Dad has been living at Nevins for a year now. It's been a difficult transition for him as it would…read morebe for anyone, but he has more of a social life here than he ever had alone at home. For his children, we know he is safe, fed, warm and clean. Things that were very uncertain when he lived alone. Since he has been at Nevins, he has gained weight and is receiving the daily care he requires. He has his favorite helpers of course and everyone is very patient with him, even when he's surly. A nurse keeps an eye on his medical needs, reviewing his medical records and making sure family knows when he needs to schedule appointments outside the facility based on his needs. One of us is his medical proxy and is in contact with the nurse regularly. Another takes care of the financial business. We had a telephone installed in his room. We brought in a small TV, dresser, bedside table and lamp from home. We provided him with a walker and staff make sure he uses it! His walls are slowly being decorated with photographs and other personal items. We use the removable type of hanger for these items. His roommate gave him a recliner because he 'never uses it'. So the room is personal to the resident. The hospital bed and a small chair are the only items left original to the room. A private sink, toilet and two closets are also in the shared room. In the past year he hurt himself once while in the bathroom alone and damaged the skin on his arm. The nurse bandaged him up and called us immediately to let us know. Of course we all visited and talked to him to be sure he's safe. He wasn't happy to have to admit his folly. His pride was hurt more than his arm. The wound took some time to heal, as is common in older persons (he's in his 90's). Staff kept a good eye on the progress, kept the dressing clean, scheduled the resident doctor to take a look and advise on treatment and it healed nicely. Over the year we have built relationships with the staff. When we feel something in the facility is being over looked we speak with the facility director. When dad has a physical complaint we speak with the nurse and so on. There is always someone we can reach out to and have a discussion with about dad's care and living condition. He is allowed visitors any time and he often has family visiting. Daily menus have several items for each meal with daily available items plus rotating additions. And of course, there is always dessert. The staff know his habit now and just stop in to verify if he wants the same items or to try something new. They deliver the meals to his room and also make sure he drinks the Ensure his doctor recommends. He also always has a beverage of his choice available between meals. He purchases personal snacks he keeps in his room in a plastic bin. Residents can choose to eat meals in the common area where there are tables set up. Each afternoon one activity takes place in the common area where there are books, a TV and other self directed activities available. Many residents just 'hang out' with each other or 'visit' other rooms to say 'hi'. Services he receives include help in the restroom when requested, arranging rides to appointments, washing and dressing daily, housekeeping, meals and medicines are given to him daily as needed a/o prescribed. They offer laundry services for a fee and all his clothing are labeled by us. He also gets his hair cut for a fee in the on site salon and he has an in-house account set up for this. He provides personal care items such as shaving cream, skin cream, denture cream, etc. Those are not provided. A single page 'newsletter' is delivered to his room daily with tidbits of information like who's birthday it is (famous person) and what happened on this date in previous years, etc. as well as menu and activity of the day. The public areas are decorated for all holidays and during the Christmas holiday they had a sing-along that he very much enjoyed. We work with a third party company for Medicaid approval and stay in touch with their billing office to keep them 'in the loop. The process is lengthy and full of forms. Hiring this outside company has been a real blessing to our peace of mind and allows dad to be safe and well cared for in a way that none of his ageing children could possibly provide.

!!!!!!!!!!!!!!!DO NOT BRING YOUR FAMILY HERE!!!!!!!!! This…read morepoor excuse of a facility didn't even wait for my grandmothers body to be removed before their staff looted the room. My grandmother's wallet was found in the TRASHCAN first before it was moved to the dresser which was ransacked and messed up. The very fragile pictures (all that was in the wallet aside from a dollar and some change which was stolen, I'll get back to this). The photographs were scattered and shoved in the drawer bent and damaged. The money was stolen. Nevin's, one question do you not pay your staff enough that they have to steal from the dead? When I brought this up to the nurse and ask what happened I was told that it didn't happen on " her shift" so she can't speak for it and I can TRY to contact administration because they won't contact me. It wasn't until I threated to call Elder Services (which I did) that they took my name and number for administration to call me. I WILL be calling this administration. DO NOT BRING YOUR FAMILY HERE. THEY LIE AND STEAL.

The move for my parents into the retirement home went smoothly, and overall the transition went…read morefine. However, I do feel that communication has not been as good as I expected. I would appreciate more consistent and timely communication regarding their care, updates, and any issues that come up. Clear communication would give our family greater peace of mind and help us feel more involved in their transition and well-being.

We took my 84 year old Mom to visit. The building is beautiful, new, lots of space to eat and the…read moreactivities look plentiful. It is pricey. To have all these amenities and meals included, starts at $4,000 per month for the smallest room, which is approximately 475 square feet. I'd recommend discussing the pricing before the tour, as we wish we knew how expensive it was before investing an hour touring. The bus was not currently in operation, due to limited staffing, however we were told there were plans to get that going. In the meantime, they have a Lyft account which could be used to bring residents to doctors, etc. They do have another building which is an apartment only option, and is less per month, which appears to be targeted to a younger population who does not need the amenities. At the time of our visit The Woods was at less than 20% occupancy.

We made the best decision when we finally decided to make the move. This is the most thoughtfully…read moredesigned community living. Our single floor apartment allows us to cook in a full kitchen, but we found we definitely love eating in the dining room. The meals are really very good. And meals are available on your schedule!! There are planned outdoor activities as well as indoor activities. You can never get bored. There are mixers, social activities and even entertainment!! Corn Hole is the current game of choice. The staff are active listeners and responsive. And everyone is so cheerful. My husband likes the fact that maintenance is on site and available on call in case of any emergency. I like the fact that we get weekly cleaning included. It was not easy to leave our home, and we were concerned that it would be too expensive. But now all our utilities, cable and WiFi are included in the price. And all our meals. It's all surprisingly affordable. A little luxury at our age is really well deserved.

The apartments are beautiful and I love that washer's and dryer's are included. The people are…read morereally nice. I saw several people that live there and they had great things to say and seemed happy. I was really happy with my visit.

My mother went here for rehab and is now in long term cate there. She likes everybody there and I…read morego often to see her because its so close to me. They never know when im coming and every time ive gone they have been wonderful. She has one nurse Nathalie and she is the best nurse ive ever seen with people with alzheimers. She is so sweet and takes such good care of my mom. I dont k ow what wed do without her. Everybody in administrative roles have worked with me to get her ins straightened out. I definitely recommend Prescott House.

Great facility, lots of hardworking and caring employees who genuinely care for patients and…read moreresidents. Highly recommend.

My aunt is in MI rehab and the staff cannot take her for a walk around the floor. It's a shame when…read morea rehab is not walking your family member other with PT or OT. With regards to the phone systems, it is impossible to speak to someone on the floor regarding my aunt's care. This is incredible! Especially during COVID when things are so difficult, one would think there would be more compassion ... there is NOT! Just yesterday my cousin went to visit where they bring my aunt down to her and the staff said, "we don't have enough staff to bring her downstairs for a visit." Therefore, my cousin had to drive an hour home. Absolutely unacceptable! When is someone going to help our seniors? Can we start today?

From the owner: Trusting in the Providence of God, the Sisters of Charity of Montreal "Grey Nuns" founded Mary…read moreImmaculate in Lawrence, MA in 1868. We provide dignified, compassionate care within a diverse, loving family community and respond to the changing needs of society in the spirit of St. Marguerite d'Youville.