If Yelp had six stars, I'd give them to Audio Crafters. They are the best.
Based on Yelp and Google reviews, I called Arthur at Audio Crafters to discuss installation of a backup camera in my 2007 Toyota FJ Cruiser. (If there was ever a vehicle that needs a backup camera, it's the FJ Cruiser!) He said he'd done such an installation in a lot of FJ's and asked me a number of questions about what audio system I currently had, whether I wanted a CD player or not (not), and what kind of smart phone I have. Based on my answers, he gave me a quote of "about $850 plus tax" for a new head unit for the stereo system, a USB port to replace the existing 3.5mm stereo jack for audio input, a backup camera, and installation.
I told him that I wanted to proceed with the project, so we set a date for installation and he ordered the components. Two days later I was at his shop for the installation.
The total time for project was about 3 hours, and the outcome was flawless. The new backup camera gives me superb view to the rear, including green, yellow and red rectangles to warn as the car comes near to objects (just like new OEM systems). Art installed the camera inside the rear bumper, so that it barely shows, dead center and right in line with other details on the bumper, so that it looks like a "factory" installation.
The new radio head unit with touch screen is just amazing. Since I have an iPhone, it was installed using Apple's Car Play technology. I now not only have a backup camera, but also access to music and audio books on my iPhone and iPad (connected using either USB or Bluetooth), on-screen display of Apple's Map.app, connectivity to Siri, so I can tell her to "call home" or "get me directions to Harry Hanson's house." If I wish, I can also connect the radio system screen to iBooks, Audible, iTunes, other music apps, and more. I can dictate a message to somebody through Messages.app. Arthur was even able to connect the new system to my existing subwoofer in the FJ Cruiser. He also installed a new microphone for audio pickup for the iPhone and Siri, utilizing the only "perfect" location in the FJ Cruiser (on the lower dash area in front of the speedometer, but in a location that doesn't block view to any controls or dials). He even installed a second "bonus" USB port, on a cable inside the glove box. And, he paired my iPhone with the new system while he was giving me a demo of its features. In short, Arthur did everything he promised, everything I expected, and more.
Price: Slightly less than the original estimate, which is always a pleasant surprise in situations like this. (No, "oh we ran into a few problems..." runarounds.) Also, the price includes a full one year warranty on parts and installation labor ("if you have any problems.
Personality: Arthur is a quiet-mannered person, very understated in his demeanor, and extremely courteous. He treated me and other customers who came into his shop like royalty. He is totally professional.
Am I happy with Audio Crafters and Arthur? Yes, and more. I am thrilled!
I've had some good experiences and some bad experiences over the years with various automotive audio dealers in and around Pasadena. I've never before had such an overwhelming sense of satisfaction and comfort with the outcome, as I have with Audio Crafters. Highly, highly recommended! read more