I was tasked with finding a location in the Rocklin area to host a memorial gathering. Since I…read moredon't live nearby, I turned to Yelp and started calling places close to the mortuary where our family would be gathering. Pain Killers was the third place on my list.
My first call went unanswered, and there wasn't an answering service. On my second call, I was able to leave a voicemail. When I called Pain Killers, a kind woman answered within two rings. I explained that I was looking for a venue to host a memorial gathering. She let me know that the person who could best assist me wasn't available but offered to take my number and have them return my call.
Within 30 minutes, Austin called me back. We discussed what we were looking for, and as you can imagine, it's not an easy conversation to have with someone you've never met. From the very beginning, Austin's kindness and compassion stood out. His exact words were, "We want to be here for you during this difficult time." Those weren't just words--I could genuinely feel his sincerity, not only during that phone call but in every text message we exchanged over the following week.
Each time I reached out, I'd say, "Ok, Austin, last question," only to think of another one shortly afterward. No matter how many times I contacted him, he remained patient, understanding, and accommodating. He answered every question, responded promptly, and never once made me feel like I was asking too much.
In the end, it was decided to keep the entire day's gathering at a church rather than the mortuary, so we didn't end up going to Pain Killers. Even so, I wanted to recognize Austin for the exceptional level of customer service and genuine compassion he showed during one of the most difficult times.
The next time I'm in the Rocklin area, I plan to stop by, say hello to Austin, and make sure to give Pain Killers some well-deserved business. Thank you, Austin, for reminding me that kindness and empathy still go a long way.