I am extremely disappointed with my experience at Audi Queens and feel very misled throughout this entire process\. We brought our Audi in on August 20 because of a transmission issue\. After diagnosing the vehicle, we were told they found the problem and the repairs would cost approximately $4,700\. We specifically explained that we live out of state in North Carolina and needed to make sure the vehicle was safe and drivable before we returned to pick it up\. We were assured that the problem was fixed\. We paid the bill and picked the vehicle up about a week later\. Within only 30 minutes of driving, the car started shaking again and the warning light came back on\. We immediately contacted the service representative and were initially told that this could happen because the vehicle has over 100,000 miles\. We made it clear that we were NOT comfortable driving the car all the way back to North Carolina in that condition and asked them to check it again\. We were told to give them two days\. A week passed with no real update\. Meanwhile, my husband remained in New York waiting for the vehicle, which cost us even more money, time, and inconvenience\. When my husband finally went back to the dealership in person, we were told another issue had been found and they needed another day or two\. We were later informed that this "new" repair would cost approximately $9,000\. Because we had already paid thousands for the first repair, they offered to discount the new repair by approximately $3,000, leaving us with another bill of around $6,800\. That brings our total repair cost to more than $11,000\. My biggest concern is how this major issue was not identified during the original diagnosis\. Before bringing the vehicle to Audi, other professionals told us they believed the problem involved a sensor or electronic component and that Audi would likely need to handle it\. Yet Audi Queens did not identify that issue until AFTER the first repair failed to correct the problem\. Had we been told from the beginning that this vehicle could potentially require more than $11,000 in repairs, we could have made an informed decision before spending the first $4,700\. What makes this experience even more disappointing is that we have lost time, money, and honestly a lot of hope throughout this process\. My husband has had to stay in New York longer waiting for a vehicle we were originally told was fixed, while we continued dealing with additional expenses and uncertainty\. I have owned and serviced luxury vehicles with Lexus and BMW, and my experiences with their service departments have been completely different\. I understand that repairs can be expensive, especially on higher\-mileage luxury vehicles\. However, the prices quoted by Audi Queens also appeared significantly higher than the service prices we have experienced at other Audi dealerships and luxury\-brand service centers for comparable diagnostic and repair work\. My issue is not simply the cost\. It is the communication, the original diagnosis, being told the vehicle was fixed, and then having the same problem return within 30 minutes\. We are now looking at more than $11,000 in repairs, the vehicle has been there for weeks, and after everything we have been through, we still don't have complete confidence that this repair will finally resolve the issue\. At this point, I truly wish I had read the service reviews before bringing our vehicle here\. Based on our experience, I would recommend getting a second opinion, comparing prices with other Audi dealerships and qualified independent shops, and asking very detailed questions before authorizing thousands of dollars in repairs at Audi Queens\. Audi queens charge $366 a hour Audi Brooklyn $220 a hour Audi manhattan nyc $280 Why is queens so much higher than nyc nyc and service not so good ? Make sure you guys read yelp reviews .. read more

before pay or request service check price first. this dealer service just Scam or gathering money from customer. arrived there at 2:30 pm for just change oil . first . he said "any error message from car ?" i said "nothing i just want change oil today " and he said "today cannot inspection service for this new car without reservation" so i said "its okay i just want change oil " he said got it. second . he said finish 3:40 pm. i agreed. and waiting. third . he said at 3pm. "window blade problem. wat a change? " i said " how much? " he said " $50 something " i said "okay " he said " want wash service? " i said " yes plz" forth. he said 3:40pm " we will waive window blade price " i said " thanks " fifth . 4:00pm he said "all done but sorry too late so cant wash" i said thats okay. then he didnt tell me price range and im not wondering price range too. i did month ago change oil for my s5 . ( i know price range for change oil ) he said " go there for payment " and i question to reception woman. "how much?" she said "$479dollar" i just want change oil . and he said waived window blade price but $475??? why they did inspection service without owners permission???? he explain over the phone today they did inspection without reservation for me..( actually i dont want inspection service i just want change oil.) thats why they charging $475.really bad gathering money from customer. horrable experiance late service and charging . horrable. real horrable. !! ps: 1. this guys said. didnt change oil..fuck !!!!! 2. this guy lyar - i spend my time for waiting service 2:30 to 4pm. but he said 30mins finished. lyar. !!! lets see after few days what happen more. and now 9pm still i recived this service guys kidding and joking text message read more

This would be the 2nd time I leased an Audi from Audi Queens. Both times I worked with Andres. My experience with Audi Queens and Andres is phenomenal as always. Andres is always willing to work with me on options that works with me. He goes above and beyond to make sure I satisfied with my vehicle. My first lease from Audi Queens is an 2019 S4 I leased back in September 2019 which I am still currently driving today. Its an amazing fun car to drive. 19 speakers in the car? I feel like im in a concert . The responsiveness and power of the car surprises me every time! Last week I went to different Audi dealer closer to my home to get a lease on a Q3 at a Audi in Long Island but they weren't willing work with me on a deal and they didn't seem interested in helping lease the vehicle. I left empty handed an disappointed, I immediately drove to Audi Queens and I got my 2nd lease with the help of Andres again and he went above and beyond again to get me in the vehicle I wanted. He has again made me a satisfied customer! I will continue my business with Audi Queens in the future since they really take care of their costumers. read more

I have had great service at Audi Queens with my new 2020 Audi a-4 which i leased from a dealership in North Carolina in November 2020. I dealt with Malcom in the parts department and Grace a service advisor. Malcolm gave me the correct information about how to affix my new front license plate and told me correctly that the hardware was already on the front fender. Malcolm was so polite and answered my texts promptly. I showed up on December 29th without an appointment and Grace took a look, figured out what had to be done and took my car to the back despite it being a very busy day. She then gave me what I needed to affix my easy pass and showed me some things about my new car which I did not know. She was so helpful, nice and professional and knew everything about the car. I will definitely lease my next car at Queens Audi and do all my service there. Gloria read more

AUDI QUEENS IS THE BEST -- Joan J Lopez and Robert Moskowitz We will only go to Audi Queens. We have leased several cars from this location and we will ONLY deal with Joan J Lopez and Manager Robert Moskowitz. They truly were nothing but professional and the reason why we keep coming back. Joan made the process seamless. He was NEVER pushy and was respectful and patient. When you go to Audi Queens you feel like family. When its time to pull away with your car nobody knows more about Audi than Joan. He knows every trick and every treat each car has to offer. I never write reviews but I felt the need to let everyone know that if you are looking for a car - (1) Audi is the best and (2) you need to go to Audi Queens and deal with Joan J Lopez and Robert Moskowitz. read more

Avoid Audi of Queens at all costs! My experience here was beyond disappointing due to the poor professionalism of their finance manager. The wait time was unbearable--over 2.5 hours just to sign papers. To make matters worse, the finance manager was caught red-handed trying to alter the deal and sneak in an extra $250! When confronted, instead of owning up to the mistake, he became obnoxious and unprofessional, trying to shift the blame to someone else. This level of disrespect and lack of accountability is unacceptable. The finance manager clearly needs a lesson in respect and professionalism from his superiors. If you're considering this dealership, think twice and save yourself the headache. There are far better options out there! read more

I was extremely impressed by this dealership. It's rare to find a place that really cares about their customers. From the guys that took my car to valet it, to my salesperson, Emil, and then to the GM, Will, I have never felt so comfortable at any other dealership. I was a bit indecisive about what I wanted next, Emil and Will were very patient and explained all my options. I test drove 2 cars and discussed buying my existing. They also offered to drop off a loaner at my home and take my car in for service. It's safe to say I will no longer be driving to Long Island, and am so happy I have a place to go to in Queens now! Welcome to the neighborhood, Audi of Queens, we are sure happy to have you! read more

Got my Audi served here yesterday, it was my second visit, i purchased an Audi care package this time because I think I will stick with my Audi for a while. Building is new and modern, state-of-the-art. My service advisor was Grace( both visit), she is one of the best I have seen, she get her work done nice and quick, I don't have issue dealing with her. I had my car oil and break fluid changed, card washed, in under 3 hours. I was offered a loaner. Today I had a follow-up text from their service director, I am very happy with their service. I have been to many different dealerships and I can say this is one of the best. Will come back! read more

Best experience ever! Got both of my car from Patricia Tirado . Amazing service, great deal and also excellent customer service. Made a deal with Patricia Tirado very smooth the process and enjoyable . Even calling her is very easy to contact her, that's how great and attentive she is. Even in these trying times she was able to secure and hold a vehicle for me for almost a week. She was full of smiles and welcomes from the moment she picked up the phone to the moment the 3rd floor elevator doors opened. best car salemans ever totally helpful Ms. Tirado, come get your car with her. read more

***UPDATE*** Spoke to the General Manager Martin Hall who was very friendly. To start he had no idea what I was talking about when I mentioned my review which I'm assuming either the above reply is auto generated or by a secretary. That being said his reply to my complaint was "Ok thanks for letting us know." I guess I was naive to expect a "Please come in, let us make this right, we want your business" reply. Place is the twighlight zone. I'd recommend the two other Audi dealerships and every single other car brand you're going to pass on your way there. read more

Residing 200 miles away from the Queens NY, I purchased a certified Allroad sight unseen from the dealership's online website. I trusted the brand and after a phone conversation with Jay Liu, the sales rep., I made the plunge. Arriving at the dealership, Jay Liu and Victor Feng, the sales manager were refreshingly professional and sincere in guiding me through the purchase, answering questions and offering support. Despite the distance, Audi Queens will remain in my "geographic window" for any future Audi purchase. read more

One of the best car dealership experiences I have had. Everyone we dealt with from the reception area to the financing department was very kind and helpful. Now the best salesperson...is Joán Lopez, from start to finish he went out of his way to make sure we were happy and well informed. The dealership is fairly new and the location is beautiful. This experience was pleasant and Joán is amazing. We left with a car and a smile on our faces. Job well done Audi Queens!! read more

Audi Queens is a very good dealership in a brand new facility with a plethora of cars; even the most rare models are available and can be seen/tested there. The staff was very friendly. My sales rep was Martin who made my purchase a breeze. He was very courteous along the entire process and was very knowledgeable in explaining all the new car features. Would definitely recommend this dealership to my friends and family. read more

I visited Audi Queens to get my car serviced and was taken care of by Patrick Pires. I was well informed throughout the entire process and even though no loaner was available on that day I was offered a shuttle ride to work and picked up in the afternoon to pick up my car. I highly recommend asking for Patrick for any of your service needs and refuse to take my vehicle anywhere else but to Patrick at Audi Queens. read more

Great car buying experience. The sales person , Konstantin Kennedy , was knowledgeable and friendly. He made my car buying experience a lot easier than expected. He answered ALL my questions with expertise and patience. His suggestions were helpful and constructive. The entire dealership members were constructive and professional. Definitely recommend buying your car here! Love my Q3! read more

Being a car enthusiast makes it hard to trust your vehicle at a dealership but after meeting Patrick Pires at Audi Queens I was pleasantly surprised. Communication was on point and I felt at ease leaving my car there for a few days and picked up without issue and my vehicle was clean and waiting for me upon arrival. Highly recommend Audi Queens. read more

Audi Queens is an amazing dealership where customer service comes first. We were helped by Konstantine Kennedy and we could not be more pleased with his patience and diligence in helping us lease our car. Konstantine answered all our questions and was very helpful. I would recommend anyone who goes to this dealership to ask for him. read more

Johnny the loan and warranty person is very easy to work with. Johnny was able to obtain a very competitive interest rate for me. Johnny asked me how many miles I drive a year and how many years i plan to own my new Audi. Johnny was able to obtain extended road side coverage as well as the next five service requirements. read more

I had the pleasure of leasing my second car with Jose Monteagudo at the Audi Queens location and I'm nothing else but pleased with the service provided. Joán Lopez helped me through the entire process and is very good at listening to my questions and answering very thoroughly. Excellent service from both Jose and Joán! read more