I have purchased numerous audio products from AVI since 2022. Tony, Dave and his team have always provided me with great customer service and personal care. When things go wrong (which is rare), they quickly respond to phone calls or emails. They have advocated on my behalf to save me thousands of dollars. If you're considering high end audio equipment, and you want to ensure you will received personalized care suited to your system and budget, run to AVI in Marin. read more

I contacted Audio Video Integration looking to demo a compact, single-box streaming speaker system (specifically inquiring about options like the Naim Mu-so 2 and McIntosh RS250) for a small space with strict size constraints. Sales rep Dave Costa was dismissive, patronizing, and completely misunderstood basic product specifications from the start. He repeatedly insisted that self-contained wireless speaker systems require external speakers, conflated them with separate streaming amplifiers, and aggressively attempted to upsell expensive component stacks while completely ignoring my explicit space requirements. When I clarified what I was looking for, he doubled down with unsolicited lectures about my budget, patronizing comments about how I conduct audio comparisons, and backhanded insults toward reputable brands. As an audio professional, I expect a specialty dealer to listen to customer requirements and understand the gear they sell. Assuming a specific form-factor request equates to a lack of budget, and talking down to customers because of it, is terrible business. I will gladly take my business to another high-end audio dealer that values customer service and knows their inventory. read more

Submitted a request for quote/more info on Oct 16th and to date Oct 30th have not received a response back. Yelp quotes response time of 24 hours ------------------- Update: received a call within a couple hours of my post. The gentleman apologized for not getting back to me sooner and we discussed my project and he pointed me in the right direction. I need a contractor to come out first to do what I need before having AVI come out. read more

I was interested in MSB products but I wanted to listen before making a decision. MSB guided me to Tony at AVI, who welcomed me with his positive, enthusiastic vibe. Together we arranged a couple of demos of the DAC I was interested in, so I could listen over time and get a good feel for what it had to offer and whether it was right for me. He is a fun, fascinating guy whose genuine passion seems to be to expose his customers to the best audio equipment available and then gently guide them with recommendations that fit their budget. I ended up buying through him, and I am very happy with the decision... I highly recommend both MSB and AVI - both businesses are first class. Thank you, Tony! read more

What a great team. We are lucky to have them in Marin. You get expertise which cuts through all the noise and confusion to guide you to excellent audio/video solutions. High standards but not audio snobs. Not pushy - just experts trying to get you to make good equipment decisions. Dave and Tony were super helpful in the shop. Tony delighted in showing me how he had set up a relatively modest stereo to sound like a millions bucks. (Also, his eccentric collecting of Titanic artifacts and famous letters is a hoot). Dave was super helpful and supportive and patient. The install team of Stephen and Tyler were skilled, kind, patient and efficient. Overall, I highly recommend this team to get your audio/visual setup firing on all cylinders. read more

Stephen and the A/V Integration team were awesome to work with. We contacted them to schedule a TV mount above our fireplace for the day we were moving. There were some issues with drywall, which made it more complicated than a normal TV install, but they had a partner come and install some backing and got the TV installed in no time. They were also very consultative on how to handle the electrical as the fireplace prevented us from going behind the wall. They were on time and super professional - and now our living room looks amazing and everything looks super clean. I'd highly recommend them to anyone read more

I have been buying gear for many many years. When I decided to buy my "last" set-up, I ended up working with Dave Costa. I was blown away w/his knowledge & attention to detail. I bought a fairly expensive turntable (among other pieces of gear) and he personally spend several hours setting it up. Buying high end gear is a big outlay in time & money. This shop, & especially Dave ,made it v worthwhile for me. No hesitations in recommending him to anybody that reads this. read more

MSB Select DAC. Great experience dealing with Dave Costa from start to finish. He ensured my equipment is properly packed for safe transport to east coast. He followed through every steps of the way and responded quickly to questions. I will definitely reach out to Dave again if the need arise to buy my next gears. Highly recommended! read more

Great service. Knowledgable staff. David worked with us to develop a great audio and video system for the house. He knew his stuff and did not oversell us. Anthony installed the system and was a rock star. He was friendly, efficient and brought our network and systems into the 21st century. Great experience all around. read more

I started working with Dave Costa and Team Probst in May of 2022. Dave helped me select an excellent MacIntosh hybrid integrated amp, Lumin streamer, and JL subwoofers to go with my existing Aerial 7T speakers. The result is spectacular. More recently they worked with me to upgrade my AV system in a different location and installed an Anthem amplifier, Paradigm bookshelf speakers, Paradigm soundbar as center channel, and another Lumin streamer. The result is truly transformational as the space is a large room with 2-story cathedral ceiling and one wall that is all glass with steel supports - acoustically challenging. All in all AVI carries some of the best hifi audio, home theatre and related products, including power conditioning and acoustic isolation. The salespeople know what Their techs who have come out to my home have been knowledgeable, polite, efficient, and thorough. I recommend them without reservation. read more

I stopped in to ask a few questions about a receiver that I did not purchase from them but had been having issues. Toby was extremely helpful and I decided to send my receiver back to the online store and purchase directly from AVI. They provided excellent service and support since the purchase and since then have bought a HALO remote from AVI. I highly recommend anyone looking to purchase their first system or upgrade an existing system to visit Tony and his staff. read more

A good friend recommended AVI when I was in the market for a turntable. Dave provided outstanding service. He explained the key elements for evaluating equipment options, how to incorporate the turntable into our existing sound system, and what to consider if/when we upgrade our system. He was immediately responsive when I had set up questions and followed up to confirm that we were happy with our purchase. I highly recommend AVI and look forward to working with them again in the future. read more

My CD's were stuck in an old Bose Disk Changer. i called around to see if anyone could help me. Anthony suggested I bring the faulty drive to the shop. Anthony picked up a set of screwdrivers and processed to open my CD changer while I inspected the showroom. I had never been inside Audio Video Integration. They have a very impressive set-up. They carry most of the top rated brand. A few minutes later, Anthony extracted my CDs and I went ..on my way. I could not asked for a better experience. Now I know where to go for any of my audio video needs. Thank you. read more

Dave and Matt. Two guys who were super helpful. I'd purchased headphones years ago from them and the headphone over time needed to be replaced. The headphone division of the company who manufactures them doesn't exist anymore. These guys took the time and care to do the installation for me. If any of you need hi-end luxury equipment or install at the fairest deal possible or just want to make sure you're taken care of genuinely, go to Audio/Video Integration! Thank you so much guys! You two really made my day! read more

Customer service attitude was horrible. Rude and arrogant. (And for some issues not very educated )

I know a bit about electronics, having built radio stations and recording studios years ago. The idea that wire could make much difference in sound doesn't make much sense to me. But another high-end dealer installed my should-have-been fabulous speakers in my new home in Marin, using in-wall speaker wire. For seven years I've wondered if I should have bought better speakers. AVI would have loved to sell me those $60k speakers of my dreams, but first they sold me several thousands of dollars of wire. Very special wire, that was the biggest improvement in sound of any change I've ever made. My speakers now sound so much like the wonderful speakers in AVI's showroom that I can't really justify the new mortgage to buy them. Wire absolutely can make a huge difference, and though the prices seem silly, you can't find a better price/benefit ratio. The moral of the story is that AVI helped me make the best purchase for me, rather than push what was best for them. Honest. Straightforward. Great listeners. Nice people. Absolutely top quality. Huge range in products offered. Wonderful to have them in Marin. read more

I called AVI based on some of the positive reviews I'm reading here, but unfortunately did not have the same experience. When I asked for a home theater installation, the response I received was, "We're booked out for a few months and really only want to do business with people who buy products through us. You can send us an email and maybe something will open up." Terrible customer service attitude. read more

We hired Audio Video Integration to install some speakers in our walls and they did a great job! Very professional and high quality work. They spent a lot of time consulting with us on the best solution to make sure we were happy. I would recommend them for any home theater project big or small! (as said from my husband's review below and couldn't agree more) read more

Buying a high-quality sound system for your home is daunting these days. We have a 1908 home with some associated challenges. At first blush, AVI looked out of our price range & the show rooms can be intimidating. Tony gave us our first intro in the showroom, then came to our home & made recommendations, with options. Tim helped us when we returned to the store to listen again to speakers & assess sizing & finish options. We ended up ordering a TV & universal control as well as a sound system. Bill lead the installation, and talked us through some speaker placement choices. It's a dream come true! Sound is awesome, integration is amazing, and it's literally changed our life. We should have done this years ago! A++ to the whole team. We couldn't be happier with the system. read more

This is a terrific company that we highly recommend. They stand behind their products and provide excellent follow-up service. We had a complete system installed and they were very helpful in providing options based on our budget. We upgraded from what we initially had in mind and we are thrilled with our system and the company's commitment to their customers and products. We can't say enough great things! read more

Recently the receiver for my home video system failed and I contacted Dave Costa of Audio Video Integration to discuss solutions for my system. I have worked with Dave over 10 + years and he has always provided the highest quality recommendations and service. Various products were researched and a suitable solution was proposed that fit both my technical requirements as well as my budget. The installer Stephen was outstanding. I could not be more pleased with the customer service provided by AVI read more

Great service, very responsive and accommodating. Nathan will go above and beyond to research and help you determine what is needed to achieve what you are trying to accomplish. Thank you from ~ Marin Acura read more

The AVI Team is very knowledgeable and helpful. Michael is a wizard at programming and their Project Manager - Nathan is great to work with. I highly recommend AVI if you want to have the dream movie theater entertainment system in your home. They helped me find the right system and stayed within my budget (my budget was 150k-175k). Thank you guys for all your help and beautiful installation! read more

Nice to have an option for higher end audio components in Marin, but me thinks the folks here go a bit too far in pushing their wares. Their clientele is clearly folks who have money to burn. Great sounding systems, but when you're telling me I need to spend $3,500 for a power cord to properly filter the power leading to a $27,000 Pre-Amp, and $2,500 for the connection from the Pre-Amp to the $35,000 Amp.....you lose credibility. Some research quickly shows that's hokum. There are better sources for high end audio systems that sound like live performances, without the need to spend ridiculous sums of money. Check out Music Lovers in Berkeley and S.F. for a more down to earth and realistic experience, with all of the same audio excellence. read more

My entire interaction with AVI from day 1 through full-installation was an A+. Dave led the charge and helped me navigate my specific AV situation perfectly. I appreciate his attention to detail and also hearing where I wanted to go with the design (and also where I didn't want to go). I will always look to Dave for future design and equipment needs. From a project management standpoint, Alan was also amazing. He put the project into motion and led the installation team (Miguel, Ian, and Stephen) to execute perfectly. I couldn't be happier. My neighbors might not love the install based on the volume coming out of my house . . but I think they'll be okay. Thanks AVI team. You guys rock. read more

This review is long overdue! We bought a house in Marin back in 2016, the first thing I wanted to buy was audio and video equipment! I had heard about AVI from a friend but thought there was no way I could afford the products they carry. Just for the hell of it i stopped in one day and spoke to the owner Tony, I told him my budget and he made some recommendations, I decided to buy the equipment in stages, first stage a pair of speakers and a quality receiver, and some wiring work for my house. Fast forward two years and i was ready for a sub woofer and center channel, problem was the center channel that matched my speakers didn't fit on my mantle, so Tony came up with a creative solution to build a custom center channel using a top of the line in-wall speaker and had an enclosure built to match my towers. I also picked up an entry level sub-woofer, knowing I can always upgrade in a few years. Well the center and sub were installed yesterday and I couldn't be happier. Tony also came over to calibrate the speakers, he even gave me a very generous discount on the calibration cost, he has a customer for life now! Tony is honest, and does his best to make his clients happy. His products are top quality and a little on the expensive side but he works with your budget to put together the best solution for you. I won't be replacing any of these components for a long time so investing in high quality equipment just made sense. If you are in the market for audio equipment I highly recommend giving AVI a shot, at least talk to Tony and get some options, you can't go wrong. read more

I would like to recognize Dave Costa for the exceptional customer service experience he provided! Dave sold and installed my new cartridge for my turntable. The amount of care and effort he took to make sure the job was done perfectly was outstanding. His level of expertise and advice provided a wonderful encounter! read more

Our life is dependent on internet. Have 1 gig speed, luxul router and wifi waps, netgear modem and xfinity. Everyone blames the other. Called these guys and everyone from the phone operator to Chris and then Nathan calling me back were awesome. They were booked to early Nov and it turned out my modem was dead and I figured it out. However, I have never been a customer nor paid them anything. They were so responsive and trying to be helpful. Nathan their networking guy proactively called me with some advice just after hearing my issues with out any request from me. All I am saying is I wish other vendors treated customers even a new one while they were swamped like they treated me! read more

This place is fantastic. They have the most impressive listening rooms of any store in the Bay Area. Their high end Wilson Audio setups are amazing. But lets face it not everyone is into having the absolute best sound. Not to worry, this store is so much more than that. They do all of my whole house internet and wiring and they maintain my system so that if it goes down they are there to help me out and they are really great at keeping my system up to date. The guys are easy to talk to and are willing to help out when I need it. This means a lot to me because as much as I like and need to have the internet I don't want to be an IT guy. So if you want to improve your internet, add an in home system of just about any type, create a better listening experience in your home or go all out to get to sound and video nirvana this is the place. And the best part of it is it is right here in Marin! Thanks for all of the help over the last 3 years. read more

We moved to this area about a year ago and needed some AV work done for our house and newly remodeled patio. Matt was super knowledgable and helped us to figure out what would be best and also fit within our budget. When it came time for the install, Matt was here with the installers. Everyone was the utmost professional. They made sure everything was clean and tidy when they left. These are smart intelligent people who go the extra mile. In a follow-up call, they were very responsive to get the same installer out. I had an issue where my contractor cut my internet cable, never told me, and thought he would fix it the next day. AVI immediately sent someone out and determined that my contractor caused the problem! They fixed the issue and all was good. We would highly recommend them! read more

Would highly recommend using Audio Video Integration. They work within your budget and treat your project, large or small, with importance. We had only positive experiences with everyone we worked with--from the planning stages with Dave and Nathan to the install with Miguel and Steve--everyone did a great job. They really know their stuff! read more

I've had a really positive experience with Audio Visual Integration from initial contact, through the sales process, and most importantly the installation process. The entire team are knowledgeable and passionate about what they do. Steve and Dan, who installed a wide set of in-ceiling speakers, are tenacious & creative problem solvers and did an excellent job of minimizing the impact to the surrounding areas when running new wires. We had the team work on multiple Sonos products, install a new TV, program a remote, and evaluate our home network. Highly recommend. read more

I can't believe we have a full media room in our own home thanks to the great work of Audio Video Integration. They pride themselves in providing their customers with quality products at competitive prices. Audio Video Integration has top-notch customer service with an amazing team of installers. Installation was quick, practically in and out in no time, leaving us to enjoy our new media room within hours. The entire time they were focused and attentive to every detail ensuring settings were adjusted to the exact specification to give us a crystal clear image and a sound that felt deep to the soul. Not only did AVi install quickly, but were also a PLEASURE to work with. Every phone call, text and email was responded to right away. I do not have enough words to express how thankful we are for their service and attention to detail. I will continue to use them and tell everyone I know about them! Thank you AVi, you guys are all unbelievable!!!! read more

I recently bought a house in Hamilton Field and wanted a new TV with surround sound and the ability to play music in different parts of the house as well as out on the patio. Dave Costa was very knowledgeable and helpful. He and Nathan worked out the details for a new Sony 4K TV and BluRay player, custom surround sound speakers, wiring outside speakers, and Sonos speakers for other rooms in the house. The installers, Steven and Nick, were thorough, neat, professional, and did an outstanding job putting it all together. Michael, the programmer, set up and explained the system and the touch screen remote in simple terms making the the whole thing a joy to use. The end result is fantastic, much better than I expected! I highly recommend Dave and Audio Video Integration. read more

Our purchase of a bigger home a couple of years ago opened up the door for me to finally get my dream AV system. The challenge was getting something that would meet our aesthetic requirements by eliminating the clutter of my past systems, i.e. no separate front speakers, no visible subwoofer nor system components. This requirement ultimately became the topic of heated "discussions" between my wife and I as I tried in vain to propose my solution ideas that fell on deaf ears. Realizing that it was time to engage a professional, we met with Dave last February who spent over an hour at the showroom educating us about the essentials of a quality AV system and how he could easily configure a solution to meet both our performance and aesthetic requirements within our budget. Dave's knowledge, friendly professionalism and patience was worth the price of admission and finally we had an AV system with which we would both be happy! However, we had another wrinkle as a fireplace remodel was also part of this project as our plan was to mount the TV over the new gas insert with conduits running through the wall for connections to the AV components that would be housed in a closet nearby. This was not a problem as Dave was able to recommend a contractor who was able to work with his team towards a coordinated outcome. Fast forward to today - our fireplace remodel is done and our AV system has been installed and freshly calibrated by Mike and Steve, who have been a joy to work with throughout the past months during the installation and we couldn't be happier! read more

Audio Video Integration - Sony 65" Bravia Master Series over Mendota 44i Gas Insert - Home Theatre Installation Near Me - San Rafael, California

See all

Top notch service every step of the way! From my initial phone call to bringing home my component. Dave assisted me as though I was one of his highest spending customers. He knew from my initial phone call the little amount I was looking to spend and he still took the time to spend with me answering all of my questions while showing me around the store. It truly made me feel valued. He knew the product I was wanting to buy was going to take several weeks to come in. He asked me to call him after a couple of weeks to verify the order went through and he also sent me a courtesy email detailing the status of it. My item arrived earlier than expected and Dave had done all of the custom assembly work for me! He made sure to explain the operational procedures for me. I Never felt rushed as he wanted to make sure every detail was covered. He helped with loading it my car and ensured its stability. I come from the customer service industry and Dave has this nailed. I will definitely be a repeat customer! As I write this review, I'm listening to my new component and am so happy with it and the assistance I got from Dave at AVI. read more

I went into this shop to look around and check out their products. I spoke spoke with Dave Costa and he was very friendly and knowledgeable. I ended up buying some high end headphones from Dave and as a result, I am very pleased and satisfied. I never intended to budget this amount for headphones but Dave was great to work with and made things happen for me. read more

These guys are great! They installed our simple stereo system with kindness and efficiency. Then, the next day, when I had a problem with the Bluetooth, they offered to come right over and give me more instructions. I'd recommend them! read more

We hired Audio Video Integration to install some speakers in our walls and they did a great job! Very professional and high quality work. They spent a lot of time consulting with us on the best solution to make sure we were happy. I would recommend them for any home theater project big or small! read more

We stopped by Audio Video Integration to look at theater seating. We were met by Dave Costa.Dave also showed us the audio rooms. AVI has access to some of the best on the market. Dave went through all of the possible choices with us. He also called the theater seating rep to negotiate a very good price. Dave is absolutely fantastic. I would highly recommend anyone who has an interest in new audio video items to check out Audio Video Integration. read more