Hourly rate too expensive $150 an hour, then a travel charge on top of that. A reasonable rate…read morewould be $90 an hour, depending on the complexity of the job and the skill level very easy, to difficult. For super difficult I could see $150 an hour depending on what is being delivered. Better to buy a Pro Support package with your computer manufacturer.

The owner Jim is an amazing person. He is smart. He's intelligent he's friendly. He's kind. I was…read moreso happy to find someone who could work on my Apple computers at a very reasonable price and he is extremely honest. He fixed both my computers in less than two hours.

I have purchased numerous audio products from AVI since 2022…read more Tony, Dave and his team have always provided me with great customer service and personal care. When things go wrong (which is rare), they quickly respond to phone calls or emails. They have advocated on my behalf to save me thousands of dollars. If you're considering high end audio equipment, and you want to ensure you will received personalized care suited to your system and budget, run to AVI in Marin.

I contacted Audio Video Integration looking to demo a compact, single-box streaming speaker system…read more(specifically inquiring about options like the Naim Mu-so 2 and McIntosh RS250) for a small space with strict size constraints. Sales rep Dave Costa was dismissive, patronizing, and completely misunderstood basic product specifications from the start. He repeatedly insisted that self-contained wireless speaker systems require external speakers, conflated them with separate streaming amplifiers, and aggressively attempted to upsell expensive component stacks while completely ignoring my explicit space requirements. When I clarified what I was looking for, he doubled down with unsolicited lectures about my budget, patronizing comments about how I conduct audio comparisons, and backhanded insults toward reputable brands. As an audio professional, I expect a specialty dealer to listen to customer requirements and understand the gear they sell. Assuming a specific form-factor request equates to a lack of budget, and talking down to customers because of it, is terrible business. I will gladly take my business to another high-end audio dealer that values customer service and knows their inventory.

Alan is one of those guys that you meet that on first blush may seem like he's selling you a lot of…read moregear you don't need. I'm a former technology journalist and he had stuff I hadn't heard of. I ran his gear past people in the know who said "yeah, that's good." A sidenote: Sometimes Alan is slow to get back to you on phone or iMessage. He's booked solid. I don't like it any more than you do. But in the bay every single good professional is like this, because they are inundated with calls and need to do in-person evaluations to do a good job. I wish the world was easier too guys. Sorry. Alan did a giant (119") 1080p surround sound installation in my loft in Oakland late last year. It was costly, and Alan worked with me to bring down said cost with explanations behind every bit of rational and actual links to what he was getting. Alan also let me use gear I already had, which meant that the actual installation itself was quite confusing to look at at the end. I was furious, and not particularly nice to Alan afterward thinking he'd broken everything. No, what he'd actually done was an intricate, cost-effective amp/ethernet installation, built through the *ceiling*, leading to my aged receiver, to the speakers I had provided. In essence, if you know stuff about a/v, once you bring in someone's potentially bashed-up gear into the situation it effectively is a gamble to see what will work with what. Alan not only made it all work, including with a receiver that I would frankly describe as aged, he recommended the right places to save money to still have the effect I wanted - an awesome home theater. It came out looking and sounding amazing, and more importantly removable. He taught me in a non-condescending manner what he did and why he did it, and made a clear promise (and actually booked time to) fix any problems. There were no problems. Any anger I had was that I didn't understand how it worked and the only criticism I could give was Alan didn't leave a manual of his work. Alan is not cheap. Alan is also - and I use this term very rarely - an actual artist. He wants the thing to look and sound perfect. I just hired Alan to do a second job he has not started yet, and he talked me OUT of spending $3000+ on a new projector screen and $2000 on a new projector, telling me to keep my quite-adequate plasma screen, as it'd be just as good. I am sort of a gadget/network person and know what I'm talking about. If you want a cheap guy to do an okay job, don't hire Alan. Don't waste is time. He will charge what he charges for the gear at the price it comes out at (if not cheaper, and believe me I've checked). If you want someone to put down some cheap CAT cables and some HDMI cables he found on Monoprice and Amazon, give them a call. Alan is an actual professional who knows a lot. I take umbrage at anyone claiming Alan "focuses on dollars more than customer service." My own personal experience, even when I was not the most calm (calling him at 2:30am GMT from England, where I was at the time of installation), is that he cares more about customer service than most A/V people I've run into. And knows more than them too. Overall, what you get is the closest you can to professional at a consumer price. It's not cheap. It never will be if you want something that'll last, sound good and look good. If you want constant download speeds/constant signal throughout your home, Alan is going to find *what will do it.* To S.B.: I do not know specifically what equipment you were left with by Alan, however I have spoken to him about the networking gear he uses, which (I used to sell WIFI/WAN/LAN gear commercially) is Unifi/Ubiquiti gear. This prices much the same as a Netgear Nighthawk/high-end ASUS router, and gives superior service all around. Alan is not just a guy who knows things about audio/visual, he is actually very smart and knows about networking gear too. I do not believe you were sold a $1000 router. I imagine you were sold a $1000 setup which would cover your entire house. The WIFI never really working properly? Not really sure. And if it's 5x the price of a Mac airport - your comparison point - I'm gonna go ahead and say your knowledge on networking product is deficient. That's an $84.99 or $184.99 router, and if you're using that as a comparison point you're not buying a Netgear Nighthawk, Asus AC87U or Unifi AP AC - all of which are on the upper end of the routing scale and are the only routers a real professional would use. If your new guy used these as your comparison points. If you want your signal and your download speeds to be consistent and the signal to be constant across the house, you need good gear. This is not cheap gear and Alan is not a "cheap" provider who "just gets things done." I've got no fiscal benefit in having him around. I choose to spend tens of thousands of dollars with the man because he's just that damn good.

You may note that Alan hasn't had a review on here for many years. That's because his business has…read moregone down hill fast and things are not good. We've had multiple AV professionals in our house over the years and we've also had Alan. There is a major difference between the two. Cutting corners, sloppy work, and long delays are the norm. Not to mention he will put a lien on your house and threaten you with legal action if things don't work out. Trust me. Avoid. At. All. Costs.

If you want TRUE PROFESSIONALS give ALIST a call. Here's my…read morestory for those interested..... I am a homeowner and I wanted a great CCTV system. I am also a "Do It Yourself" kind of guy, so I researched products that were far superior to the typical big store items, but yet still affordable, and bought a nice Network CCTV package! I soon realized the Tech side of things was not my strong point at all, and needed help, so I got online and came across ALIST. I called and spoke with Richard, who's customer service on that first call alone had me extremely impressed! He provided me information on what I needed to make my system the best it could possibly be and I took his advise. Richard's installation and activation of my equipment was as professional as it gets! I highly recommend this company. These folks absolutely know their business, they listen and help you with any questions you may have. I now have a "well secured CCTV network" and "fantastic quality cameras" for 24/7 monitoring, along with suburb technical support!

Our family room is paneled with re-sawn redwood that is impossible to replace. When we purchased…read moreour first flat screen TV, we looked for a resource who could install the TV without destroying our walls. I received a very positive recommendation for ALIST and asked them to provide a bid. The ALIST team arrived with neat logo shirts, removed their shoes at the door and did a thorough inspection including available power sources. We accepted their bid. The first installation had a number of difficulties, not the fault of ALIST, such as ungrounded power sources. (Ours is an old house.) ALIST identified the problems and we got them resolved. The first installation ended beautifully. Our home entertainment system, including tv, streaming, photos and music works seamlessly. We recently purchased a new and slightly larger flat screen TV. ALIST installed it quickly and seamlessly. ALIST technicians are knowledgeable, neat and work rapidly. They are available to answer questions that arise. On two occasions, they have come by our house to resolve issues. Real pro's.

These guys are absolutely the best, hands down! Reliable, professional and they manage to be nice…read moreas well! If you are look for reliable hosting, or any type f hosting services go with R&R!

I just needed my personal laptop checked for viruses. Russel was really helpful and timely. He…read moreinstalled a new antivirus software and answered my questions. Great small business!

Yianni was professional he worked with my schedule. Unfortunately something came up with work and…read morewasn't able to complete my job. however Yianni showed up on time and was ready. Definitely my fault but Yianni was excellent in communication.

Yianni was professional, on time, and pleasure to work with. He's an expert at what he does and…read moreaffordable.

My experience with these guys - awesome. I messaged them through yelp about a problem I was having…read morewith a wireless audio/video sender (the manufacturer had been less than useless) in an effort to get it to work before returning it. The guy called me back within 5 minutes and walked me through it over the phone - problem solved. It's so unusual to get this kind of service nowadays - well done.

1. Often very challenging to communicate with Mark. He prefers texts and seems bothered to answer…read morethe phone or call you back. 2. Days and times for visits very approximate. Often late or last minute changes to commitments. 3. Claims to not care what brand of equipment you want to use, but very often tries to sell his own brands that he wholesales and marks up with healthy margins. Better deals to be found directly, especially sales online. What you may save with his labor you will pay for in other areas like components, speakers. 4. Very messy-- left plastic colored wire casings he stripped in order to connect wires to devices. Especially messy/garbage left where not easily seen by you. 5. Unprofessional quotes, invoicing, collecting payments. Avoid the mental stress. Cannot recommend.

Recently, we have to installed 8-double Ethernet cables around a two story residential property. We…read moremet 7-8 contractors, Matt was one of very few provided 'very simple (fixed amount) and reasonable' quote which is easy for customers to understand. We had a little concerns at the beginning because we did not see any review related to Ethernet cable installation in his Yelp, however, the technician Bill did a great job to complete our project. Although there were few difficult moments during the installation, but between Bill and Matt, they always can find good ways to resolve the issues and maintain the quality of the project. We really appreciated respected their altitudes to work with customers. We definitely will hire him back for future projects which need his expertise.

I really appreciate being able to talk with Matt about my laptop issue, and how easy it all was…read more He's respectful and honest, had my interests in mind with what he suggested I do. It was clear he knew what he was talking about when he let me know my options.