Mike and his staff are true professionals, amazing work on my car the past 15 years! Highly recommend read more

Audio Matrix - Headlights, tint and tail lights done by audio matrix - Car Stereo Installation Near Me - Torrance, California

I am writing this for a friend who is not online and has asked me to put up HIS review. He had a bad experience with this business. He bought a radio for his 60s Chevy truck. he mentioned what the vehicle was and brought in the face plate to verify the fit. When he got home, he discovered the radio did not work. He took the radio back. Upon return, he was told that they would fix the radio. A week later, he returned to pick up the radio. He was told it had been repaired. At home he found out that the "repaired" radio not only didn't work but it was a different radio all together. He took it back and left it at the business. read more

Mike and his team are great. Awesome products, great equipment, and fair pricing. This is the place to go for your car audio needs.

Over charged me and didn't do a good job had to go to another shop to correct my audio system

I'll make this as short as possible. New car,wanted drivers and passenger window tinted, made appt, paid. Few days noticed passenger side bulbble, went back had to be redone. Made appointment (weeks away, tinter there only sometimes.) had window retinted. Days later notice little bubbles in driver tint. Went back, guy put me in book to redue tint. Finally retinted. Stopped to get gas AND I KID YOU NOT!!!! Checked passenger side and looked like small dust dots in tint. I went right back, now these dudes are sick of me. Desk guy, "Whats wrong now?" I exlpained. He told me i shouldn't be so picky...i said i just want what i paid for...other guy i deal with said what, i told him, he wasn't happy, said "dont you have anything better to do?" Before i had ride home' i didn't this time. He said 2 hours, pull up chair, sit or leave car, then walked away. K, i sat down called husband at work who left to come pick me up. Funny as soon as husband was there desk guy, went in the back to check. 15 minutes, car done, keys dropped in lap. Guy said walking away Dont roll windows down.. I have never had trouble here. Lots of stereos, alarms, tints etc been done Throughout the family. BECAUSE OF THE WAY I WAS TREATED IF I GET ANOTHER BUBBLE IN THE TINT I WILL RIP IT OFF BEFORE I GO BACK THERE/THEM. Fyi.. I am a woman and not once did i lose my temper or have attitude. It was really hard too. read more

DO NOT GO HERE. I took my car in because my car radio was not working. I had a suspicion that the wiring on my radio was loose (because I had unprofessionally installed it myself). When I took my car in "Mo" told me it would be $85 just to look and diagnosis. Fine. Figured that would be the cost of labor for my radio to be installed the right way. He says he will call me once they take a look. I leave the store and he calls me no more than 20 minutes later saying "All 4 of your speakers are blown and need to be replaced." I tell Mo I want to get a 2nd opinion and he answers with "I don't know why you would, the problem is obvious." Along with other comments about how the "great deal on the speakers" he gave me today may not be available later. Whatever dude. I have knowledgeable family member take a look (should have done this first) and he properly rewires my stereo. Worked perfectly. Speakers were completely fine. HIGHLY IMMORAL BUSINESS PRACTICES. YOU CANNOT TRUST THEM. read more

LADIES Beware! He tried to raise the price by 33% I (husband) called Matrix Audio first... I told the guy the job and I told him I had the parts and he quoted me a price of $150. Then I sent my wife in with her car to get the job done and (I waited outside) I called her while she was at the counter and told her to remind him that it was $150 price. He confirms and we leave the car. We get a call 2 hours later to pick up the vehicle. I have her walk in first I walk in a minute later... By the time I get there he's quoting her $225 for the price and saying that he never spoke to me. I walk in give her her key off the counter tell her to go check her car and make sure it sounds like it's supposed to and then all the parts are back in the trunk... She does and he starts to fuss about me not calling him and me lying on him and me never talk to him but he's the only one that answers his phone. Things are getting heated! He told me he was going to call the police on me and I told him to call the cops I don't care about that... In the end I gave him $149. Ladies beware if I had walked in there he would have honored his price but if a woman walks in he raises the price by 33% read more

Terrible Customer Service & Workmanship I left with a electrical shortage in my car & the store owner refused to double check my car Saying I had a bad alternator ( When I had just bought it 30 days prior ) & that it was my problem not his. So I took it to Zack @ Audio Motor Sports in Carson ,,, and sure enough they found the problem ( loose wiring from prior install ) & fixed it. read more

I really appreciate the professional and friendly service provided by Mike to install a new BlackVue dash cam system and then made sure I know how to use it. He has a great shop, super employees and the widest verity of audio products, window tinting and dash cams. He also fixed a connectivity issue that a previous installer messed up. Audio Matrix is place to go for any simple or complex product selection and installation. read more

Loved how they hooked up two speakers in my grill, a super loud airhorn and microphone for my Infinity QX80. Now my kids and I can enjoy music at the park and I can call them without getting out of my car. Very professionally done and all very knowledgeable staff. read more

Audio Matrix - Microphone - Car Stereo Installation Near Me - Torrance, California

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This place is pair when it come to price. Thank you Mike for being upfront with the price and listening to what I needed with my Jeep camera. Knowledgeable! read more

I made the mistake of taking my car to a really bad place that wired my car terribly wrong, left panels unfinished, etc. I brought my car in to Audio Matrix and spoke with Mike. Mike had a thorough look at the car and asked if I would leave it for a few hours. I received a call a few hours later and was told the car is finished. I was really skeptical about this claim of him being finished considering the disaster I left him with. I arrived to find my car completed, professionally finished with all panels perfectly completed, new grills installed and a complete rewire. The car sounds amazing. Mike could have taken me for a few grand, but he took the high road and rewired and saved me the money. His work is incredibly 'clean'. It also helps he is an engineer with the mindset of dialing it in correctly. From my experience, he won me as a customer for life. He is honest, he fulfills his word, he is professional and he proved himself. He saved me money when he could have done otherwise. The quality of his work is outstanding. read more

Did Electical work and sound system on my 65 fastback & Jeep Wrangler . Would contribute to do business read more

Audio Matrix - 65 Mustang old new skool - Car Stereo Installation Near Me - Torrance, California

The owner or manager or whatever has the customer service skills of a hot tempered arrogant jerk. There's no need to yell and not even try to communicate throughly. The situation arised when the owner skipped my friend to help someone else However the owner didn't even follow up with what my friend needed. They checked the speaker and it was dead, he said it was dead then went and helped someone else. Could have said "it's dead, what would you like to do next?" But didn't. I get that customers aren't always super quick but like why lose your shit and make yourself look so hot headed and ignorant? Props to the employees tho. Helpful and able to diffuse the situation. As a bystander, I'm not a fan of how the owner/manager whatever handled the situation but I am a fan of the employees ability to communicate and diffuse the situation and actually went on with finalizing the sale. Even offered to do the installation for free then I hear "see how nice is that?" And they keep egging on my friend like he was trying to get mad Personally, i would have taken my business elsewhere. It's like cool you're helping but a still being annoying. Cool. Hope y'all enjoy my review. Work on your customer communication. Y'all have so much potential but like what even was that read more

Went in and waited 40+ minutes (4:50p to 5:30p )while 1 customer asked questions to the one staff About everything from everything to radio, speakers , led lights, camera , alarms and I think probably anything you can possibly ask for... maybe even car air freshener lol... my question was probably gonna take less than 2 minutes and has $1k to $1.5k cash at hand ready to buy that very moment. There was a guy in front of cashier .. must have zero negative knowledge as staff since he asked me to wait for the other guy. Oh well... left and will take my business somewhere else. Too bad since I was their long term customer from 15 -20 years ago. 1 star for customer service they made me wait as you told the other customer too much info overload. I hope he buys something... at least acknowledge me and ask me if I had a quick question or something. read more

When I first showed up to this place, I wanted a full system with speakers and subwoofer. The owner made me get one of the highest quality speakers they had told me that it would be perfect. The brand is called Hertz. I love the speakers but he did not inform me that I would need additional amplifier for the speakers. He only gave me an amp for my subwoofer. He overcharged me and I went somewhere else that told me they could've done the same thing for half price plus the amp I needed to give the speakers to hear the full potential I originally thought I was getting. Seems to me they're not very knowledgeable and I wasn't fully satisfied. read more

Dont go there plsss!! the guy incharge is very Rude and doesnt know to approach customer when he talks he judge you. and i heard his uncle is marmawi (isis) read more

Like to just say Thanks ! for taking the time to fix my Viper alarm fobs that became deprogramed caused by a dead battery , Mike and crew have done work for us now for a few years alarms and sound systems always good to go ! They even built a custom lined box for all my electrical relays and data for my race car , outstanding ! read more

Audio Matrix - Auto Matrix has a hand in Drag Racing. - Car Stereo Installation Near Me - Torrance, California

3rd time here last time took my car in stereo stopped working wouldn't power on got Installed by then about 1 1/2 years ago my highs or mids didn't work I rarely drive the car only to car shows. 2x a year took it back purchased another radio pioneer and 2 pioneer amps just in case was told the radio was bad and amp was bad and that the amps I purchased where not compatible? Already frustrated and not wanting to waste more time I asked them to swap radio and install a amplifier from them and to look at my glow lights that stopped working after the radio installation from them long story short 500$ later for a mediocre amp I found online for 99$ was charged 189$ for 300+ for 2hours in labor no new wiring added still had all the original wiring from amp ground RCA Power Cable etc..nothing changed just a swap called pioneer about the amps they said they are compatible 2 channel to 4 channel 2ohm stable also so I paid almost 2X more for a amp and 300$ labor for a radio and amp swap and glow kit fix with switch 150 @ hour per labor that's beyond ridiculous expensive lesson learned read more

Audio Matrix - 100$ markup on a 89$ amplifier plus ridiculous labor charges !!!! - Car Stereo Installation Near Me - Torrance, California

I was going to give a 4 but then remembered how horrible Mike was at customer service which, when its a first impression for someone paying nearly 1k for something uhh ya might want to be less off putting. Is the pricing fair, no, definitely not. A mobile audio luxury company in Glendale who can come to me could've done the same thing for about $150 less with higher quality oem parts with much more courteous and polite customer service with a fair and exact price itemization could've done this(my issue for not researching other options in depth but this was a little closer). Also 4hrs when there were no visible customers after telling me multiple times quite abruptly that you don't make these parts no duh guy but don't bs me bc again other vendors who specialize in luxury cars do in fact have these items on hand. Btw this was a basic install to upgrade the center console infotainment system on Mercedes-Benz C300 from 2016 so I could use Android and Apple play which to be honest I was expecting the interface that could actually show visually the information specifically if I turn a movie on from HBO or Netflix or whatever for our children- this doesn't, it's just an audio interface which thanks guy I'm a Software Manager at a major tech firm I don't need you to flip out at me in my own vehicle bc you don't communicate well. I don't recommend this shop. Did I pay just so I would never have to deal with this shop ever and will more than likely get real professionals in Glendale to redo this yes I will! read more

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Waited 10. Saw one employee who never greeted us or put down his phone. Fine by us, he also had no mask on and didn't appear that interested in selling anything. Off elsewhere to buy a stereo. Open to suggestions In the South Bay??? read more

Super kind. Very informative! Been coming here since 2002!! I don't go anywhere else. I've had installation of stereo systems and tints and haven't had any issues. I highly recommend Auto Matrix! read more

We went back to Audio Matrix after we purchased a new vehicle. We wanted to put parts from the old sound system into the new car. We are looking at all the options and since AM originally installed the system, it a no brainer for them to be in the running for the job! Moe assisted us and I'm excited to say he was very helpful. He explained our options and since we spent decent money on our first system. Most of the components will be transferable to the new car. I especially like that he didn't guess about the price. He told me he needed to see the car and he would write up an exact estimate. We haven't returned yet but plan to go back soon! read more

horrible horrible tries to cheat you and does a horrible job does short cuts and doesn't connect everything properly and he's such a rude person horrible never go here if i could give a 0 start i would read more

Bought a touch screen receiver and it stopped working 5 days later. I live in a different state and was only offered that I could drive back to have them look at it. It would cost me more than what I paid to do that. So looks like I'm out 500$ save your money read more

went and had an alarm put in 3 vehicles by Matrix, they sold me an alarm by Avental for $425.00 each. All of them NEVER WORKED CORRECTLY. This alarm system wouldn't unlock any of the vehicles to open the doors and cancel the alarm, we were stranded. Took it back and I told them to rip that Avental system out, put it back to stock or re-install a VIPER SYSTEM which I've had in another car for 12 years with no problems. Now Matrix not only didn't do what I asked, he added something else to make the alarm system work correctly for an extra $100.00! Now each alarm system is going to cost $525.00! Make sure you get an accurate bid or they will get you later. Going to Shelby's stereo on Cherry who has been in business for 30+ years and their going to rip out the Avental system out of the other two vehicles and install what I want. AVENTAL ALARMS ARE PIECES OF SHIT! read more

I thought this place did a really good job. I had them install a sub in my 2016 mazda 3 and they placed the amp right underneath the drivers seat which saved me some room in my trunk. They were also very knowledgeable as they were able to install two 3.5 inch speaker where the cheap paper tweeters were in my dash. I had a full system installed, the doors, sub, dash, and they put sound deadening material in the trunk to completely eliminate the rattle that was going on. I thought they did a really good job in not trying to sell me anything that I didn't want. Awesome guys read more

Audio Matrix - My sub - Car Stereo Installation Near Me - Torrance, California

Please go somewhere else for good quality service and a sounds system. Left my system sounding like crap, when back many times to fix it and they keep charging me and even broke my Bluetooth and said it was already broken when I had just looked over everything. On top of that, they left my trunk full of wire clippings and trash. Trust me, don't do here. read more

I met with Mike prior to bringing in my motorhome. He confirmed he could accommodate a large RV and gave me a large selection of products to fit my needs. He provided me a fair price for the installation of the hardware. The shop was large and clean. The radio was very nice, the work was done professionally and they delivered the work on time. Thank you read more

Do not go there! The guys a crook ! Paid 2,000 for my alpine stereo,amp n speakers amd does not work right! Never has Wanted to charge me more to fix it Hes the one who installed it and chopped up my entire wiring harness telling me oh well just pay me more and all do what i can The owner is rude amd disrespectful !!! Stay away from this place !!! Hes a crook and needs hos ass kicked ! read more

I got my windows tinted on my truck, I called tru yelp and they accepted to see me right away which is amazing. They worked on my truck very fast and very professional I am super happy I will recommend them to everyone read more

Wish I could give no stars for this place. This place is an absolute joke! On 3-25-19 I went in for a radio problem to see if they can fix it. The guy automatically tried selling me a new radio without even taking the time to see if they can look at it to fix it. Then on 3-26-19 I called because I decided I'll upgrade my radio and was shopping different places on prices for a newer pioneer radio. The guy answered and said he does not know the prices and I would have to come in. WOW! I got prices from 3 other places and clearly I'm going somewhere else with my business and will not consider Audio Matrix again. read more

In the interest of full disclosure, I've never had any work done here but I believe despite this it's important to note for anyone expecting a modicum of polite professional courtesy when calling in to inquire about the services offered. Judging by some of the other less than favorable reviews on the lack of phone etiquette, It appears that I'm not alone. After calling back from what I mistakenly assumed was a dropped call, I was immediately and angrily told that I had been placed on hold. I responded by calmly and politely apologizing and thanking him for his time, then hanging up. Regardless of how exceptional the quality of their work might be, I don't know exactly how this individual believes speaking so insolently with anyone over the phone is going to be a boon for business. read more

I originally went to Audio Matrix, because they were a Certified Viper Security Installation Site. I completed this Nov 2016 and was very pleased. I have been going back for All my electrical, audio and lighting installation needs. Well Done Audio Matrix and Mike. Keep Up the Innovative Great Work. read more

Im about to get $1500+ worth of services done to my car and this wise guy decides to answer the phone with "Hurry up im really really busy"... Im not your buddy, for you to hit me with that. Learn how to answer the phone next time a customer calls. Or dont let that guy answer the phone next time. As reference since i didnt catch dumbasses name i called at 5:04pm on march 7th. Dont bother replying to this ill for sure be going elsewhere. read more

My number one audio store and installers!!! 100% happy with everything Mr. Mike's work and advices plus his really nice. I've brought 3 different cars here for tint, audio and installation; we NEVER ONCE complain or dissatisfied with their work. Their the only one you could trust to touch your car. They do everything PERFECT!! and pricing is just right. You visualize it and they can built it more than what you expect. read more

The guys there were really nice and helpful. One guy even came to my car to find out what was wrong with my speakers. He looked up what speaker sizes were compatible for my car and suggested a few products. Unfortunately, my good experience ended there. I was offered speakers at such a high price that I couldn't get myself to purchase them on the spot -- and good thing I didn't. A simple search on Amazon revealed to me that they were trying to sell me products at two times the cost. Plus installation fees. The guy was pretty nice, but also too deceiving to receive anything over 1 star. I suggest you be careful when shopping here. They may actually have deals that are worth it. I consider myself unlucky. read more

If you do any business with these clowns, unless for some reason you have to, then you deserve whatever the outcome is, and it will probably not be very good. As others have pointed out, their customer service hits just an unbelievable level of low. If you go during regular business hours, they could all be asleep and tell you you they are taking a nap, or they could be eating lunch and will tell you to wait about 30 minutes before the will help you. Ever heard of shifts? Also, I think the head guy thinks everyone is a crook and is out to cheat him of a few bucks. I tend to think shady people that are lazy and ready to do questionable things always think everyone else is a crook like them too. read more

We purchased a Sony 77BT navigation system and DVD player for our minivan from Audio Matrix based on reviews found on Google. We paid $1797.00 for the system and installation around June 2011. The overall install was done very well. Parts were reinstalled properly and the system worked when we left. 4 months later the navigation system will "lock up" and not function. So my wife has no navigation and is now lost. We bring the car back in and they "update" the system. We have now gone back 3 times to have this done. Audio Matrix only answer is to keep coming back each time the system needs to update. They carry many brands of navigation systems. I remember going over the pros and cons of a few models before settling on the Sony. Audio Matrix blames Sony for this defect but still sells this particular unit. Hmmmm that does not make sense. Why would you still sell something you know people are going to be frustrated with after the purchase?? I would would not go back for future work. read more

Check out the RIP OFF REPORT website. The rebuttal of the shop clearly shows that there is no customer service at this company. I stress to actually look at the reviews of this shop. I only wish that I would have listened to my own advise. BBB, consumer.org, yahoo and many other mostly negative reviews are there just by searching. Let the reviews from numerous people over years speak for themselves. read more

Audio Matrix - Hack job of install, notice the dangling wires that got fought up within the window mechanism and the modified (cut) job - Car Stereo Installation Near Me - Torrance, California

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