I came into put my pioneer head unit into my 1990s vehicle, I spent 150 just for the installation not to work correctly. There were no troubleshooting to see what could be wrong, no making sure the install was done correctly, just a blanket answer of "it's old, it's expected". Then immediately tried selling me on hundreds of dollars of extra installations and equipment rather than troubleshooting first. The manager was quite condescending and flustered that I would question why I spent 150 for an installation that didn't work. He was visibly upset and argumentative. I wouldn't recommend this store to ANYONE with a car prior to 2010, they'll take your money and tell you the install didn't work because your car is old...then try to sell you on hundreds more without any checking on if the installation was even done correctly. read more

Our Old Kio Soul backup camera was impossible to see so Audio Express on Coors replaced it with a much larger screen, new camera and GPS software. Can also use the driving software to enter in Addresses and be directed to where you want to go. So far, so good, I am very Happy! John Duke read more

Don't do it. They will charge you 25% for deposit and will not disclose that it's non refundable even if it's within the day that you cancel. Reason being is that they held the product... like for 2 hours. It's not like they are running out of it, it's just scammy. Even dealerships don't do that kinda thing. Go somewhere else. read more

I went in yesterday to have a security system removed that they didn't install but were willing to do the work. Years ago I had bad experiences with AE but this location was different. Everyone I talked to was very professional and courteous. I stayed in the floor area while they worked on my vehicle and observed them treat every customer the same way. I'll be defiantly plan on going back for any further and will also recommend them. read more

first, they kept my vehicle for a whole week to install an audio system when it was only supposed to take a couple days. Then they used self tapping screws to mount a piece of equipment and drilled right into my gas tank. It cost over $3000 damages and I was driving around with a leaking gas tank for more than a week before I figured it out. major safety and health risk with fumes in the cab. had to take it to a mechanic informing me that Audio Express punctured my gas tank. Audio Express did not compensate me personally for all the trouble they put me through. Save yourself time, money and a headach... go somewhere else for your car stereo! read more

Audio Express - The two holes they punctured my gas tank with self tapping screws leaking gas everywhere while I was driving - Car Stereo Installation Near Me - Albuquerque, New Mexico

Last year I took my Chevy Avalanche there to get the radio properly wired because whoever I bought the truck from didn't wire it correctly. And it was a mess I paid like $500 dollars and still had to come back the next day because their tech messed up and another had to fix it. Turns out they wired it straight to the Body Control Module (BCM) and the ignition which is now fried. I had called the store and spoke to Devin regarding the issue but he refused to go to Belen, NM to see it for himself. I have also emailed corporate regarding the issue and it looks as if I will be taking them to court now that I am stuck with a $700+ repair bill and probably more after I take it to King Kong Customs to have real professionals fix what Audio Express had messed up due to the negligence of their so called "professionals" read more

Audio Express - "Professional" quality wiring - Car Stereo Installation Near Me - Albuquerque, New Mexico

They act like dickheads, and they scammed for speakers that are 52$ and charged me 95$. Do your research on the speakers before buying anything and compare with them!!! read more

Audio Express - Car Stereo Installation Near Me - Albuquerque, New Mexico

Great first impression. Got some good deals I thought but then went back to help with some info and long hair guy from the back was real rude. it was obvious he didn't want to help anyone. read more

I had bought a alarm system my remote control went bad n the sales person had put a warranty on it I am so happy he did Brad is great

Despite reading some other low scoring reviews, customer service here was great. Salesman, Irv, was knowledgeable & experienced. Kept an open mind thru out and was very enthusiastic!!! Replaced my stock radio for a touch screen and love it!!! read more

I read the reviews but I had a much different experience. Ervey Cordova was my rep and he did right by me. I got the newest Apple Car system and WOW it's amazing. They gave me a very fair deal and even showed internet pricing at Crutchfield; Audio Express pricing was better. Yes, every install charge was there, but they did a great job integrating 21st century tech into my 20th Century classic! I recommend these guys. Even the sales people not getting commission were courteous to me and interested in my rig. I had a great experience & recommend Ervey as a knowledgable & honest guy. read more

Audio Express - My Airstream getting Modernized! - Car Stereo Installation Near Me - Albuquerque, New Mexico

Still trying to get my system fixed. Managers answer was to throw me out instead of fixing the system they missed up. I'm at the point I don't trust them to touch my jeep again. Guess I'll have to pay another shop to fix my viper system. Be careful taking your car to them! Update cost me $135.00 to have my mechanic fix my jeep. He repaired the transmission wore that they clipped and plugged the remote start back in. No one from audio express has answered my emails as of yet. Think long and hard before paying them any money because customer service ends as soon as they get your money! read more

Devin helped me pick out some new speakers and a sub for my car today and was so helpful picking out what was best for me. He stayed passed the time they closed to finish the job. They all went above and beyond to help me out and get my car to sound the way I hoped it would be. The customer service was great. Thank you so much! read more

They fried my main wiring harness which caused $9,000 damage to my car, which was totalled. They messed up a simple deck install on another car at the same time, the stereo on that car does not work. read more

Put stereos in both my 1997 Miata and 1975 Ford and they killed it. Very professional and even helped with a hiccup a couple weeks after the truck was done. Highly recommend read more

Brad here at Audio express hooked me up! I had shitty speakers and my subs were not working but Brad was able to get me all set up with all new speakers, and fixed my subs. My car has never sounded better! And for a great cost too! Thanks Brad! read more

First off, they are a business and they need to make money. So of course they're going to try to upsell you. That's what busiinesses do. You can say no, to them. I went to buy a stereo and told them what I wanted and they showed me several options. Inexpensive and expensive models. I chose what I wanted and never got the hard upsell. The selection and installation is very good. read more

I've had work done from Audio Express in the past and always thought they came off as rude but understood their business was to install equipment and not make best friends. I was hesitant to go since last time I went the vibe was just off. I pulled up today and had made up my mind I was gonna get me some new speakers for my truck and touch screen. I walked in and noticed they had remodeled and was like hmmm looks good. Walked over and started checking out the radios from the displays and identified one that looked like what I was looking for. I then begin to look at speakers for bit and was totally unsure what to get. After 10-15 min I realized this was the wrong spot because non of the workers in the room had even greeted me or acknowledged my presence. So when I left to get into my truck to leave the doors flung open and I got happy thinking they are coming to save me. Needless to say the worker was just making a quick personal phone call and I left without being acknowledged.... poor me Thank you David for taking time out of your busy day to reply. If your employees would put as much time and energy as you replying in just speaking and acknowledging customers when they enter I'm certain I wouldn't have wrote the review I did. Yes I agree the First employee was busy with who I am assuming was a customer. I didn't expect him to stop doing what he was doing. I'm thinking a "we will be right with you sir" is a little to much to asked these days. As far as your 2nd employee he came out when I was in the West wall. I turned around thinking he was walking towards me and he walked up to the service desk and just begin to listen to the other employees conversation so maybe he didn't see me. As far as the employee for leaving for lunch I did role down my window if you look at your footage and say excuse me and if raised up his finger and begin talking on his phone. That's 3 different employees sir. I did however appreciate your touch of saying it was loud and I may have. It heard him. Maybe he did speak softly which is fine. Yet per customer service I consumer should never leave a business feeling the way that I did that day. So thanks for your reply but there is no justification to what took place. Even if I didn't hear him why didn't he walk up to me and speak to see if I needed any help? I was in "your house" so I would expect your staff to treat me as such and be thankful I am there. With that said I do service trainings for many organizations round customer service if you need me to email you a quick reference sheet to distribute out as a refresher I'd be willing to do that for you as I would love for you all to thrive in customer service and improve on communication within all of your interactions. Be blessed and have a wonderful day sir. read more

Despite the rest of these reviews, audio express has been a great place to get all your audio needs. Their installation is flawless, and their salesmen are professional. It's the only place I go for audio equipment. read more

Eek, me thinks not is right. First off... the first 3 stereos i picked out for my car were sold out but still on display. Secondly, the staff had me wait 1.5hrs for them to tell me that i needed some extra parts for my installation. Thirdly I went and grabbed the parts from u-pull-it and it still took an additional hour for installation. Fourthly, the stereo that is currently installed in my car resets every 2 or 3 drives. Just over all a pain in the butt. The staff wasn't very helpful either. Try Paradise or something else, jeez. read more

This shop is full of a bunch of crooks. I would rather go spend my day at a car dealership trying to buy a new car. The salesman I was speaking to would only quote me two times before he told me he didn't have time to give me another quote. Prices are high and the salesman try to pressure you into stuff you don't need. The only reason they are getting two stars is because he took the time to explain the alarm system to me that I was looking at. Would not recommend. read more

My touch screen is not working the radio is A Jensen vx3020 it's only four years old do you offer any warranty ?

Audio Express is a high volume retailer and is concerned only with making the initial sale-- not customer satisfaction. Not only does Audio Express employ sharp sales tactics in violation of the Unfair Trade Practices Act, it has a dreadful "first come, first serve" installation policy guaranteed to waste hours (if not days) of your time. Buyer beware. To begin with, Audio Express conceals its "no cash refund policy." If you go into Audio Express, you will not find any sign or posting alerting you to the fact that all sales are final. No salesman will tell you that you CANNOT return unopened merchandise. You will not initial or sign any piece of paper alerting you to this "no cash refund" policy. Without your knowledge, the salesman will (after completion of the sales transaction) simply staple a invoice to the back of your receipt. In small grayscale print on the back of the invoice, Audio Express will inform the customer that it has no cash refund policy. After you buy a sound system from Audio Express, you are unable to make an installation appointment because Audio Express does NOT allow appointments. Instead, you must drop in, leave your car and hope they can get to it. In my case, it took THREE installation visits before my radio was installed. If the customer gets frustrated with the installation quagmire, they CAN'T RETURN THE RADIO because of the no cash refund policy. I spend a total of 15 hours waiting for a basic cd player to be installed following the Christmas holiday. It was a nightmare. While waiting at Audio Express, I heard a number of customers complaining about the quality of the installation. They reported knobs not turning eel, broken door panels and rattling. The sales manager at the San Mateo location lacks the interpersonal skills to deal with irate and/or irritated customers. I would only go to Audio Express if you plan to install your sound system yourself. Instead, go see Mike Griego at Paradise Village. You'll be glad you did. read more

Upon the recommendation of the techs here, I bought a sub and the box for it specifically made for my vehicle. Kept noticing a burnt metal smell when I cranked it. Went by to ask advice on it and 2 seperate techs both assured me this was normal. Well it wasnt. 9 months after the purchase the sub burnt up because even in the box I got from them it had limited travel due to the speaker hitting the bottom of the seat it was under.(installed as designed) the part that makes me mad is the techs both telling me this was normal. Over 200 Bill's later I have now had to replace the speaker and NOW they recommend a grill on top to protect the travel distance of the cone. Come on man. Stand behind what you have recommended and sold me. But they didnt. I am not happy read more

I give Audio Express 1 star for their nice staff. That is the best I can say. I was led to believe that the issue with my speaker system was something that needed further assessment with a $50 dock fee. The assessment revealed it was a setting on the audio system. I felt taken advantage of. I don't recommend this company for your audio service needs. read more

Scott is the worst manager no customer service skillz

EPIC FAIL. When I went in for an install on Friday they wanted payment, they however wouldnt be able to install it until Monday. When I got my vehicle back the receiver wasn't hooked up to the speakers. When I asked for them to do it they wanted to apply an additional charge. I wont be taking any more of my vehicles in. You guys get a five star ass clown rating along with a permanent boycott of your business. Just to clarify for anyone reading, this is the store that used to advertise $1 installation. The $1dolllar install is no longer a thing, the install was $30 plus additional charges like zip ties etc.. The rated value of the install still remains not worth much more than a dollar however. There other places in town like Drivers den, Paradise village and even chain audio stores which perform the services you need. read more

Had purchased a couple full sound systems from these guys overs the years. Full on 12 speaker setups, not cheap by any means. Quality of work was decent, not super fast but average I'd say. Anyhow I was experiencing sound that would cut out sometimes and took it in to figure it out. Told me both subs had blown and I needed to spend 600 more dollars... no way... it was working right before I was in. Took the car to a competitor and they had discovered the Audio Express tech had cut both wires super cleanly and then told me they blew. This place is a scam, dishonest, fraud of a company. I hope they go out of business. The competitor fixed it for free and yes they fixed it without new subs. It was just a loose wire, they even re wired it for me free because it was such a shady thing Audio Express did. Hope you close your doors forever soon! read more

Incompetent I went in to have an alarm installed on my car. They told me to bring it in when they open at 9:00am and that it should take about six hours. At 5:00pm I call to see how things are going and I'm told the car is being worked on and that I will have it done by the end of the day. An hour later, they call me back and tell me they had a problem with the doors and that nothing was done. I was annoyed and let the person who called me know this, as it wasted a day. The person calling then hung up on me. When I got to the store, the manager told me that if I wanted I could still have the alarm installed that day and they'd figure out the rest. If the alarm was installed, and I felt that they cared to keep me as a customer, I'd be writing a different review. Unfortunately, this didn't happen. The manager even made it seem like he was doing me a favor by refunding my money. read more

Anthony was friendly. I asked for a wiring kit cuz I was having problems with my shitty Walmart one. I never was pressured into buying a more expensive wiring kit at all. He was honest up front and at a decent price it's well with the money. read more

Paid more than $2000 for an alarm and power locks to my work van Has never worked properly and I've brought it back more than three times the last time they've asked me to leave my vehicle there all day I can't continue to bring it there I'm taking it to Mesa radio where they're going to get me in and out in an hour. I'm going to have to eat the $80 but it's better than leave my work vehicle there all day in hopes they make it right the fifth time read more

$1 install is what caught my eye. I heard their advisement and assumed they got to be good...Boy, was I wrong. Initially, I brought in a old stereo I had for them to install, but was rejected as it didn't work. The gentlemen there suggested I purchase one of their stereos and he would offer me a discount for it along with installing it right there and then. Ofcourse, I was in need of a stereo so I agreed. Needless to say, I was over charged and the guys who did my install, nearly broke most of my car panels. On top of that, the stereo barely fit in my car. I had a alpine stereo with a motorized face cover and because they installed it wrong, it wouldn't move and accept CDs. The sales guys I had no issued with, but the install guys, well that's another story. Never again will I go back to audio express. read more

I heard about the $1 install and didn't believe it. As a matter of fact it is true and everyone over there is unbelievably nice and informative. I had an alarm installed and was given beyond 5 star service. I was given great advice and discounts to ensure I got the right system and they tested out my stereo and installed an additional item that I didn't buy from them at no charge. I will buy everything from them in the future. read more

First off, VERY expensive. I bought a new remote for my Alarm for $120. On Amazon or eBay you can find them almost half that price, but I wanted on THAT day. They also wanted $40 to set it up, which takes about 90 seconds. Pretty friendly, no complaints there. read more

I took one of my cars about 9 years ago they did a really good job installing speakers. So I figured I go back and try them again for my current vehicle. Well, it sucked big time. I purchased a cd player and new speakers, the salesman did his job right, and everyone was pretty friendly but the installation was TERRIBLE! They had to keep my car over night because they needed " extra time" for it. When I went to pick it up they wanted to charge me an extra $80 because it was "really dufficult" and then the speakers sounded like sh*t! The rear ones did't even have sound, and the front ones had a lot of static as if it was blown. I don't even want to take it back to get it fixed, I'll go somewhere else. It seems like they are still the old speakers!! And yes, I did adjust sound on the sterio to make sure. Plus they left the trash from the boxes all over my car seat and floor. read more

I had a viper alarm installed In my car. Had some work done to it. The heater core to be exact and the alarm stopped working after that. I took it in to see if they would help me. All the guy told me was the alarm is no good. You need a new one and offered a clunker buy back, I was like ok. Went back home called a friend whom is a electrics wizard to say the least and he had the alarm up and running In 15 minutes. All it was was a unhooked ground. That mistake would of costed me 179.99, well then the next one is when shopping for another alarm for my new car. I found the alarm for 275 online with all the extra sensors needed. I was quoted $500 and some for the same alarm without the additional sensors and shop and parts fees. Sorry but I won't go back. Prices are ridiculously high. Definitely not for the average working joe. read more

The $1 install is what brought me in, but it wasn't really. I got a car stereo and for the price of what it was, it wasn't all that. I suggest that one does their research before going in, because installing one's own radio isn't that hard if one knows how to connect colored wires. But, I figured that I'd get someone to do it for me. They didn't have that much of a selection of radios, and the one that they suggested wasn't that good looking, but was offering it for $120, the whole job turned out to be $180. Because of other "fees" that they tacked on. On top of that, they didn't even give me a receipt. Another thing that I didn't like was that the cashier guy told me that there "may" be a "hard line" charge, if they had to wire differently and it would be an extra $40 to pay the service guy, but if I paid cash it would only be $20. I should have taken it as a sign to say, "No thank you" and leave, but I didn't. In the end, I would take it all back and get a full set-up down the street at Best Buy, for the same price. I'd avoid this place. read more

I went there because they were the only store open on Sunday, desperate times call for desperate measures. I went in looking for a battery that could handle 3,000 watts and a 0 gauge wiring kit, along with some RCA wires (4 Y-adapters, 2M to 1F). They would've had to order it, and wanted $750 even with a military discount. Nope. They seemed helpful enough though so I wanted to buy at least something, so I bought the Y adapters and went home. Once I got home I bought the battery and 0 gauge kit for $400 online with shipping. Then I went to install the Y-adapters and realized they had given me 2F to 1M Y-adapters, the opposite of what I needed and absolutely useless to my install. Mistakes happen, whatever, no big deal right? They were already closed by then so I bought the correct ones online for half price. The next day I went back to return them, never even opened, and the guy argued with me about selling me the incorrect ones and then told me that he "doesn't do refunds." No where in the store did I see a "No refund policy" or was advised of said policy prior to my purchase. I was offered in store credit, but they're not getting anymore of my business after what they tried to pull, and I don't need anything else. I disputed the charge with my credit card company, hopefully I'll get my refund one way or another, just wanted to warn the rest of you guys. I've never written a negative review of any company, but that's just silly. I did receive my refund via check after posting the above portion of the review (weird right?) but only after they made me confirm with my credit card company that I was not disputing the charge. I was also accused of being a keyboard warrior for telling it like it is. They referenced their recordings, and had no response for me saying that they probably heard me ask for 2M to 1F but gave me 2F to 1M. They also said that their no refund policy was posted all over the place. When I pointed out that the first time it occurs is on the receipt after the purchase has already been made, I was told that it normally never escalates to this point and something about online price matching which didn't make sense or seem relevant to me. I was also accused of opening the boxes and removing items from them. Anyways, I'm inquiring with the better business bureau to see if what they're doing is even legal. Based on their other reviews, I doubt it but I'm no lawyer. My intent is to prevent other people from being taken advantage of, because I doubt this is the first person that's happened to, and I potentially won't be the last. I hope they consider changing their refund policy and ethics in general. They tried convincing me that it's industry standard. Having worked in the industry before, and been closely involved with it for over twenty years, I know that's not true. All that being said, their employees were nice to me and their advice was solid. Their prices may be high but they're selling high end stuff. It's not necessarily a place for peasants. I think their bigger issue is at a management if not corporate level. read more

Walked in with a little bit of knowledge as to what I was looking to achieve, apparently the salesman (Ervey) did not appreciate not being able to run his game as he was immediately condescending in his tone, and when I did have a question about something I lacked knowledge about he took the opportunity not to inform and educate me as a potential customer, but to make me feel dumb in his condescending and aggressive manor. I had my mind made up 1/4 of the way into the conversation that I would not be doing business here. read more

They installed my first deck 13 years ago. Fast forward, I had them install a remote start on my wife's Lexus RX350. Installs are a dollar for the labor, as advertised, but that doesn't include parts/materials. Found a good deal on the remote start during a sale. Overall, very pleased with the outcome. read more