBL speakers in it. Over the phone right then and there he says $300 for everything. Cool. Thats a deal. Dude even asked if i had a jbl system in it. I show up a week later and told them about my conversation with the guy over the phone. The guy i was speaking to picks a harness and adapter from a shelf and goes "Nope, well whoever you talked to didnt have these parts in mind. I can do $500". So i said "then im going to have to come back because thats a lot more than what was said over the phone". Guy looks over at who i assume runs the place. He goes "ill do it for $350, so we can keep your business". I agreed, paid them and they got to work. It took them about 3 hrs to do but without any complaints i waited patiently while listening to them talk badly about everyone who walked out of there. After they were done the guy i was originally speaking to says that he couldnt get the controls on the steering wheel to work. I said that it was fine as long as the stereo works. I turn on my car, adjust my settings and drive somewhere to get food, turn off the car and there is this head jarring pop. I call them and the guy tells me that the factory amp will do that with an aftermarket receiver. If they were to fix it, it would be extra money and 4 to 5 hrs of rewiring work. Thats a bunch of crazy baloney. Ive had plenty of new receivers put into my car with factory systems and never have i had this problem. Its either a grounding issue, which i never had with the factory receiver or they wired it wrong so the amp doesnt turn off before before the radio. Never taking a car back to them and neither should you. read more