I am the Resident Service Director at Atria Merrimack Place and on the 23rd of this month I will be…read morethere a year and I have to say the continued teamwork and dedication that I have experienced has been overwhelming. The residents and their families have become like a second family to me. Everyday I look forward to going to work and seeing what the day brings and every time a resident comes up to me and thanks me for helping them I know I am in the right place! If you are not familiar with us please feel free to drop by for a visit and see what we are all about. Kimarie Lawrence

My mother moved to their Life Guidance (memory care) back in late 2020 and we were quoted a…read moreterrific price as they gave incentives to fill their new memory care. 16 mos later they gave us a 16% price increase with 30 days notice. Read the fine print- they are legally allowed to do that. The staff and aides are absolutely delightful and have been fabulous but the upper mgt and corporate people are only focused on $$$ and not your loved one and your family. We were told mom's needs were beyond their "scope of care" and we needed to find another place for her or to pay for a private aide to be with her 24/7. Atria didn't assist us in finding an aide, that burden fell entirely to us. We were also not guided in our search for another facility to move her to. One staff member said they aren't allowed to mention other facilities. When it came time to cancel the autopay- they neglected to do it and we had to intervene at our cost. We were not a priority for them anymore. It is a beautiful place and they have the facade of looking out for you- but you are a customer and that is how you will be treated. In the area- you will find more caring places- less corporate minded. Elizabeth Calsey House is a total gem. Avita is nice. Haverhill Crossing is also nice and Bridges in Andover is great. Good luck. EDIT- I'm response to business owner reply. We were asked to leave. We didn't want to leave and it wasn't us who decided to leave.

I was just there for a short rehab. The dietary department never got my diet right. Continued to…read moregive me milk (lactose intolerant) and continued to give me salt. Nursing tried their best. Not enough people working the floor to keep up with the bell rings. Said they would be right there and don't come back for on hour. Sent me home with someone else's medication. Very disappointed. Plenty more to complain about.

My grandama is at Hannah and she looks way better now than she did when she was living on her own…read more She's always cleaned up nice, well fed and all around happier/healthier looking. SO much stress has been relieved from my family. Everyone is happy. Good place.

My family and I have been very happy with the care provided to our mom during her time at Grace…read moreHouse. The staff are compassionate, attentive, and treat residents with dignity and respect. They truly have a calling to do this line of work. Grace House feels like a family home. It is warm, inviting and always clean. Communication with families is excellent, and we appreciate the genuine concern that was shown for our mother's well-being. We are grateful for the dedication and professionalism of everyone at Grace House and would highly recommend this facility to others seeking quality nursing home.

Get a competent "manager who actually tries to help! Patient…read morecare is good; staff are pleasant and caring to residents.Admin staff are remote and are not seen during the day.

My child's father was taken in for hospice there after being diagnosed with cancer. The staff was…read moreamazing and very caring beautiful place inside and out. I definitely would recommend this place.

A Bad Experience. We chose Care Dimensions:Kaplan House in…read moreDanvers, MA for our loved one's end-of-life care after reading and hearing positive reviews. We made a last minute decision to switch and admit during a time of crises. Unfortunately, we did not have the same experience. I am sharing this review as a warning to other families who may be making this incredibly difficult decision. Our concerns were poor communication, limited patient check-ins, and staff making assumptions rather than taking the time to understand the individual patient's needs and wishes. We often felt that a "one-size-fits-all" approach was being used rather than individualized care. We were made to feel judged.. not my words.. these were the words of an aide on duty and told to back off and let them do their job. We also felt that family input was not welcomed or adequately considered. Despite communicating our loved one's wishes to staff, those wishes were not honored in the way we expected. We did not receive a consistent daily update or helpful info. regarding her condition or prognosis, which left us feeling uninformed, helpless and lost during an extremely critical time. We also had concerns about how some nurses and LNAs interacted with us and our loved one. We received a mix of care and icy interaction. In our experience, more training appeared to be needed in compassionate communication. There was a lack of communication with patients who were still lucid and able to express themselves rather than just giving orders to the patients not taking into consideration the patient's desires or needs for comfort. Our loved one entered Kaplan House lucid and able to stand on day one. By day two, she was unable to stand. By day three, she was having hallucinations, was unable to communicate, and then passed away. We understand that end-of-life decline can happen very quickly, but the lack of communication and our concerns about whether her individual needs and wishes were being adequately addressed made an already devastating experience even harder. We also experienced what appeared to be staffing limitations. There were times when we felt there simply were not enough staff available to provide the level of attention and individualized care we expected. I realize that every family's experience may be different, and I cannot speak for anyone else. This is simply what our family experienced. My strongest advice to families considering any hospice facility is: ask questions, clearly communicate your loved one's wishes, and stay involved and insist on a daily prognosis that we did not receive. If possible, have a family member present as much as possible. Families may not realize everything that is happening when they are not there. End-of-life care is an incredibly vulnerable time. However, if you are present overnight, insist on regular staff check-ins even if you stay - especially over night. Families deserve compassionate communication, individualized care, respect for the patient's wishes, not be judged, and to feel that their concerns are genuinely heard. I sincerely hope Kaplan House takes this feedback seriously and uses it to improve communication, staffing, compassion, and individualized care for future patients and their families. We made the mistake of changing hospice agencies last minute from Lahey Health at Home to Care Dimensions. The nurse who came out from Care Dimensions to admit did not know the situation and made harmful assumptions. Her inaccurate assessment set the tone for a traumatic 3 days which continues to this day. I waited to write this review to allow the grieving process. However, the experience has left me with ongoing unsettled sadness and regret for choosing Care Dimensions. Im giving 2 stars instead of one because one of the doctors was understanding and compassionate. Unfortunately, our contact with a doctors was towards the tail end of that misfortunate journey.

My father recently had a short stay here, transferring from a nearby assisted living home…read more Sherri and her staff were very understanding and flexible in adjusting my father to the new location.

I was sent to Country rehab after I developed a nasty infection and needed an IV drip antibiotic…read more My stay was almost 8 weeks so I had plenty of time to observe what was going on. What was going on was excellent care and rehab; both delivered by compassionate and caring nurses and care assistants who seemed to be always friendly and cheerful. I cannot speak highly enough about Coutry Rehab other than to say should you ever need to find a rehab for a loved one, I'd unreservedly recommend Country Rehab in Newburyport.

I have worked for Brightview Danvers for 6+ years and words can not describe how amazing they treat…read moretheir residence and staff! This is the first place I have ever worked for that truly treats everyone like family! The executive director is incredible kind and gracious. The business office manager is a truly a joy to work under. My co-workers are great team players working toward the ultimate goal of the happiness and safety of our residents. I first started there because my grandparents lived there and I've been there years after they passed. I can honestly say that working for this company has changed my life for the better! "We are in this together"

My mom lived in assisted living. The aid administered her before dinner pills at 1 o'clock in the…read moreafternoon apparently she wanted to get that task out of the way. This resulted in my mom receiving twice the recommended dosage of Tylenol within a 3 hour period. Fortunately her prescription medications were not involved in this mishap. Unfortunately this was only one of many medication mistakes that occurred during her stay.

Methuen Village literally saved my father's life. He was steadily declining in independent living…read moreand has regained all his life energy since moving to MV. He seems 5 years younger today than he did just a few years ago. I can't thank you enough for the amazing gift you have given him and our family! Unlike reviews from earlier years, I can attest that the management and staff are deeply caring and invested in the residents' well being. We are so grateful to have found such a wonderful place for my parents to live.

Methuen Village should not be marketed as an assisted living facility. Very little assistance is…read moregiven to residents. The only thing consistently provided is meals. The cleaning of the individual apartments is subpar. Under 10 minutes to clean entire area including bathroom and kitchenette ! The quick staff turnover is a further indication of a problem with Methuen Village. Gregory Batchelder, the Executive Director, is not receptive to family questions or concerns. He is dismissive and arrogant. Explore all other options before deciding Methuen Village is the answer to you Senior needs.

In 2022 The residence at Salem the Admininistrator went on a cruise and came back 2 days later. Was…read moresupposed to quarantine 2 weeks. Then insisted 2 Kitchen workers that tested positive for COVID return to work immediately. They lost at least 18 of the 23 people on the Alzheimers Wing.

I have been at Salem Woods for almost seven years now, starting as an intern, then becoming an…read moreEngagement Assistant, and for the past four years, serving as the Engagement Director. There is truly nowhere else I would rather be. I love coming into work every day, knowing I get to be part of such a special community. The camaraderie we have built over the years--among associates, residents, and their families--is something we are incredibly proud of. Salem Woods is more than just a place to live--it's a warm, welcoming community where residents are engaged, valued, and truly feel at home. Our robust programming is in collaboration with Harvard medical, utilizing our 5 principles of vitality to ensure a true overall better quality of life. The daily social hour in the bistro is a wonderful way to connect with friends over a glass of wine or a specialty cocktail, and the dining experience is fantastic, with delicious meals prepared by our talented culinary team. Our activities and events offer endless opportunities, from live entertainment and creative workshops to exciting outings and meaningful fundraisers. What truly sets Salem Woods apart is the sense of belonging it creates. Whether it's celebrating holidays, sharing laughter over coffee, or simply being surrounded by a supportive and caring environment, there is always something to look forward to. Our associates go above and beyond to ensure that every resident feels connected and cared for. If you're looking for a vibrant, enriching, and family-oriented place to call home, Salem Woods is exactly that. I am honored to be part of this incredible community and to continue creating lasting memories with our residents and their loved ones.