Horrible customer service! We spend over 400 dollars on a car stereo only to be lied to on the installation. The man who sold us the stereo was nice and set us up an appointment for the weekend for installation . Told us we would be the first in line and the installation would be done in an hour. Came in on Sunday and the employee was very rude and told us we would have to wait over 4 hours for the installation. If we knew that we would have planned better. But .when we brought up what the manager said , the employee got very rude and said "I run the show bro!" Very disappointed . Needless to say we got our money back and will NOT be going back . read more

I got a alarm system installed. Ihad to come back two times times to be repaired , also, I had an appointment time at 9 and they didn't start till late in the day.the alarm is working now for a while? read more

I will NEVER and I mean NEVER do business here again. I thought I was going to get a great experience man was I wrong. After being belittled by the staff and even the store manager I've resulted into contacting the corporate office. Not only did they blame ME for the damage THEY did to my car. They won't take accountability for it and now I have possibly thousands of dollars of damage to my car. Don't get me wrong I'm happy with what I bought hence the one star but was it really worth all the damage done to my car... read more

Beware. This place is sketchy. Just paid over $500 for a stereo system & they installed NOTHING that we had agreed on. Paid prior to the install, took the car in the following day & come to find out everything that we paid for was mysteriously not in stock! They took it upon themselves to install a "comparable" stereo & subwoofer without even contacting us. Furthermore, they kept the car ALL DAY long. We were the first appointment of the day & we never received a call (even though they had our number) to let us know that our vehicle was ready. It wasn't til we happened to "drive by" at 5pm that evening that we saw our car waiting outside. If you must go here, I would recommend that when you pay for the product(s), take them with you & bring them back on the day of installation...at least you will know you are getting exactly what you paid for. read more

We had two vehicles have alarms with remote start and upgraded touch screen DVD player in dash. Chris helped us most of the way. Offered a few suggestions on decks, alarms etc. As for the "additional parts". I paid extra to get wiring harness to make sure my stock steering wheel control worked, the rear camera to continue working. Did I need to get those? Maybe not, but why would you spend that money on upgrading your system and not have the stock options to work. If your getting an alarm, you might need an additional module which has its own install price. You're going to spend money. That's why you walked into the store. Was it expensive? Yes! But only because I didn't want to go cheap on the equipment. What I really love about this place is the finance options. So I'm the long run you can splurge a little and get the nicer stuff. As for staff, I think they were all cool guys. I dealt mostly with Chris and Ray. They answered all of my questions, Chris even went out on a limb and found out information he didn't know for me. I felt like I was in good hands. You don't want to go cheap on installs like these. And as for our lack of options in Albuquerque, I don't regret my decision. Check this place out. I do prefer this one out of the other locations. read more

I am not sure how this business stays open. The owners should obviously be more involved. The person who they have as in lead position is definitely not qualified or competent. I had a bad experience and horrible service. If you value your money and time in my opinion this is not the place to go but you decide. I fully understand why there are so many bad reviews. read more

Horrible service!!! No not use if you value your time or money. We had our car windows tinted and the job was unsatisfactory. We took the car back in three different times. Each time we waited around all day for a return phone call that never happened. Each time when we called them, we were told that the tint person didn't show up. We asked for a refund but were denied because they say they use a third party contractor. read more

The insolent store manager, who is like a temp with a bad attitude, does not understand customer service. Neither he nor his guys can troubleshoot a problem. First of all, I'm a disabled Vet and avoid confrontation as I'm in pain every day. Anyway, my high end Clarion stereo, which they installed 5 years ago, was draining the battery in my Infiniti I30 and these clowns had the car for hours and they finally said, "yep, it's draining the battery alright." Then they, the store manager that is, referred me to an electrician! No way. I will attempt to do the job myself. By reading my owners manual I found there's two 12V pos. wires that are hooked up and one, the red one, needs to be cut as it drains the battery too much. The hard part is accessing the wiring. I found out about this from a friend and I found the exact color wire, etc. from my owners manual/ If this is the solution, they should know about it--they install Clarions and other Double Din Stereos, I also proposed a solution-- to use the cig. lighter wire as the 12V source as the cig. lighter does not have 12V once you turn the ignition off--I wouldnt mind losing the convenience of running the stereo with the engine off. It was like talking to a brick wall.How can you install Clarions if you can't troubleshoot? Two stars I'm being generous. That's for the nice insides of the place and the other customer rep was decent. The store manager is basically a disrespectful control freak, which means... if it's not his idea, he's not listening. But he's also full of crap. He thinks he knows what he's talking about, he comes across convincingly, but he's full of shit. I would guess the actual techs don't stick around long with him in charge. Coming here was much like a Seinfeld episode. Except this was the Stereo Nazi--"NO stereo for you!!! You are banned from the store!!! Now GO!!!" I will. read more

For replacing stereo in my 2006 truck with a stereo with GPS and rear view camera on license plate I paid almost $1300. Four months later the $120 priced Concept camera failed. The shop would not replace it because I did not buy $25 insurance on it. I had to buy from the shop more expensive camera with insurance. (I chose to get back the failed camera and ship to Concept for free replacement. The shipping cost was ~$11, and the shop takes $25 if you let them ship it.) Then I found that the Concept camera costs ~$60 at Walmart. -- Within half an hour after the new camera was installed, the GPS failed, and the shop fixed it a no charge. So, in my view I was ripped off as I had no experience of buying such a thing. For such a ripoff, they do call you how the system is doing. I hope this review motivates the shop to change their business model that provides value to customers. read more

Way OVER PRICE one dollar instal is a lie is just to get you in to the store, service was ok but everything is way over price try sonic electronics on line way cheaper radios are 1/2 of what the sale them.. read more

Got my new radio, amp, and 10" speakers put in about 2 years ago. When I bought it, the guy saved me money in installation by paying in cash outside of the shop to get away from the cameras. Within a week, the radio kept cutting out, went back and they suggested I buy a more expensive/powerful amp, so I did. They swamped the amp's and I paid the difference. After another week or so, same problem, I decided to just forget about it and not play my music that loud anymore. This has been an ongoing problem and now my subwoofer, and radio have completely broken. It must be a wiring problem, whoever installs these systems has no clue what they are doing. But I went in to see how they could help me, all they offered was their regular specials. No discount, no offer to fix anything or even take a look. Won't be spending another dollar here, along with anyone I know looking for a car audio system. Management needs to figure it out. read more

I would not recommend Audio Express to anyone. I took my car in to get some new front and rear speakers installed. While my car was in the shop I received a phone call from the assistant manager stating that they couldn't finish the install because my current stereo did not have enough outputs to hook up the rear speakers. I then proceeded to go over to Audio Express and purchase a new deck. They did not have the deck in stock so they told me they would order it and give me a call when it came in to set up an appointment to finish the install. I took my car home that night and the next morning it wouldn't start. I called Audio Express and they told me to get the car towed to their shop and they would look at it. I proceeded to get the car towed over to the shop and I gave them the whole next day to diagnose the problem. That evening, I received a phone call from the assistant manager telling me they were not able to diagnose the problem and they would have to send my car to a specialist. The next morning, I received a phone call from the store manager telling me they had disconnected everything they did and my car was still drawing power. Basically telling me it wasn't their fault and they were not going to cover the repair bill. The next day I got a phone call from the dealership who was diagnosing my car and they told me my Body Control Module had been shorted out and this was caused by Audio Express tagging the wrong wire. I had to argue with them to get them to reimburse me for the tow bill and the $965 part plus labor from the dealership. I was without my car for almost two weeks. Worst business experience I have ever had. read more

My family came here as we have for years to install a new car stereo. We bought a new touch screen system (it's sweet) and after spending more than $750 to buy and install it (which is a lot) we drove the car home and along the way we notice a terrible buzzing coming through the speakers, so we went back to see if they can fix it. They were able to do so but charged more money. They basically shrugged and said it was not their problem and they did not know anything was wrong and we had to pay anyways. My question was, why not check your work after an install? Is that not what people do, check their work? If something else is required why not call your costumer and ask to spend them money prior to releasing the car back to the owner? Poor costumer service ensued when these basic questions were asked. So we paid and took the car home. In the end the extra money is not the problem, the terrible costumer service is. read more