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    Atown Bikes

    4.1 (62 reviews)
    InexpensiveMountain Biking, Bikes
    Closed 10:00 am - 5:00 pm

    Atown Bikes Mountain Biking Photos

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    14 years ago

    Amazing customer service. Local family owned and operated. Goes the extra mile to make their customers happy.

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    7 years ago

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    13 years ago

    AMAZING CUSTOMER SERVICE!!!! As a bonus, I didn't have to pay an arm and a leg. Thank you Duke

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    Page 2 of 2

    Ask the Community - Atown Bikes

    Review Highlights - Atown Bikes

    I went back the following week with all the bikes I thought I wanted and Duke did a side by side comparison.

    Mentioned in 17 reviews

    Read more highlights

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    Victory Velo Bike Shop

    Victory Velo Bike Shop

    4.8(109 reviews)
    0.1 mi
    $$

    I purchased the highest-end bike available from Victory Velo because I believed I was investing in…read morepremium quality, expert service, and long-term support. What I experienced instead has been deeply disappointing. From the very beginning, the drivetrain did not function properly. Shifting was inconsistent and unreliable. I brought the bike back to the shop numerous times during the first year -- well within the stated one-year warranty period for drivetrain components. Each time, I was told the gears had been adjusted and that the issue was fixed. Each time, I would ride the bike and discover it was still not working properly. I travel frequently to ride, including trips to Colorado, and it is incredibly frustrating to arrive at a destination only to discover that a brand-new, top-tier bike still isn't functioning correctly. This was not a one-time complaint -- it was an ongoing issue from the beginning. As the one-year warranty period approached, I was told directly not to worry about the warranty expiring. I was assured that if we went beyond the 12 months and the drivetrain still wasn't resolved, they would "take care of it." I was explicitly told they would stand behind me and make it right. However, when we reached 16 months and the drivetrain issue was still unresolved, the response completely changed. I was then told there was nothing they could do because the bike was outside the warranty period. After a year of documented complaints and repeated visits during the warranty window, being told that the issue could not be addressed because of the calendar felt like a complete reversal of what I had been promised. The timing of the denial, after repeated attempts to fix the problem within the warranty period, left me feeling dismissed and unsupported. When you purchase a high-end bike at a premium price, you are not just buying components -- you are buying trust, service, and follow-through. In my experience, that trust was not honored. I cannot recommend this shop based on how this situation was handled. If you are considering a major purchase here, I strongly encourage you to get warranty commitments in writing, document every visit, and be extremely clear about how ongoing issues will be handled if they extend beyond stated warranty periods. Even if this were the last bike shop in Auburn, I would choose to drive elsewhere to work with a business that prioritizes accountability and standing behind its commitments. I have been a roder for 40 years.

    Amazing shop, we went in expecting the typical poor bike shop attitude and were met with friendly…read morepeople, a clean shop and a warm inviting vibe. You can tell the people that work there enjoy themselves and it shows in how they treat people coming in. The shop is stocked with everything you need for any type of cycling. The service was top notch. I can't recommend a shop more. Top Notch

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    Victory Velo Bike Shop
    Victory Velo Bike Shop
    Victory Velo Bike Shop - All tuned up and ready to go. Thanks Victory Velo.

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    All tuned up and ready to go. Thanks Victory Velo.

    Atown Bikes - mountainbiking - Updated May 2026

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