My child's father was taken in for hospice there after being diagnosed with cancer. The staff was…read moreamazing and very caring beautiful place inside and out. I definitely would recommend this place.

A Bad Experience. We chose Care Dimensions:Kaplan House in…read moreDanvers, MA for our loved one's end-of-life care after reading and hearing positive reviews. We made a last minute decision to switch and admit during a time of crises. Unfortunately, we did not have the same experience. I am sharing this review as a warning to other families who may be making this incredibly difficult decision. Our concerns were poor communication, limited patient check-ins, and staff making assumptions rather than taking the time to understand the individual patient's needs and wishes. We often felt that a "one-size-fits-all" approach was being used rather than individualized care. We were made to feel judged.. not my words.. these were the words of an aide on duty and told to back off and let them do their job. We also felt that family input was not welcomed or adequately considered. Despite communicating our loved one's wishes to staff, those wishes were not honored in the way we expected. We did not receive a consistent daily update or helpful info. regarding her condition or prognosis, which left us feeling uninformed, helpless and lost during an extremely critical time. We also had concerns about how some nurses and LNAs interacted with us and our loved one. We received a mix of care and icy interaction. In our experience, more training appeared to be needed in compassionate communication. There was a lack of communication with patients who were still lucid and able to express themselves rather than just giving orders to the patients not taking into consideration the patient's desires or needs for comfort. Our loved one entered Kaplan House lucid and able to stand on day one. By day two, she was unable to stand. By day three, she was having hallucinations, was unable to communicate, and then passed away. We understand that end-of-life decline can happen very quickly, but the lack of communication and our concerns about whether her individual needs and wishes were being adequately addressed made an already devastating experience even harder. We also experienced what appeared to be staffing limitations. There were times when we felt there simply were not enough staff available to provide the level of attention and individualized care we expected. I realize that every family's experience may be different, and I cannot speak for anyone else. This is simply what our family experienced. My strongest advice to families considering any hospice facility is: ask questions, clearly communicate your loved one's wishes, and stay involved and insist on a daily prognosis that we did not receive. If possible, have a family member present as much as possible. Families may not realize everything that is happening when they are not there. End-of-life care is an incredibly vulnerable time. However, if you are present overnight, insist on regular staff check-ins even if you stay - especially over night. Families deserve compassionate communication, individualized care, respect for the patient's wishes, not be judged, and to feel that their concerns are genuinely heard. I sincerely hope Kaplan House takes this feedback seriously and uses it to improve communication, staffing, compassion, and individualized care for future patients and their families. We made the mistake of changing hospice agencies last minute from Lahey Health at Home to Care Dimensions. The nurse who came out from Care Dimensions to admit did not know the situation and made harmful assumptions. Her inaccurate assessment set the tone for a traumatic 3 days which continues to this day. I waited to write this review to allow the grieving process. However, the experience has left me with ongoing unsettled sadness and regret for choosing Care Dimensions. Im giving 2 stars instead of one because one of the doctors was understanding and compassionate. Unfortunately, our contact with a doctors was towards the tail end of that misfortunate journey.

From the second I walked in the door, everyone was very caring, I feel staff treats everyone like…read morethey are part of the family, I had to go to the hospital the other day and everyone was so helpful. It is the cleanest facility with the best food, most comfortable beds. I felt like I had a hotel suite. (Vicky)

This place is absolutely the best facility that I have ever been to (out of the other 8 I have been…read moreto). I know everyone has different experiences, but this place has AMAZING STAFF who whole heartedly care about you and will help you with anything you need. Serenity made it very easy to get and stay clean. I met with the Dr. and Councilor about every weekday to confirm how I was feeling/how the medication was working. They stress that they are not keeping you against your will. You may leave at any time but of course the staff will try to talk you out of it because they truly care. It is the same as going to any Dr.s Office, yes you pay for your own transportation to and from, however all meals and snacks are provided. Meetings are held every couple of hours and your able to go outside after each group and meal. I love that they use a tapering system and they don't wait for you to be in agony like a lot of other places where you're ready to pass out before they will give you meds (i.e. Spectrum).

My father recently had a short stay here, transferring from a nearby assisted living home…read more Sherri and her staff were very understanding and flexible in adjusting my father to the new location.

I was sent to Country rehab after I developed a nasty infection and needed an IV drip antibiotic…read more My stay was almost 8 weeks so I had plenty of time to observe what was going on. What was going on was excellent care and rehab; both delivered by compassionate and caring nurses and care assistants who seemed to be always friendly and cheerful. I cannot speak highly enough about Coutry Rehab other than to say should you ever need to find a rehab for a loved one, I'd unreservedly recommend Country Rehab in Newburyport.

I have been going to CareWell for an SI joint issue for 3 months, twice a week…read more I feel that I am in good hands at CareWell; Dr. Dipti has a soothing presence, everyone is super friendly and helpful. Highly recommend.

Dr. Dipti has been my physical therapist for the past six months as I recovered from a hamstring…read moretear and worked toward returning to wrestling. When I started PT, I wasn't sure if I even wanted to compete again. But through consistent, well-tailored sessions, Dipti not only helped me rebuild my strength and mobility--she also helped me reconnect with my love for training and competition. Her professionalism, encouragement, and clear expertise made every session productive and focused. Every time I left, I felt like my mind and body were healing, even on hard days. Dipti's presence is incredibly peaceful, and she has a natural ability to make you feel at ease. She's a natural healer that listens to her patients and tailors every session to their needs. I'm grateful for the progress we made and highly recommend her to anyone recovering from injury.

It can't be easy to run a nursing home, but the people who work here do a wonderful job, and they…read moremake it as warm and welcoming as I think it could ever be, realistically. Just in terms of the kind of services it offers, it takes medicare, so it's not one of those privately funded places that only rich people can get into. But that also means there is a waiting list. Secondly, there are shared rooms and private rooms, but there are curtains around each bed providing at least some privacy for the residents. But the place is cheery. It has a cat, and there are always decorations up for the nearest holiday. Dinners are held in the chapel altogether for the residents. I can tell they make a real, and consistent effort to keep the people there happy. And healthy - the nurses are extremely attentive and very good about reporting any concerns to the family. It is a place that combines the good bureaucracy that is needed with excellent service. I get the feeling that they have pride in their already wonderful reputation, but they also care for the residents at a basic human level.

My brother is at pine knoll nursing home. The five stars is for Ronnie. He is my brother's…read morecaregiver. I met Ronnie and I can see why my brother is happy with him. He is very attentive and caring. My brother is blind so he needs extra care. There's another woman named Mary, she gave us access to the outdoor patio which was really helpful for us so he could get some exercise. I appreciate the staff keeping an eye on my brother even though they are not used to dealing with blind people. They always make sure to keep him clean and as well as his room. Thank you very much for all you're doing for him

The quality of the food is the worst. My husband called me to go bathroom he use his call bell . I…read moreheard it ringing I drive there being 8 minutes away. He was still waiting and the call bell was still ringing! There was many days when no rehab PT or OT would show up. He would go to group exercises classes but he was not independent in movement both lower extremities ! The head nurse was nice, the greeters were friendly. The Dr assist was kind and good. The nurse on main floor have too many patients for good care.

Last November a friend of mine was very sick and was…read morediagnosed with Walking Pneumonia. He got a little better but then would get sick again. He was in a few times but kept getting worse. His muscles were breaking down from non mobility. ( he's in his 80's) He was sent to a rehabilitation facility for PT , rest and what have you . It didn't go well ! He ended up signing himself out' because the care wasn't very good . Needless to say he ended up back in the hospital. The hospital recommended that he go to a rehabilitation facility for Physical Therapy and care . He refused to go back to the previous facility. Thankfully he didn't !!!!!! He was sent to a place called Hathrone Hill in Danvers Ma . If I could give this facility 10 Stars I would! From the first time I went to visit to the day he was released, I was impressed! You are greeted by friendly and informative staff. They show you how to check in and give directions to the room . As my husband and I went to the elevator we noticed how clean everything was. We also noticed the PT areas and activity areas were also very well maintained. We made over way to our friend room and dinner was being served. OMG ! It looked , smelt and from what he said , tasted delicious. ( the other facility's food wasn't even close to being that good ). I don't think it's appropriate to name them as I don't write bad reviews. Hathrone Hill is worth writing about. I think it's hard enough to see a family or friend going through medical issues. So having a place you feel comfortable with is a major stress relief ! I waited until my friend was released to write this because truthfully I was ready to write this review from day one ! I waited until he was released because I felt that I needed to write a review of this importants , that was not just the first impression but also the last! Hats off to everyone involved in the process and care of the patients in your facility. God bless you all