I have purchased numerous audio products from AVI since 2022…read more Tony, Dave and his team have always provided me with great customer service and personal care. When things go wrong (which is rare), they quickly respond to phone calls or emails. They have advocated on my behalf to save me thousands of dollars. If you're considering high end audio equipment, and you want to ensure you will received personalized care suited to your system and budget, run to AVI in Marin.

I contacted Audio Video Integration looking to demo a compact, single-box streaming speaker system…read more(specifically inquiring about options like the Naim Mu-so 2 and McIntosh RS250) for a small space with strict size constraints. Sales rep Dave Costa was dismissive, patronizing, and completely misunderstood basic product specifications from the start. He repeatedly insisted that self-contained wireless speaker systems require external speakers, conflated them with separate streaming amplifiers, and aggressively attempted to upsell expensive component stacks while completely ignoring my explicit space requirements. When I clarified what I was looking for, he doubled down with unsolicited lectures about my budget, patronizing comments about how I conduct audio comparisons, and backhanded insults toward reputable brands. As an audio professional, I expect a specialty dealer to listen to customer requirements and understand the gear they sell. Assuming a specific form-factor request equates to a lack of budget, and talking down to customers because of it, is terrible business. I will gladly take my business to another high-end audio dealer that values customer service and knows their inventory.

The salespeople here certainly know their products well, but once the sale happens things quickly…read morefell apart turning into a huge time suck. Emails with product information were incorrect and took multiple attempts to get accurate information. They called me back a couple times on the wrong phone number. Reason I didn't answer - it's not my phone number. My correct phone number was right on the receipt! It started when they called me to pick up my TV and was told upon arrival that it wasn't there. There's an hour in my life I don't get back. No one picks up the phone there - not in sales and not in service. No way to leave a message and the phone goes on eternal ring. More time sucking. Emails and phone calls go unanswered and take several days to receive responses. They'll probably say they'll call you at 10, but instead call you at noon. The sale has already been made, and it's very clear you are no longer their priority, nor do they care about your time, their personal reputation, or their company's reputation. Turn'em and burn'em. They don't stand behind the products they sell. Did they once even hint at apologizing for anything that transpired - nope! They attempted to make a profit off of my warranty issue by selling me a second full-rate installation. I had already paid someone to install the defective TV, now I've got to pay them, with profit? At least give me a discount. If you want expert advice, this is a great choice. But, after you get the advice, go somewhere else to buy what you want at a place with decent post-sale service.

Wish negative stars was an option. Stay away . Far away . They will sell u a dream then u will…read moredeal with a nightmare. I Spent $8,000 on a 8k TV , soundbar & remote with custom install . First they brought me the wrong TV . It was a 4k tv not an 8k and these guys swore that it was the correct TV but I stuck to my guns and kept telling them I bought an 8k tv. At the end I was correct and these clowns had to take the tv back and bring me the correct tv ( it's a $2,000 difference in price from 4k to 8k tv). So they needed to go all the way to the third floor of my house and do 2x's the work since they don't know how to read tv boxes which clearly show 8k & 4k in huge letters. Btw this was all during covid and I told them I didn't want to much traffic going through my home . Well that didn't happen as they needed 4 ppl to install one tv. Then the install was horrible as they drilled extra holes in my wall (they did not measure correctly the first time) & they damaged my furniture when they dropped a drill on it ( my furniture was very expensive). Now I'm going through technical issues as the soundbar is having issues with the TV when using arc. They did come fix it but now they need to come hide another wire behind the wall . The remote that I paid about $500 for with custom programming works when it wants to . I don't know what else to do do I called a customer service phone number to complain only to be told that the magnolia brand will be going out of business. Like wtf . Now I'm gonna be stuck with shitty tv soundbar & remote that are not compatible with each other????? My wife is so upset and she constantly reminds me of the terrible time she is having with the remote. I bought a system from magnolia 15 years ago and that system works better than this new one but it was almost $20,000 and is installed in my theater room . My three other system which are in my living room and two kids bedrooms also work better and were purchased at Best Buy. Those are Sonos, Bose and LG sound with LG and Samsung tvs . As of now I hate this place. Message me if you would like pictures and videos as I have documented everything and will be speaking to my lawyer if this does not get fixed asap.

I walked in this summer genuinely interested in getting into analog, and left having been told I…read morewasn't the kind of customer this store sells to. The owner didn't ask what I listen to, what I own, or what I was hoping to build. He told me he typically sells to people with the "means" and the "space" for an analog setup, and that he couldn't help me. That was the whole interaction. For context: I already run a KEF LS60 system with two KC62 subwoofers. The KC62 is roughly the size of a shoebox. Neither means nor space was ever the issue, and one question would have told him that. I don't know what he was actually reacting to, and I'll never know. What I do know is that a dealer who sizes up customers on sight instead of asking them anything is bad at the job. Plenty of shops in this city will take your questions seriously. Go to one of those.

Best shopping experience I've had in a decade. Tim was super helpful, talked me out of spending…read moremore money than necessary, and obviously knows his stuff. Will return and highly recommend.

I ve had great experience with MLA in the past. Graham of MLA in the East Bay would bring items…read moreout to my home and put them in my system to evaluate. Then if I I chose to I could buy or return without any obligation on my part BTW, I've done business with both stores and found their sales & service to be excellent.

Found as I walking by. Went in, it's a very nice shop! I was not looking for anything in particular…read moreand just browsed around. Employees were nice and let me look and spend some time in the shop. Can't speak to price or anything didn't inquire about anything.

I never thought to write a good review for them till now. I…read morepurchased a blue tooth Pioneer Audi with Back up Camera in Feb 2018. I noticed that lines of the back mirror is more triangular than square. So I called them if there is a software update available for the unit. They said it's adjustable by setting. So I went the shop last Saturday. And they showed me how I can adjust the line the way I want. I feel their customer service is outstanding and highly recommend if you want to install a blue tooth backup camera for your vehicle. Quite often sales people are nice when you try to buy something. But after you buy a item, most salesman don't care about the service. But they are different. Hatch took care my issue. He is excellent. Thank you very much.

Audio Symphony updated the sound in my old school Tacoma truck. The new speakers sound a million…read moretimes better than to stock speakers, and the installation was fast. I made an appointment, dropped the truck off, and picked it up at the end of the day. They are COVID conscious and are respectful of personal space, so you don't have to worry about your space being invaded during a pandemic. The construction out front is a bit confusing, but they have their own private driveway / access to their shop just off of Pine Street behind the gas station. They used the existing, original speaker space to install the new ones, so everything looks the same, but the sound is MUCH better! They also insulated inside the doors, keeping the sound inside the cab. I use the truck for off road adventure, and they assured me the connections would be solid and not come loose. They also made it known that they stand behind their work and product and would address any future concerns should they arise. All in all, a great shop - These guys have been around for years and years and I highly recommend them.

Music Lovers Audio & Video is exactly what its name promises, and Spencer Giel is exactly the kind…read moreof person you want guiding you through one of the most rewarding and dangerous journeys you can embark on as an audiophile. I came in as someone just getting into the high end audio market, surrounded by gear I could only dream about, and Spencer never once made me feel unwelcome or out of place. I've visited other stores where you can feel judged the moment you walk in based on your wallet size. That was never the case here. As someone around my age with the same passion for amazing sound without millionaire budgets, he got it immediately. He worked with me from start to finish, helping me build a system that punches well above its price point. The result was a carefully curated blend of tubes and solid state that created a synergy I didn't fully appreciate until I heard it all together. He helped me select my Paradigm Persona 5F speakers, Audio Research LS27 preamp, Parasound A21+, AudioQuest Niagara 3000, and interconnects. Each brand chosen with intention, Paradigm out of Toronto, Parasound originally based right here in San Francisco, Audio Research from Minnesota, and AudioQuest from Irvine CA. Respected names with solid reputations in the audiophile community that fit my budget without compromising on quality. Any system I was curious about I was able to audition without any pressure or hesitation. That kind of access says a lot about how they treat customers. And it doesn't stop at the sale. They helped with three moves of my audio gear, something regular movers simply are not equipped to handle with equipment this precious. They also helped connect my system which is a level of service you just don't expect from a retailer. That kind of relationship goes well beyond a transaction. The store itself is filled with incredible gear across some of the most coveted lines in the industry. McIntosh, Audio Research, Boulder, Anthem, dCS, and speakers from Paradigm, KEF, Wilson, Sonus Faber, and more. They also specialize in home theater if that's your thing. Just be warned, every visit is a little dangerous to the wallet. And don't overlook their preowned section either, it's where real bargains hide. That's how I picked up my Audio Research preamp for half its original price. This place is a "Music Lovers" dream whether you are just starting out or building your end game system. Ask for Spencer Giel, he's the real deal!

Great gear and great staff! This store has a wide selection and fantastic demo rooms. The staff are…read morevery knowledgeable and friendly. Spencer was very generous with his time and spent a good 45 minutes discussing speakers, and amplification with me. He also allowed me to demo a bunch of my favorite tracks. I will definitely be back next time I am in town!

I was salivating over the Bowers & Wilkins (B&W) 804D3. I decided on the white ones because…read morethey're not something you see every day. They have silver tweeter housings instead of the usual black. They also have gray speaker grilles instead of the usual black. It made for a nice decor scheme for my front living room. I'm very happy to have them. I posted some pics. Bought while adhering to safety guidelines. Mike Ortega was my go to guy. Apparently, there were no white ones within a few hundred miles radius so he had some shipped from the other end of the continent. Thanks Mike In the past, the folks at Magnolia helped me buy a part for a speaker that I did not buy from them. I also bought a DVD/CD player and some parts for an audio rack; so yes, a very helpful staff.

Andrew and his team were awesome. Andrew came out provided a solution for our needs. Installation…read moreteam was professional, informative and thorough. Also accommodating. Had other quotes and Magnolia was the best value and quality was top notch. Highly recommend.

CJ Is passionate about music and setting your home up with speakers. He's very responsive and…read moreknowledgeable. He upgraded my Sonos systems throughout the house and got my app all set up. Easy peasy. Highly recommend. He is also reasonably priced for the service he provides.

CJ came over on short notice and diagnosed the issue with my back yard speakers. He gave me a…read morenumber of different options and I actually learned a lot in the process. He upgraded my blown back yard speaker and made sure audio in rest of the house and back yard was functioning well. I highly recommend CJ. I'll be calling him for my next home audio upgrade.

We came in with advice and what we thought was correct information from *calling in advance,* only…read moreto drive out and get the worst customer service from two young, chip on their shoulder, punk kids. It's been a while since we've experienced someone who clearly hates their job. "Jae" was rude and couldn't seem to care any less. We'll take our business elsewhere.

Although they have a number of mid-range audiophile products (amps, speakers), there were three…read moremajor issues with this location. 1. The staff made us feel like we were putting them out with each of our requests; even something as simple as switching between speakers. 2. The staff member had absolutely NO knowledge of the products in their showroom. Simple questions about the power handling, sensitivity of speakers, etc. went unanswered. This could be a training issue or a lack of caring/passion for the work. 3. They did not have many of the amplifiers they sell hooked up so it was impossible to hear them. Anyone expecting to drop $$$$ on equipment will want to listen to the products. If you are serious about music and audio equipment, go somewhere else.

i've done 2 cars with SS Customs and they are amazing. Top notch PPF and installation quality!…read moreIts not the cheapest place in the area, but it is totally worth it! I made a mistake of taking my wife's Tesla to a different PPF place and I regret it so much.. Quality is absolutely not comparable to SS Customs. if you want true professionals to take care of your car - SS Customs is the place

Model Y performance. Did the full vehicle PPF and Window tint…read more Quality of work was simply fantastic. On the first drive the ceramic tint kept the heat on a full sun day noticeably different inside the vehicle. The PPF is flawless at day of pick up. Cannot notice any edges or lift. Everyone I dealt with was incredibly helpful and friendly. I have a few other projects I will be bringing to SS Customs. Good work ain't cheap. Cheap work ain't good. These guys are great