My experience with California Energy Consultant Service started when I scheduled an insulation…read moreestimate and met with Mitch. From the beginning, he was knowledgeable, informative, and took the time to explain the scope of the project and the costs involved. We were getting quotes from several other companies, so California Energy was not automatically going to get the job. What really stood out happened later that evening when Phil, the owner, personally reached out to ask about my experience and make sure my questions had been answered, whether we decided to move forward with his company or not.
Coming from an HVAC sales background myself, that immediately impressed me. I have always appreciated working with family-owned businesses, and having the owner personally follow up showed a level of involvement and accountability you do not always see. Phil and I ended up talking for a while, and I mentioned that I was also collecting bids for a complete roof replacement. I had already met with six roofing companies, but after my experience with Mitch and Phil, I figured, why not get one more estimate? Ultimately, we hired California Energy for both the insulation project and the roof replacement.
This turned into a very extensive project because we had multiple other projects and contractors working at our home at the same time. California Energy has been extremely accommodating and willing to work around scheduling changes, other trades, and unexpected issues along the way.
Jamie has been the project manager throughout this entire process, and I really have to give him credit for keeping everything moving. He has essentially been shuffling all the pieces around while coordinating with the other work happening at our property, making sure California Energy's portion stayed on track and that my concerns and needs were addressed. With this many moving parts, that has not been easy, and I genuinely appreciate the effort he has put into coordinating everything.
I have also worked briefly with Tony, another project manager, and he has been amazing as well. Even in the limited time I have worked with him, he has been responsive, helpful, and willing to jump in where needed.
John and Oscar handled the roofing work and have been excellent to work with. They have been professional, responsive, and willing to address details as they came up. The roof is now complete, and the old attic insulation has been removed. We are currently waiting for some electrical work to be finished before the new insulation is blown back in.
I also have to give a special shout-out to Jose. While working at our home, he identified a pre-existing issue with our HVAC system that could have turned into a very expensive repair down the road. He did not simply point it out and move on. He advocated for us, communicated with our existing HVAC contractor, and helped everyone work together to determine what was actually happening. That process ultimately revealed that the two-year-old HVAC unit installed on our roof was defective. Because Jose was thorough enough to recognize that something was wrong and persistent enough to help get it properly investigated, our HVAC company is now replacing the defective unit. That could have been a completely different situation had he not caught it. Thank you, Jose.
With a project this large and this many moving parts, I do not expect everything to go perfectly. What matters to me is how a company responds when something does come up. Whenever I have brought a legitimate concern to California Energy's attention, they have acknowledged it and worked to correct it rather than ignoring it. That says a lot to me.
We still have a few minor items for California Energy to finish, along with blowing the new insulation back into the attic once the electrical work is complete. I plan to update this review once everything is officially finished, but based on my experience so far, they have earned an A+ from me.
The fact that I can remember so many employees by name, including Mitch, Phil, Jamie, Tony, John, Oscar, and Jose, probably says more than anything else I could write. Each one of them has made enough of an impression that I know exactly who they are and what role they have played throughout this project. To me, that speaks volumes about the connection this team makes with its customers and the amount of work everyone has put into getting the job done right.
I cannot speak to what customer service will look like years down the road, but based on what I have experienced throughout a complicated and constantly evolving project, I feel very comfortable with the company we chose. If the rest of the team continues to follow the example Phil sets as an owner, I have no concerns. Their communication, accountability, flexibility, and willingness to address problems have made a stressful home project much easier to manage.
