Just had my Audi Q5 20,000 mi service completed. My Service Consultant Stacy Samuel was was absolutely amazing. Stacy understands what customer service is all about . Stacy Thank you for going the extra mile to meet all my needs. Sincerely Tim Lee read more

Let me take you on a journey on how I became a long time customer at Walters Audi of Riverside. I started by calling them to get a quote on a windshield repair, and Stacy and Brandon from the very beginning were outstanding to provide me they were exceptional customer service. From the beginning they gave me no hassle they were wanting to help me out the insured that I was taken care of and most of all they want me through the steps every step of the way. What I like the most is that they also did a multi point inspection and the service technician was able to send me a video of my car! I thought that was amazing and my car came back all green! Keep up the great work I hope this review really helps others make their decision to take their cars to Walters out of Riverside! read more

Audi Riverside Service Center - Best place to take your Audi for service - Auto Repair Near Me - Riverside, California

I'm sad to say that my experience with Walter's Service Center is not only disappointing, it is unacceptable. I purchased my Audi one year ago and had a terrific experience. The back window has a defect, and I was promised Service would take care of it in four months (parts were delayed). I had to keep calling to remind them about this. In the meantime, my etron turned off acceleration and went into "safe mode" when I was stopped at a stop light for an extended time period. This means that when the light turned green and I stepped on the accelerator, nothing happened. I had to turn the car off and back on to get going. I took the car in to Service. The team there is exceptionally nice and hospitable. That is always a great experience. The problem was I asked them to figure out what was wrong with safe mode and to fix the window. I got the car back two weeks later, and neither problem was fixed. I was told that there is no safe mode and that I should take a picture of it next time it happens. They forgot to order the part for the window. So I made another appointment. While I waited, the issue with the accelerator continued to happen. I found a forum online where others talked about the issue. I wasn't able to take a picture (hard to have your phone out and ready for an unexpected event as it doesn't happen every time). However, I did call twice to service as soon as it happened so I had a record of the time and date that it occurred. This information should be enough for the techs to find and fix the issue. Unfortunately, that is not the case. The computer isn't giving them an error code, so there is nothing they can do. They said I have to take a picture next time. I am confused how taking a picture of the safe mode will help them find the issue in the computer, but that is the only solution they have. This is a safety issue. It is disappointing that Audi isn't taking this seriously. The car turns off the accelerator. Given that this has happened to other 2022 etron owners across the United States, I would expect Audi to look into the issue and provide a solution. Telling the owners to take a picture next time is not a solution (they said that to other owners in the forum as well). The Audi website says to take our vehicles to Audi service because they know our cars best. How discouraging to discover that they actually do not know why they made the car turn off the accelerator and go into safe mode. I remember when Service departments had techs who knew and understood the cars they worked on. They didn't rely on the computer to tell them what was wrong, and they didn't ask customers to take pictures. They were able to listen to customer complaints, diagnose the problem, and come up with solutions. read more

Stacey At waters Audi is amazing The service and Tech top class I recommend the service center for everyone read more

Audi Riverside Service Center - Auto Repair Near Me - Riverside, California

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I contacted the dealership 3 weeks ago regarding a charge on one of my cars for a little over $3k. I have NEVER used them as I don't own an Audi and don't live particularly close. I was able to provide the exact amount of the charge, the date it occurred, the transaction and trace numbers. I was informed today by one of the managers they would NOT be providing any assistance withe the issue. He had several "suggestions" that were not even remotely helpful. He did acknowledge that upon review the charges were for repairs and that is wasn't under my name. The charge is to my name/ card but since the "bill" was in someone else's name they won't release the info. I will be filing complaints with the State of California Department of Consumer Affairs' Bureau of Automotive Repair (BAR), the Office of Attorney General and the Better Business Bureau. David Cunningham, not a customer and definitely not satisfied. Needless to say I would NOT recommend this dealership. David Cunningham read more

Walter's Audi expertly diagnosed problems I've been having with my 2009 TT 2.0 Quattro and performed significant repairs. My 15 year old TT drives like new! I am glad I entrusted the job to these experts! Thank you, James Rocha, for leading the job, and the rest of the team for giving the highest level of service and professionalism. read more

I bought my car from here and Stephen is amazing and really helps me a lot. Since it's a longer at drive from where I live to riverside, Stephen deliver the car to me and Helps me to setup all the things although it was so late in the night! Really recommend to get a car from here the service is so good especial Stephen! read more

I was pleasantly surprised when spoke with service manager about my brake issue. He seemed genuinely concerned to fix the issue. He actually called my back when promised. Then replace the brakes for the 4 time. So far, so good... no brake squeal yet. I've only drived about 500 miles, just hoping this was the fix until the brakes are due to be changed for wear, not a defect. Walter's recently stepped up and warrantied a repair item that would have normally been pretty expensive. They even comp'd the diagnostic fee. I've have updated my rating. It's been a bit of a struggle to get the current level of service. They are on the right track in my eyes. Keep it up Walter's Audi. read more

I went to riverside audi for my Q5 Backup Camera issue and faced a little difficulty to resolve a warranty related matter. Then I was forwarded to Service Advisor, Stacy Samuel who is amazing, professional and knows her job. My car is still with Audi and she keeps me updated every single day. I would recommend her to everyone. I am 200% satisfied and happy with her services. Thank You Stacy!!! I like to thank Audi Riverside for addressing my issue. read more

I have been having Audi services done at Walter's Audi for the past 20 yrs. And Stacy Samuel has been the constant great at their service dept. Always wear a smile and a friendly attitude. Wish other service centers have someone like her. And everyone else at this dealership's service are professional and accommodating. Top notch service. read more

Very poor customer service in Repair Shop. Too many "managers". ComIng in for an oil change and checkengine lite, I had $300 invested before a mechanic even was consulted. Take your German auto to an independent repair shop. read more

Poor customer service!! Don't waste your time here. No one came outside to ask if I needed help. Everyone just sitting on computers.

We have been dealing Staci who has checked us in at Walters Audi for many years and have always had excellent service. She takes the time to explain what is needed and what the costs will be. We have been very satisfied with the final product. read more